Sunset Air

September 29, [redacted] : I received the check and I accept the response and thank you

Since this customer apparently did not understand what was covered under the year warranty period, Sunset Air Incis willing to forego the current additional labor & material charges required to replace the failed coil that is leaking at this time However to be clear did send a letter to this customer dated December 22, (see attached) that describes what warranty coverage should be anticipated in the future Also attaching a copy of Carrier's Limited Warranty which clearly describes that neither labor or incidental related materials is included during the warranty period This customer did receive a similar document from the manufacturer post registration by Sunset Air Inc

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

Thank you for your requestWe have built this chimney cap twice for this customerThe first time he claimed it was wrong so we built it againWe gave him the benefit of the doubt the first time and we didn't charge him for the first cap we builtThe second time we saved his drawing with the measurements he wanted the cap built toThe cap we provided him matched his drawing and measurements So at this point I don't know exactly what he wantsIt doesn't sound like he like wants us to rebuild it for a third time(and we don't want to build it for a third time) And it doesn't sound like he wants his money backSo I will have to be advised as to what he is looking for Thanks, Brian