Sunrise Modern Classic Motors

Review: I had recently purchased a 2005 Chevrolet Silverado from Sunrise Motors. They told me that the vehicle was in an accident. A minor fender bender to be exact. On the Auto Check, part of Experian. The report is false it says there is no major damage after their check. That was a lie. It has a bent frame, a broken radiator support. Major front end damage that they lied about not being there. The A frames are bent. All of this needs to be replaced, and the truck need to be repainted because it has to different shades of red that they painted over the problem to mask the trouble. They lied, and did not give me the true information about the truck. This is going to be a 5000.00 dollar repair, and I believe that Sunrise Motors should have to pay this bill because of the fact that they did not tell me the truth, and sold me a Lemon. I thought that there was a Lemon Law policy in California. This is very distressing to me because this should not be like this. They were fraudulent on their end of the contract, and they should be help responsible for the repair costs of the vehicle. Thank You...Sincerely, [redacted]. I have all of the proof about their lies, and photos of the broken vehicle. Again Thank You.Desired Settlement: I would like to be compensated for the 5000.00 dollars for this repair job. Or a full and complete refund of the vehicle if this situation is not resolved.

Business

Response:

The customer had contacted us regarding the 05 Chevrolet Silverado we offered to have the vehicle looked at by our shop to inspect the claims that are being made. When this vehicle was purchased we give the customers the Auto Check report; it does state the vehicle was in an accident, the vehicle history report recommends to have the vehicle inspected by a third party prior to purchase. The customer signed off that they inspected the vehicle to their satisfaction and that the vehicle is also purchased as is. Our vehicles go through a 152 point safety inspection before they are to be sold, it passed our inspection and was deemed safe to drive and operate. Just like any Autocheck/Carfax report it does not claim to know the entire history of the vehicle the customer had the opportunity to take the vehicle to be inspected before purchase. The Lemon Law only pertains to new vehicles within the first 18,000 or 18 months of purchase.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have replaced the broken parts I still have the broken parts for the Silverado. I have pictures of the bent frame. That I am having straightened out at my personal expense. If the car dealer would have inspected the vehicle the way that he said. He would have known that the frame was bent, and that there was more damage to the vehicle that was not fully disclosed to me about. I feel that my repairs costing five thousand dollars to the vehicle should be met with a compromise. The dealer knew about this damage, and presented it to look good just to make the sale (this is my view the way that I am being responded back to, it is just a buyer beware scenario), with whomever should purchase said vehicle. I thought that full disclosure was a law. Should I contact the Department of Consumer Affairs? I am confused about the matter.

Sincerely,

Business

Response:

Please refer to our last response. Customer had the chance to have vehicle inspected at outside location. We provided Auto Check report. See attachments with original response, customer signed buyers guide and signed acknowledgement of inspection of the vehicle. We followed company policy with the vehicle purchase. When the customer contacted us as we offered to look at the vehicle and also offer a discount on any parts and repair service.

Review: They sold me a truck with a broken rim and all unbalanced tires I took to them and they said It was fine they balanced it and put it back on my truck and told me they will find one for me. then I woke up one day and my tire was flat the rim had finally gave out and leaked air through the rim. so I took the broken rim back to sunrise they told me to get the hell out of here and they were not going to do anything for me. This is after they told me they would look for a matching single and call me as soon as they found one since they put the rim back on my truck, my truck doesn't drive the same it had caused a lot of damage due to the vibration and unbalanced tires it feel they were very unprofessional and everything was brought up within 30 days of the purchase why should I pay for their mistake. You need to make it right. Apologies due for yelling at a costumer so unprofessional.Desired Settlement: Fix it and make it right reimburse me and fix the broken parts caused by your negligence to check the tires on the trucks you sell to customers . Reimburse me the sixty dollars getting them checked at les swabb to ball emcee them before I drove it to your shop.

Business

Response:

Mr[redacted]

Review: I bought the truck in may of 2014 the truck started to give me problems in the first 2 months. Since bought it I've had to replace the parts witch neither the warranty nor dealer ship would cover. After I got that repair done the truck would always just come up with new problems. I have taken the truck to the repair shop about 4 times and the warranty didn't cover most of the parts. I have not driven the truck more then 1,000 miles yet and I have gotten numerous problems. When I've tried talking to the dealership they basically laughed at my face saying that they could not do anything about. I've tried to return the truck but they would only give me $10,000 or so witch is only half of what I payed in the same year I bought it . This is my first truck and I was expecting a good reliable truck but instead I ended up with more stress.Desired Settlement: I would want to return the truck and get my loan amount cleared.

Business

Response:

Sunrise Motors does not determine what is covered underneath the aftermarket warranty. The customer needs to contact his aftermarket warranty to discuss the coverage that he purchased. They can be contacted at Interstate National Dealer Services, ###-###-####.

Consumer

Response:

I am rejecting this response because: I should not be having to deal with this problems this early into the purchase anyway. My first year is not even over till May of 2015 and this truck has been a nightmare.