Sun's Wholesale Club

We are responding to your letter dated April 6, 2015 We contracted with Mr. [redacted] on August 20, 2013 and received his deposit of $4,437.26.We completed the project all except the wall top fencing. Me [redacted] was not sure if he wanted to install the wall top fencing and we were going back and forth....

Mr. [redacted] was never threatened with any type of back charges. It wasn't until just last month, due to an audit that we billed him for the balance. At that time my accounts receivable person was unaware we did not complete the wall top fencing and billed in full. I have credited a generous amount for the wall top fencing (see revised invoice) showing a new balance of $2,543.52.WE were never informed he was going to get another gate company out and not sure what for. If he could supply us with a bill we will look into this and see if we need to compensate him.We have no record of him calling in on those dates he noted. If in fact he was not getting proper service, a letter to us like the one he wrote to the Revdex.com would have been addressed immediately.We have been in business for 25 years and never received a complaint with Revdex.com nor [redacted]. We pride ourselves in customer service and are deeply sorry we could not meet Mr. [redacted]' needs.If you have any questions, please do not hesitate to contact us. Best Regards,[redacted]Secretary/Treasurer

We were out of town last week.  We are researching this more and going through all the work orders what was actually installed on the proposal. [redacted] will be contacting Mr. [redacted] this week to resolve this issue.  He can also be reached directly at ###-###-####.  Should have a reply within the next couple of days.