Sunrise Records

I was in the Sunrise Records location at Scarborough Town Centre August 20, 2019 at roughly 6:30 in the evening. Found a DVD that I was interested in purchasing and the price was $9.99 on the sticker. I took it to the cash and the clerk said the total was $19 and change. I asked how he got to $19 when the price on the item was $9.99 and he proceeded to tell me that they have may items on their shelves that improperly priced and that they, the clerks, had to charge whatever the price in the system happened to be as he was removing the $9.99 sticker from the item. He then waved a sign in a plastic stand which basically echoed his remarks. In all honesty, at that point I was angry, and don't remember what was on the sing. I asked about Scanning Code of Practice and he waved the sign in my face again saying "That's what this is"

At that point another customer who was in the store jumped in and remarked that they were obligated to honor the price on the item or take $10 off, and the clerk simply waved the sign at that customer as well.