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Sunrise Yamaha, Suzuki, Kawasaki Polaris

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Reviews Sunrise Yamaha, Suzuki, Kawasaki Polaris

Sunrise Yamaha, Suzuki, Kawasaki Polaris Reviews (2)

[redacted] Holmes buys flooded and broken down cars, and sells them at outrageous prices. They capitalize on poor people with no credit. I bought a buick Park Ave for around $5000. The battery was dead. The front passenger door only opens from the inside. The key only unlocks the door from the passenger side. The car was a run down junk car. The key was glued together. It broke after a week. I went to make a copy and was informed that the key was already a clone. Without the original key, I was told I had to replace the ignition. Useless after a week.

If I could give this place negative stars... I would.
My friend closed a deal last Wednesday on a new side by side and informed the store that we would be there Saturday around noon to pick it up. About 10ish on Saturday, we got a call from the salesman he bought it from, [redacted], making sure that we would be there that day to pick it up. He was informed that we were already on the road, we drove from Rogers, AR, and would be there around noon as planned.
Upon arrival, I could clearly see that [redacted] didn't really have his stuff in order. First he couldn't find the accessories list that my friend had purchased and had them install... it was in his hand.
Then, we were informed that we could come back in FIVE hours because they hadn't installed a single accessory that was purchased. There were five or six accessories purchased from them. We informed him that this wouldn't work, and he seemed to care very little, saying that he didn't know what else to do because it wasn't done. We were given excuses (even from the general manager, which just absolutely BLOWS my mind) like... 'This isn't the first time this has happened...', 'We've been selling so many of these...', 'Sometimes these just fall through the cracks...'
Unacceptable. Talk about customer service!
I was absolutely furious. We drove 3.5 hours, the deal closed on Wednesday, and it just 'fell through the cracks' so that makes it ok? No.
We informed them that this wasn't going to work, we had no time to wait around [redacted] for 5 hours for a job that could and SHOULD have been completed already, especially since [redacted] called to make sure we were still coming and I informed the general manager of this and he gave us the same excuses again. Sometimes these things just happen. I could MAYBE understand if the deal wasn't already completed and he wasn't approved so they didn't do unnecessary work but that was not the case. All he needed to do was sign on the dotted line, load up, and leave, which could have easily happened if [redacted] even remotely seemed like he knew what was going on. I even heard one of the ladies that work there say that it should have been done already. Yes, we agree.
We informed them to take off the labor costs and we would install the accessories ourselves. Shouldn't take long, and we were ready to get OUT of there.
Next thing I know, I see the general manager and [redacted] sprinting around the parking lot like crazy people and I just knew we were in for more problems. I was right.
There was about a 6" scratch on the rig that they 'didn't know was there' and would it be ok to still take that one? No. Would you be ok with purchasing a new item with a giant scratch on it? Probably not.
So, we waited for them to take off the accessories from that bill and put it on a different one they had sitting in the parking lot, which still had a scratch on it, just not as noticeable.
We got out of there after about 2 hours of unacceptable excuses and frustration.
They did install the windshield for free.
Oh yeah, they gave us a hat. Ya know, to make everything better. A hat with their logo on it solves everything, right?
I deal with customers on a daily basis. Customer service is imperative to running a successful business.
My suggestion for [redacted] & Sunrise Motorsports...
When a salesman absolutely and utterly drops the ball, make it right. No matter what. You make sure that ANY customer leaves happy and not with a bitter taste in their mouth.
You could have easily put all hands on deck and gotten all (or most) of the accessories installed in the 2 hours that we waited there. Instead, you chose not to, which not only looks bad on your end, but also gets YOUR employees out of cash they could have earned by installing the accessories. Your not only cheating your customers but your employees.
I've been baffled by our experience all weekend and will continue to be.
Eventually, things like this will catch up to you, [redacted] and Team, regardless of 'how many times something like this has happened.'
Take your jobs seriously and keep your customers happy or you will continue to lose repeat business, which is what the final result of our Saturday with you ended up in.

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