Sunrise Medical

As I am sure you can appreciate, Sunrise takes these matters seriously and wants all customers to be satisfied with its products and customer supportRegarding Ms*** ***'s complaint, on or about December 7, 2016, Sunrise was informed by one of its customers, *** *** Inc("***
***"), that an end user was experiencing problems with her wheelchairSunrise agreed to replace the part under warranty, at no charge to the end user or *** ***, and shipped the replacement part on December 8, The replacement part was received by *** *** on December 13, 2016. On or about March 7, 2017, *** *** contacted Sunrise stating that the same end user was experiencing problems with a different and unrelated partSunrise agreed to replace the part under warranty, at no charge to the end user or *** ***, and shipped the replacement that same dayOn March 13, 2017, a Sunrise sales rep contacted *** *** and informed it that the part would be arriving soon, and *** ***' rep indicated that they would replace the part expedientlyThis replacement part was received by *** *** on March 14, Until we received your Second Notice, Sunrise had not received any further communications or complaints from *** *** or the end user regarding any dissatisfaction, injury or costs. While we certainly appreciate Ms***'s concerns, all manufactured products are subject to issues that arise during the course of useSunrise prides itself on responding to these issues as quickly and thoroughly as possible, which we believe we did in this instanceAs indicated on her complaint, Ms*** is not claiming that she was charged or incurred any costs as a result of these replacements under warrantyFurther, we have not received any communication that the chair is not working as intendedHowever, in the spirit of doing our best to ensure that all end users are happy with our products, we have reached to *** *** about this matter and are amenable to discussing this matter further with your office and/or Ms***If you have any questions or wish to discuss this further, I may be reached via email at ***@sunmed.com

I am rejecting this response because:
Regarding ID ***, I reviewed the response from Sunrise Medical. I understand that manufactured products are subject to issues that arise during use. However, issues such as a lift motor, tilt motor and a hydraulic shock I consider major and going out before the chair is even a year old makes me wonder about the dependability of the product after the initial manufacturer warranty expires. This is why I am asking for an extended warranty. If a lifetime warranty extension cannot be granted, I hope Sunrise Medical will stand behind their product and the warranty can be extended for an additional years beyond the manufacturer’s warranty The hydraulic shock was a safety issue as it did not allow the chair to steer straight and had no counter balance when I went down handicapped car ramp and was too close to edge of ramp due to chair not steering accurately and was thrown out of chair as it wobbled the edge of ramp. The tilt motor was a safety issue too as the chair slipped when tilted with the bad motor which could have led to chair tipping over backwards. I also realize that Sunrise Medical shipped parts out immediately at no charge to me or *** ***, but to days for arrival is too long for parts that are safety issues. They should have been flown in overnight at no cost to me or *** *** or a temporary comparable replacement chair be sent immediately until parts were available. Remember, safety first should be their priority so part shipment should be expedited if any safety issues could be in question. *** *** did install parts as soon as they were received I hope that Sunrise Medical will consider extending the warranty and take my suggestion to expedite shipping into serious consideration for improving their future business transactions