Penny Hill went above and beyond the job specifications during the landscape project completed in MayOur sales representative and owner of the company walked around the property with the customer in April to ensure all details were notated on the projectMs [redacted] addressed various areas with our sales rep who than went and addressed all the details with our Landscape crew managerWhile on site the owner/sales rep stopped by the job numerous times to ensure all details were followedWe understood that Ms [redacted] wanted to clear debris and also try to save wildlife in the processWithout hesitation our crew salvaged a birds nest and tried their best to salvage any plant life that was not already passedThe job was completed per the specifications of the customers requestThe customer agreed the job was finished; however, did not realize the location would be so exposed reducing privacy Ms [redacted] expressed her concerns and we provided her with another discount on the remaining portion of what was owed.60+ days after the account was closed and project was completed, Ms [redacted] emailed our office asking for reimbursement since there has been overgrowth on the job siteRespectfully, we advised Ms [redacted] that the project was completed and that there would be growth if not maintainedThe owner of the company tired to get in contact with Ms [redacted] via telephone numerous times with no success to try and resolve any questions
This customer signed on to Penny Hill late in the seasonShe advised that she was firing her crew because they were weed whacking her fencewe reasuured her that our crew takes pride in our lawn care and that we would not do any damamge to her propertyMs [redacted] was notififed that we missed the xut off for Crabgrass Fertilizer and agreed to pick up with the next step of the program, Weed & Feed Thus the lawn may still have rabgrass since she agreed to skip the fertilizing step.Also,t his customer tried to file a claim against us stating that we damaged her air conditionerThe owner of the business went out to the location immediately and addressed the situationWe called our insurance company who sent out an adjuster to access the situationHe determined that Penny Hill was not liable for any damages and that we did not break her air unitMs [redacted] was still upset and requested that we change maintenance crewsWe agreed and had a completely different crew service her locationShe was extremly happy and called on more then one occation to praise the new crewWe havr done everything we can to satisfy Ms***; however, out of the blue she called and canceleld servicesShe stated that our office staff was wonderful and that she had no compkaints with out communication with her but that she no longer wanted to use our companyWe agreed and left on great terms
Penny Hill went above and beyond the job specifications during the landscape project completed in MayOur sales representative and owner of the company walked around the property with the customer in April to ensure all details were notated on the projectMs [redacted] addressed various areas with our sales rep who than went and addressed all the details with our Landscape crew managerWhile on site the owner/sales rep stopped by the job numerous times to ensure all details were followedWe understood that Ms [redacted] wanted to clear debris and also try to save wildlife in the processWithout hesitation our crew salvaged a birds nest and tried their best to salvage any plant life that was not already passedThe job was completed per the specifications of the customers requestThe customer agreed the job was finished; however, did not realize the location would be so exposed reducing privacy Ms [redacted] expressed her concerns and we provided her with another discount on the remaining portion of what was owed.60+ days after the account was closed and project was completed, Ms [redacted] emailed our office asking for reimbursement since there has been overgrowth on the job siteRespectfully, we advised Ms [redacted] that the project was completed and that there would be growth if not maintainedThe owner of the company tired to get in contact with Ms [redacted] via telephone numerous times with no success to try and resolve any questions
This customer signed on to Penny Hill late in the seasonShe advised that she was firing her crew because they were weed whacking her fencewe reasuured her that our crew takes pride in our lawn care and that we would not do any damamge to her propertyMs [redacted] was notififed that we missed the xut off for Crabgrass Fertilizer and agreed to pick up with the next step of the program, Weed & Feed Thus the lawn may still have rabgrass since she agreed to skip the fertilizing step.Also,t his customer tried to file a claim against us stating that we damaged her air conditionerThe owner of the business went out to the location immediately and addressed the situationWe called our insurance company who sent out an adjuster to access the situationHe determined that Penny Hill was not liable for any damages and that we did not break her air unitMs [redacted] was still upset and requested that we change maintenance crewsWe agreed and had a completely different crew service her locationShe was extremly happy and called on more then one occation to praise the new crewWe havr done everything we can to satisfy Ms***; however, out of the blue she called and canceleld servicesShe stated that our office staff was wonderful and that she had no compkaints with out communication with her but that she no longer wanted to use our companyWe agreed and left on great terms