Sunset Motors

I purchased and paid $cash for a Ford Taurus on The mileage was 102,but Richard, the person who sold the vehicle to me, said the car would have a day warranty front to back so I decided to purchase it I never received a written warranty I was happy with the vehicle until it started getting cold out and realized there was little to no heat I started calling Sunset Motors in October but was told Richard didn't come in until 2:PM I called back numerous times after 2:PM only to be told Richard wasn't there I explained my issue to two different people but was told I had to speak to Richard Finally, toward the end of November I spoke with Richard who told me there was a day warranty and nothing he could do I brought the vehicle to a Repair and Diagnostic Center only to be told it was a heating core issue and the cost was going to be at least $ I called Sunset Motor and was basically laughed atI told them I'm a disabled veteran and didn't want to have to take this to court but was told to 'do what I had to do' If I had known there was a heating issue I would never bought this vehicle

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Revdex.com:
At this time, I have not been contacted by Sunset Motors regarding complaint ID
***
Regards,
*** ***

The customers vehicle was here for an extended period of time, this was partially because we agreed to wait for the money for the initial authorized repairs, but also because it proved to be difficult to diagnose and require alot of troubleshootingWe do however, feel that we did a professional job
and diagnosed it properlyWe also do feel that we were very respectful and do care about this customerWe did not call the customers bankIn fact his bank tracked the vehicle down and called usWe would never call a bank about the status of a service customers loan and a bank would not release that kind of information to a dealer unless that customer was applying for a car loanAs of today 05/17/we do consider this complaint to be resolved however, because the customer called us and told us he was trying to get the money to have the car repaired by us

Although we do appreciate the ***, we do respectfully disagree with the statement of the problem from the customer, specifically the part concerning a physical altercation, the statements said on the final day of the incident, and the reference to dishonest business practicesI don't feel it
would be productive or in the spirit of resolving the issue to relive the last day we talked, but I will say that both parties could have acted in a better manner.About the payoff in question, we do feel the *** have some pointsWe did use a payoff that the *** verbally providedWe, also, did promise them a great dealThe last part of the deal that had to be worked on after they left was the interest rateI don't think we realized the payoff was too high for several days, and we were able to obtain itOften times we are not able to obtain payoffs from credit unions.The twist is that the *** got their own money from their credit unionDealerships, often times, do not even pay credit unions off in situations like thisThe credit unions add the payoff to the next loan internallyRegardless, the title department and office obtained this informationWe did pay off the higher amount and the office started sending bills to the ***This definitely should have been handled better by our dealershipIf our offices had communicated better with each other and the ***, this incident could have been handled without incident.Typically, if we use a payoff on a retail order that is lower than the actual payoff, the owner of the trade is responsible for the differenceThis deal happened very quickly, as the customer described, and happened after regular business hours.Due to our appreciation of the *** support of our business and due to the aforementioned reasons, we do wish to settle this issue by paying the payoff in full(this has been done) and not billing the ***We did try to call *** *** and apologize to himWe offer our apologies, again in this letter, for the payoff situation and for the lack of professionalism on the date of the last incident and thank them for their support

I have been talking with the *** *** ** *** ***, and the paperwork for the title was sent out August 16, The address we mailed it to is on their website and it goes to a mail roomThe mail room will forward to the correct department*** at the *** said paperwork can
take up to weeks to process once they receive it from the mail roomI spoke with the *** (mom and step dad) on September 19, at our dealership and I showed them the paperwork and they are satisfiedI advised the customer to see if he can get a *** *emporary Tag and Sunset Motors will reimburse him for it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action.I ensure that this is in no way a "good gesture" on the dealers partthis is simply referral money for many years of referring multiple people to this dealershipWe believe in keeping business local, however this dealership has demonstrated poor judgementsThey were told specifically not to do anything as we were not even sure that we were going to buy the car in questionThe owner also did state and I quote " I have approxemployees and do not know who ran your credit"Really because parts and service are capable of running creditreports? I in no way believe that after 15+ years that I will see anything from this dealershipas I said it is not a good gesture, it is simply referral money!!! I am left with the responsibility of cleaning up this mess, not real fair to good customers
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] what they said is a lie I am taking them to small claims court they want 2000 plus the 700 to diagnose the problem? They said 3300 "might" fix the problem not fix it 2000 just to move it. They did nothing for 2700 it still doesn't run!

I purchased and paid $3300 cash for a 2003 Ford Taurus on 09.09.2016. The mileage was 102,080 but Richard, the person who sold the vehicle to me, said the car would have a 90 day warranty front to back so I decided to purchase it. I never received a written warranty. I was happy with the vehicle until it started getting cold out and realized there was little to no heat. I started calling Sunset Motors in October but was told Richard didn't come in until 2:00 PM. I called back numerous times after 2:00 PM only to be told Richard wasn't there. I explained my issue to two different people but was told I had to speak to Richard. Finally, toward the end of November I spoke with Richard who told me there was a 30 day warranty and nothing he could do. I brought the vehicle to a Repair and Diagnostic Center only to be told it was a heating core issue and the cost was going to be at least $900. I called Sunset Motor and was basically laughed at. I told them I'm a disabled veteran and didn't want to have to take this to court but was told to 'do what I had to do'. If I had known there was a heating issue I would never bought this vehicle.

I disagree with the allogations that we were told not to run credit for this customer. I am an owner of Sunset Motors and happened to be the desk manager for this particular transaction. We are family owned and have been in business since 1967. There is no existing motivation to attempt to process a...

customers Information without authorization. This customer did give us authorization to process their credit. When confronted with this accusation from the customer, I did not blame this on my employees. I have been giving this customer great deals for the past 20 years. Although I do not owe the customer anything, I would like to offer them a good will gesture of $250.00 In an attempt to settle the matter and continue to take care of them in the future.