Sunrise Solar

Initial Business Response /* (1000, 9, 2016/10/10) */
Please note that in regard to this complaint a specific start or completion date was NEVER given, nor was any kind of work order or contract signed or agreed upon. When I provided the estimate the customer was informed that the MINIMUM wait...

would be 6 to 8 weeks, that was not a guarantee and it could possibly be longer than that.
I did acknowledge the customers text message that the work would have to be done after labor day, but again no specific time was provided.
With regard to the text message which was supposedly sent by the customer on August 31st, I never responded to it because I never received it. This is a fact which I informed the customer of when I received notice that a complaint was being filed.
Based on the unreasonableness and unprofessional way in which this has been handled by the prospective customer my company will not be pursuing a client relationship with this individual. I hope they are able to find someone with a more flexible schedule that can fill their needs satisfactorily.
Initial Consumer Rebuttal /* (3000, 12, 2016/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MST can claim a fact that they didn't receive a text, but I have the text message on my phone showing that it was sent, as part of a thread of messages I exchanged with MST; MST denies receiving it but I have it in the thread.
It is true that no specific date was set, but based on the timeline noted in my complaint,the responsibility to communicate on when the work would be scheduled lies with the business. The company said they were scheduling 6-8 weeks out. If the work was to be delayed they should have communicated that to me, without my having to chase them. The amount of time MST had was sufficient that they could have communicated with me, and they failed to do so. The fact remains that MST agreed to do a job and then failed in communication about following through. There is NOTHING unreasonable or unprofessional about expecting a business to follow through on a project to which they agreed.
Final Business Response /* (4000, 21, 2016/10/31) */
As I have previously stated, when I provided an estimate to the potential customer he was given a GENERAL time frame and told that my company would be in contact when my schedule allowed me to begin the project. We did not have a contract (written or verbally) stating anything more specific than that.

I will reiterate that he was not being ignored, as I did not receive the text message he claims to have sent me. If he felt that was the case the more logical option would have been to try a different means of communication before filing a complaint.
Again,I'm sorry that the misunderstanding took place and hope he can find someone more flexible to take care of his project.