Sunset Rentals

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We talked to the renters of the residence about 3:30PM on the day we leftThey searched everything including the garbage and found nothing I expected a response like thisThe last dealing we tried to have with Sunset was disaster They billed our credit card without permission Then they couldn't or wouldn't get their contract language correct They tried to bill us for the numerical lock pad entrance, and coffee that we never received We never paid for these things before It got to the point that I told the owners I would never rent their home if Sunset was involvedI am surprised that no one else has had complaints about Sunset They in my dealings with them are not believable in anything they say Somebody had the bag and distributed/used/sold the contents long ago The fact it took so long for Sunset to ask is just another indication of their approach to running a business Regards, [redacted]

Thank you for taking the time to speak with me on MondayThis was a very unfortunate incident resulting from an outside vendor opened the front door to deliver a new microwaveUpon opening the front door the dog ran out and our staff along with the vendor and security search for the missing animal for a half hour until it was returned homeAs stated during our conversation we are happy to refund you for half a day due to the incident that occurred Friday afternoon

Complaint: [redacted] I am rejecting this response because: The amount proposed is way to small considering the inconvenience this caused for the [redacted] and [redacted] to walk twice as far as what was advertised on their websitePlus the house was under construction for months before we came on our vacationYou would have thought a good Landlord would be knowledgeable about their properties and surrounding environment to ensure customers enjoy their stayJust looked into their website with houses around ours ( [redacted] *) and the same advertising shows the beach access without the house!!! why are they still advertising???Plus the house was NOT very clean and with insects within the living areas and when we asked to be moved they laughed us off as no big dealI would appreciate a credit back to my credit card of $2,000.00, as the total charge for the week stay was $8, Regards, [redacted] ***

Guest was issued a full refundPlease remove complaintThank you

Unfortunately a home in front of this property did begin construction shortly before the guest arrivalWe were unaware how quickly this process would take and were not aware they would block the beach access during constructionThe shower stains were treated with bleach and clean but stains were under the caulkWe will be happy to credit the guest $for the inconvenience during there stay

Several individuals explained to you multiple times yesterday about the pricing structureThe weekly rate is calculated by taking the posted nightly rate and multiply by So if the posted nightly rate is $a night the weekly rate will be $ You rent nights and get freeI repeat this does not make the nightly rate $Our current promotion is rent for nights and get free which is also a 20% discountWe will not discount the property further and are not interested in your business

Mr [redacted] called from the company stated that no bag was found and the company attempted to contact the consumer by phone

We are sorry for the confusionWe can only allow a 20% discount