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Sunset Chevrolet

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Sunset Chevrolet Reviews (11)

Please bring your vehicle in to get the radio codes, or you can also take it to the honda dealership and it will take about 10-minutes to do that, providing someone is available

Complaint: [redacted] I am rejecting this response because: the original issue that I had had actually gotten worseI was driving the vehicle without the temp license plate which obviously cause me to get pulled over, I had a tire blow out because they didn't fix the tire they were supposed to, never washed or detailed my car because the previous owners trash is still in both glove compartmentsI actually contacted the previous owner to get the navigation and radio codes that I'm still waiting from the dealer as well as the credit to Alaska credit union that they were supposed to apply due to all of the inconveniencesI did finally receive the inspection report and the temp license but I'm still waiting for the codes and the creditI'm assuming my car will not be washed and detailedMy advice is next time at least throw away the previous owners trashOh, & I forgot to mention that they installed a scratched windshield so I have to go back, take more time off work to have that replacedThis process has been very inconvenient for me as I have taken many days off work and could have gotten a very large ticket due to not having the temp plateOnce the credit is applied and the codes are given this claim will be settledSincerely, [redacted]

After numerous attempts to contact the customer, the vehicle was brought into our shop today for an inspection The vehicle needs and alignment and a new intermediate steering shaft We have ordered parts and the customer has his vehicle as it is not a safety issue The vehicle will be repaired at no cost to the customer

At this time, we have resolved all of our issues with Ms [redacted] and she has possession of her Honda Sincerely, Tyler F*General Manager

Complaint: [redacted] I am rejecting this response because: I did mention aftermarket warranty before repairs were madeI also have a witness to this Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I feel that I had followed verbal instructions from the dealership and the warrantee company and that since the repairs were to be completely covered by the warrantee that they (the dealership) has not fulfilled their obligations under their advertising representationalthough they have decided to send me half of my cost of the repairs, I told them that I still did not feel it was fairAlso they told me that their decision to send me a check for half of my repairs about two months ago and I still have not received said paymentI had been a customer of the dealership for about twenty years and this is the thanks I get for my loyalty to themI still feel that in all fairness that I should still be repaid for the untire amountSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I am rejecting this response because:I have pictures of the [redacted] in the Sunset parking lot after the test drive that I sent to my salesperson Mr H***You can still see the goo attached to the tires and rims after the lengthy test driveI was very specific to my salesperson Mr H [redacted] that I wanted them cleanedHe assured me the entire vehicle would be detailed and would look as good as new when I picked it up in four days The damage is becoming more apparent as the [redacted] is exposed to driving conditionsThe clear coat is becoming more brittle in the affected areas, peeling and becoming packed with dirt and water which makes it apparent to me the damage was recentThe pattern of damage around the tire stems, in my opinion, is forced air from filling the new tires with the goo still on the rimsI stand firm on my claim of $to replace the rims and as a personal gesture I'll return the old rims to SunsetThey can repair them and be out zero dollars Sincerely, [redacted]

The wheels that are on the [redacted] owned by Ms [redacted] are the same wheels in the same condition as when she purchased the vehicle Our policy when washing wheels is to use dove soap with water to clean them The "soap" around the wheel was tire lube, a non corrosive substance, used to put new tires on the wheels At this time we feel that there is not any damage to the wheels on our part and the wheels are in the same condition as when purchased

Complaint: [redacted] I am rejecting this response because: the issue has not been resolved to my satisfactionI received a check for $from the service manager's personal account not from the dealershipsomething doesn't sound right since the check was not drawn off of the dealership's account is the service manager covering up something.Sincerely, [redacted] ***

We have not heard about this complaint from the customer until we received this from the Revdex.com We would be more than happy to help fix any problems as long as we are informed The service manager is reaching out to the customer to see how we can help to make her driving her car more enjoyable and fix her vehicle

At the time of purchase, we explained to the customer we would swap his navigation radio over to his new truck provided it would interface Unfortunatley it won't interface as you cannot install a factory navigation system in the current truck At this time we are unable to provide Mr [redacted] with the solution that he is requesting due to the vehicle he purchased

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