Sunscreenr

I originally backed this product on kickstarter in (***) since then they have created a website (sunscreenr.com) and a facebook page ***/Sunscreenr/)The original product promised was a standalone sunscreen detection cameraI repeatedly kept asking for updates besides we've encountered unexpected setbacks - anything substantial on what the setbacks were, I was just asking for detailsI received nothing
They finally released the "product" but it was not as expected, it was a cellular micro USB add-onThis would have been something nice to know in advance but they were too vague in all their setback updates I will add that back when I backed them in 2016, it was before my sister backed themShe has received the product, but I have notI have repeatedly asked them within the last two weeks when I should expect to receive my productI have not received any response
Product_Or_Service: Sunscreenr Camera

Company is not delivering the product promised, and refuses to communicate with customers
A few YEARS ago, I backed this company's product on KickstarterIt was a standalone device that you could use to view sunscreen coverageTheir original promised delivery date was December They also promised monthly updatesThe delivery date kept getting pushed further and further away, and we only got an update or two A YEARNow we're finally getting the product, but it isn't what we backedIt is now a smartphone attachmentThe MAJOR design change was not communicated to us until they posted an update saying that they were finally ready to ship the productThere are a few hundred visible complaints on their kickstarter campaign page (***/projects*** from other backers that are upset about the massive design changeI left a comment there on June 26, and also sent a message directly to the founder