Sunset Rentals, Inc.

Complaint:
We are rejecting this response because:We were prevented from accessing the property due to the hurricane - your insurance should cover that, not oursWe paid for our accommodations up front and in full and you failed to provide them to usYour office originally stated that we had to make a new reservation immediately and that the rental dates had to occur before the end of the year. They never said anything about it costing us even more. Even after we rejected that, you still tried to charge our credit card the extra dollars (yesterday). However, we would like to resolve this as amicably as possibleOur extended family (***) vacations in Hilton Head about every other year, and in the past we have always used your companyIf you will extend the rental period until the end of October and allow us until the end of this year to make the reservation, we will consider accepting your offer
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Unfortunately a home in front of this property did begin construction shortly before the guest arrival. We were unaware how quickly this process would take and were not aware they would block the beach access during construction. The shower stains were treated with bleach and clean but stains...

were under the caulk. We will be happy to credit the guest $500 for the inconvenience during there stay.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I paid the dog fee for my dog hoping that my dog would be safe, not lost. Sunset Rentals did not provide appropriate service for may family. We did not feel safe and had to leave. Sunset Rentals did not help us find the dog. My husband found the dog after an hour of search. The was not even a phone call to let us know that someone would be coming while we were away. The manger contacted me when Revdex.com called him. Very poor business on their part. Just hope they would not do it to other families.
Regards,
[redacted]

We are sorry for the confusion. We can only allow a 20% discount.

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Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  We talked to the renters of the residence about 3:30PM on the day we left. They searched everything including the garbage and found nothing.  I expected a response like this. The last dealing we tried to have with Sunset was disaster.  They billed our credit card without permission.  Then they couldn't or wouldn't get their contract language correct.  They tried to bill us for the numerical lock pad entrance, and coffee that we never received.  We never paid for these things before.  It got to the point that I told the owners I would never rent their home if Sunset was involved. I am surprised that no one else has had complaints about Sunset.  They in my dealings with them are not believable in anything they say.  Somebody had the bag and distributed/used/sold the contents long ago.  The fact it took so long for Sunset to ask is just another indication of their approach to running a business.
Regards,
[redacted]

While we were not required to move your reservation at all since you refused to take the travel insurance we wanted to go above and beyond and do this for you. If you selected to move your reservation to a later date that is a holiday week obviously the rates will be higher than they are currently....

We will move your reservation to a date of your choice and apply the amount we have on file to that new reservation. Thank you for your concern while our home is under a state of emergency.

Guest was issued a full refund. Please remove complaint. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  that is not what you advertised.  If you had, I would have had no reason to complain.  You should not have advertised something you were not able to  follow through on.  
Regards,
[redacted]

Several individuals explained to you multiple times yesterday about the pricing structure. The weekly rate is calculated by taking the posted nightly rate and multiply by 5. So if the posted nightly rate is $100 a night the weekly rate will be $500.  You rent 5 nights and get 2 free. I repeat...

this does not make the nightly rate $71.43. Our current promotion is rent for nights and get 3 free which is also a 20% discount. We will not discount the property further and are not interested in your business.

Complaint: [redacted]
I am rejecting this response because: The amount proposed is way to small considering the inconvenience  this caused for the [redacted] and [redacted] to walk twice as far as what was advertised on their website. Plus the house was under construction for 4 months before we came on our vacation. You would have thought a good Landlord would be knowledgeable about their properties and surrounding environment to ensure customers enjoy their stay. Just looked into their website with houses around ours ([redacted]) and the same advertising shows the beach access without the house!!! why are they still false advertising???Plus the house was NOT very clean and with insects within the living areas and when we asked to be moved they laughed us off as no big dealI would appreciate a credit back to my credit card of $2,000.00, as the total charge for the week stay was $8,210.35
Regards,
[redacted]

Thank you for taking the time to speak with me on Monday. This was a very unfortunate incident resulting from an outside vendor opened the front door to deliver a new microwave. Upon opening the front door the dog ran out and our staff along with the vendor and security search for the...

missing animal for a half hour until it was returned home. As stated during our conversation we are happy to refund you for half a day due to the incident that occurred Friday afternoon.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  their advertisement states stay for 4 nights and get three nights free.  When you select the button to see available properties for this special the nightly rates show up on each property which any normal person would assume that you would multiply that rate by 4 to get the weekly rate and add tax and administrative fees.  If the discount is 20%, why not just advertise that?  I consider this to be very deceptive advertising.
Regards,
[redacted]

Mr [redacted] called from the company stated that no bag was found and the company attempted to contact the consumer by phone.