Sunrise Motors, Inc.

my name is *** from Sunrise Motors IncI am writing in response to Complaint ID # *** from *** ** ***Our dealership is located in New Jersey and we use a registration service to register vehicles in other states*** ** *** is from New York and that is where his vehicle needed
to be registeredOnce we give the paperwork to the service, it sometimes takes them a day or two to get the work to NY DMVIf there is an issue with a name mismatch, it may take a day or so for it to come back to the service and then they would go ahead and let us know what we need to get from the customerUnfortunately, the temporary registration we are able to give out of state customers is only for days and we are unable to give an extension. There are some times where it takes a couple days longer to get the registration done, but we always work to get everything done as soon as possible before the temporary registration expires and with the least amount of problems for the customerWe apologize for the delay on this particular registration.In regards to the pay-off to Ally Financial, it was mailed out on August 24th and it does take some time to actually post to the account - which is out of our controlThe check did post to *** ** ***'s account several days letter and has been paid in full.We apologize for the inconvenience to *** ** ***Again, he has received his NY registration and his payoff to Ally has been made

*** *** purchased a Chrysler Pacifica with 104K miles on June 25, for a total of $Some time later, *** *** let us know she was having issues with the vehicleMost of our vehicles, including this one are sold with a months / miles limited Powertrain warranty which covers
the major components of the engine, transmission, drive axle assemblyWe put this warranty through CARS Protection Plus as I mentioned in a different email to you. If there are no additional extended warranties purchased, other than this Powertrain warranty, the vehicle is sold as-isWe do not have any return policy as opposed to what *** *** saidAll sales are finalThere are certain circumstances if the vehicle has major issues with engine or transmission that are unrepairable, we will trade them out of that vehicle into another one.As I mentioned previously, we don't have a repair facility on our premises and therefore must send vehicles to a separate repair shopSo when a vehicle comes in for repairs we send it to the appropriate mechanic, we don't actually do the work hereI have no knowledge of us not paying *** ***'s mechanic - I don't know of any work he did on the vehicle that needed to be paid for.The mechanic repaired the vehicle's issues including the alternator/starterOn some vehicles, there is no way of knowing that an alternator or starter is about to fail until it actually fails. The stolen title written on the title was some kind of NJ DMV mistakeWe were able to clear it up and get a clear title in one day.*** *** also came to the dealership after her vehicle purchase and spent at least one full day here trying to find a different vehicle to her liking and for the same price to trade her intoHowever she was very particular and was unable to find anything else, and decided to keep the Chrysler Pacifica.At the end, *** ***'s vehicle was repaired and she was given a clear title so she could register the vehicle in New YorkOur return policy is no vehicle returnsIn special circumstances where the repairs cost more than the vehicle, we will of course accommodate the customer, but this was not one of those instances.We do apologize to *** *** about the inconvenienceUsed cars, especially over 100K miles do have unexpected problems arise.After the final repairs were made and the title was given to *** ***, and she chose to keep the Chrysler Pacifica vstrade it in for a different vehicle, we did not hear from her.Please feel free to email me or call *** *** *** with any questions or concerns.Thank you,*** ***

I solved this issue...I had to do the paperwork myself..!!!

Review: I purchsed a vehicle from sunrise motors on February 8, 2014 at time of the purchase they gave me a 3 month warranty on the vehicle. There was a noise being heard from under the vehicle, when taken to my mechanic he notified me that it was coming from within the transmission. I took it back to sunrise and was told that they do not do mechanical work, so the owner [redacted] referred me a transmission place in [redacted] called [redacted] Took the vehicle and the mechanic agreed to fix the problem. A couple of days later I receive a phone call from the mechanic and he proceeds to inform me that the warranty company needed to talk to me. When calling the warranty company they inform me that basically my vehicle was not covered under the warranty because the dealership never sent in my warranty papers or service contract to the warranty company. I have been back and forth with the dealership for the last 31/2 weeks and still nothing has been resolved. I have had too spend over $400 in fixing the vehicle. The lady [redacted] at the dealership has been very nasty in handling the mess that they created, she did not send the papers for the warranty company until May 12th, 2014 by then the warranty had expired. But the warranty company had agreed to proceed with the warranty once the dealership had given them the proof of repair work and also the vehicles 30 day inspection form. As of May 19th, 2014 the dealership still not had sent the warranty company the information they need. This has been an inconvenience for me and I would appreciate your help in this matter.Desired Settlement: I would like a written apology from sunrise and an extended warranty for the vehicle.

Business

Response:

[redacted] purchased a 2006 Cadillac DTS from us on February 8, 2014. About three months later, she began having transmission issues, we did advise her that we do not have a repair shop in our facility and we would have to take the vehicle to a separate repair facility, Discount Transmissions, that specializes in transmission repairs.

Review: I received my registration 7 days after the temporary I was given expired. I attempted contact leaving voicemail many times prior. With only 3 days left on my temp. reg. I called and was told there was an issue with my name not identically matching on my [redacted] and my insurance card. I fixed it that day and had everything faxed to them. This is only the first issue with the same sale. I traded a vehicle to this dealership that I still owed money on and it's listed on the contract. I signed this contract on Sept 22, 2014. On Aug. 15 I received an e-mail from [redacted](trade-in lender) stating my payment was late. Sunrise told me they mailed the check Aug. 24. This supposedly mailed payment has yet to post to the account. This results in late payments over 30 days late, affecting my credit. Sunrise has never called me, not a single time. I've spent countless hours trying to rectify the problems they have caused. This is beyond unnecessary.Desired Settlement: I seek no monetary compensation, only for the problem to be rectified. I bought the vehicle I wanted and am happy in that respect. This company hasn't fulfilled it's responsibilities and now my credit is suffering because of it. All Sunrise Motors needs to do is send [redacted] the pay-off check.

Business

Response:

my name is [redacted] from Sunrise Motors Inc. I am writing in response to Complaint ID # [redacted] from [redacted]. Our dealership is located in New Jersey and we use a registration service to register vehicles in other states. [redacted] is from New York and that is where his vehicle needed to be registered. Once we give the paperwork to the service, it sometimes takes them a day or two to get the work to NY DMV. If there is an issue with a name mismatch, it may take a day or so for it to come back to the service and then they would go ahead and let us know what we need to get from the customer. Unfortunately, the temporary registration we are able to give out of state customers is only for 20 days and we are unable to give an extension. There are some times where it takes a couple days longer to get the registration done, but we always work to get everything done as soon as possible before the temporary registration expires and with the least amount of problems for the customer. We apologize for the delay on this particular registration.

Review: I provided a deposit of $500 using my VISA to hold a vehicle that I planned to purchase pending an independant inspection. The inspection found that most of the vehicle had been damaged and repaired and repainted. I decided not to purchase and asked for credit back of my deposit on 25 OCT 13. I was told for weeks that it would be credited but Sunrise Motors needed completed the action. My last two emails on 7 NOV 13 and 9 NOV 13 have gone unsanswered even though I was informing them that my intentions were to call VISA and the Revdex.com on Monday the 11th. I did contact VISA and they filed a dispute and will be issuing me a credit.Desired Settlement: Desire that Sunrise will not credit [redacted] VISA as they are issuing me the credit.

Business

Response:

We are usually prompt in returning deposits, it looks like it was sales person's human error and the refund was not done on time. We do apologize for the delay and the inconvenience.

Review: I was at Sunrise motors on July 16, 2013 to purchase a vehicle which ended up being different from what they told me. I was informed it was four wheel drive, then when trying to do the insurance it was front wheel drive. They were very misleading about this vehicle. Before I left I informed them that I didn't want to leave a Deposit because I wasn't sure if I wanted the vehicle. They said well we can't guarantee that it will be here tomorrow. I said that's fine because I need to think about it and I do not want to do impulse buying. When I got home I checked my online banking and noticed that they have still took the money off my card. I called the next morning because it was after 10pm when I got home. I informed them that I do not want this vehicle and I need my money to be placed back on my card. I spoke to [redacted] who transferred me to [redacted] and tried again to convince me to get the car. I told him I was not interested in that vehicle. He said he will then tell [redacted] to refund my $800.00 back on my card. This was on July 17, 2013. The next day I noticed it was not on my card yet. I called my bank which informed me it could take up to 3 business days. After 3 days I called Sunrise back who said they took care of the transaction already. Well, on July 22 my money was still not on my card so I called Sunrise motors back and asked to speak with [redacted]. [redacted] informed me that she was busy. So I asked [redacted] what was going on that my money is not back in my account yet. She asked me to hold, and then asked me for my Card Number and expiration date. I asked why do you need my information again, she said [redacted] asked her to get it so she can refund the money back. So I asked why would they tell me that they did it already last week when they didn’t. So I gave her the information. Now, here it is another day and the money is still not on my card and [redacted] will not take my calls.Desired Settlement: I need for my money to be refunded back on my card as well as for them to be investigated. I think that this is a very scandalous company.

Business

Response:

[redacted] was at our dealership on the evening of July 16, 2013 for over five hours. She was not mislead about the vehicle -she was given the Carfax (which will clearly state if a vehicle is 2WD or 4WD) and was given the vehicle to test drive. After about 2-3 hours with the finance manager and about 2 hours past our regular closing time of 7pm, [redacted] stated she would like to proceed with the purchase, she gave us her debit card to run her down payment of $800. She also started filling out the necessary paperwork to complete the loan process. When it came time to get insurance, which [redacted] had previously stated she already had, she realized she did not have enough money to put towards an auto insurance policy down payment. Therefore, she stated she needed to consider her numbers and get back to us. She had already been given a receipt for the $800 hours earlier so she clearly knew she had left money on the car and to keep the loan approval open. One of our employees was nice enough to pick her up and drive her home, while another employee looked after (and fed) her two children the entire time she was at our location which she paid no mind to. I guess her first refund request via the authorization # on the receipt did not go through, hence she was asked for her full card number so it could be keyed in manually, and it was done the same day. [redacted]'s funds are and have been back in her account. This is a busy office and not everyone can always accept phone calls if we have customers here at our location that need attention and appreciate our services. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Some of thr information is false. Yes, someone did pick me up he was nice enough to do that but, noone watched my children no whole time. The only time they watched my two boys was when I took the car for a test drive and while out on the test drive they feed the children some food which the young lady ordered for herself. The carfax was not given to me until I went to do the insurance thats when I was provided the carfax and was told it was front wheel drive. I thrn called my mechanic to ask if they were ok in the snow. Also, I never stated I had insurance. I told them I cancelled the insurance a while ago. Yes, the money has been returned now, but I had to call over three times. Not to mention that the claim they wasnt making any money off the car well come to find oit the car belongs to [redacted] where he wanted 7999. they told me the price was 9800. Im not the only one who has complained about this business. If u look at their reviews its all negative with the exception of one employee which is the gentleman who picked us up, this company is fraudulent.

Regards,

Review: I purchased a vehicle from sunrise motors on 06/18/2014 returned on 6/25/2014 to pick up the vehicle, two days later the vehicle begin dying and needed to be boost. I learned it was the alternator and when I got a boost I begin to experiencing engine light. These issues was reported to [redacted] at sunrise motors immediately [redacted] reported he rectified the issues he had the car for one week. He returned the car with the [redacted] issues. I have been requesting my money. I was told by [redacted] and [redacted] that if there was anything wrong with the car and I was not happy I can return the car for a new one or get a full refund with no problems. that was no longer an option. I paid $10,000.00 for a vehicle that had problems from day one. I was told by [redacted] from Sunrise motors to take the car to my mechanic he never paid the mechanic. The vehicle from the beginning when he sold me the vehicle had problems with the alternator, starter, EGR valve, front Hub wheel bearings, and the stolen title he originally gave me for the vehicle along with him not telling me he sold me a car that was stolen and in a collision. The car is originally red with chipping blue paint and the inside console of the vehicle is in pieces these issues where brought to [redacted] attention. I gave him opportunity to fix these issues he had the car for a week and the vehicle came back with the same issues and more added. I am asking for your help to address the problem with this vehicle. [redacted] sold me a misrepresented car. I pacifically explained to him I needed a reliable car. My goal was not to purchase a vehicle with multiple issues let alone any issues. This situation with [redacted] and sunrise has been nothing but a complete nightmare.Desired Settlement: I would like [redacted] from sunrise motors to return my cash as promised in the event I was not happy with the vehicle. I informed [redacted] of the issues he acted if he was working with me in the beginning. I thought he was trying to buy himself time to not have any responsibility. He made me take the car to the mechanic and wont pay the mechanic. He needs to pay [redacted]. He over charged me for the damaged vehicle. I want a full refund. I want to move on from this experience this wasn't in my planes

Business

Response:

[redacted] purchased a 2007 Chrysler Pacifica with 104K miles on June 25, 2014 for a total of $8895. Some time later, [redacted] let us know she was having issues with the vehicle. Most of our vehicles, including this one are sold with a 3 months / 4500 miles limited Powertrain warranty which covers the major components of the engine, transmission, drive axle assembly. We put this warranty through CARS Protection Plus as I mentioned in a different email to you. If there are no additional extended warranties purchased, other than this Powertrain warranty, the vehicle is sold as-is. We do not have any return policy as opposed to what [redacted] said. All sales are final. There are certain circumstances if the vehicle has major issues with engine or transmission that are unrepairable, we will trade them out of that vehicle into another one.