Initial Business Response / [redacted] (1000, 5, 2017/03/08) */ [redacted] , As of March 3rd, FreedomRoad Financial has released the Electronic Lien with the [redacted] Department of Motor VehiclesYou should receive your title in a few days, if you don't please feel free to contract me at [redacted] Please send us a copy of any fee you may have incurred and we will reimburse youThe Bank would like to apologize for any inconvenience this has caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/03/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did what I ask them toThat was all I was looking for in the first place
Initial Business Response / [redacted] (1000, 5, 2018/03/07) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] We would like to apologize for any problems you may be experiencing with your loan with FreedomRoad Financial as we have been experiencing longer customer service wait times due to our website conversionFreedomRoad Financial's policy regarding billing errors is for the customer to send a letter detailing the error within days after said error appeared on their statementWithin days of receiving your letter, FreedomRoad Financial will either correct the error or explain the results of our investigation concerning your account The Bank's regular payment posting sequence is 1st current interest due, 2nd current principal due, 3rd late charges, and 4th other fees; and any remaining funds being applied to reducing the principal balanceBy authorizing to participate in the FreedomRoad Financial Skip A Payment program, a customer acknowledges that they are aware that finance charges continue to accrue on a daily basis on the outstanding balance dueTherefore, the amortization and application of the scheduled payment may change which results in having to pay a higher total finance charge than the payment amortization and finance charges originally disclosed After reviewing your payment history, all extra payments remitted were applied correctly to outstanding late charges due, deferral fees due, or principal in said order If you have any additional concerns or would like a detailed history of your payments please feel free to contact our Customer Service Team Lead
Initial Business Response / [redacted] (1000, 5, 2017/03/08) */ FreedomRoad Financial's payment portal states the following- "Payments submitted through this portal are limited and cannot exceed $25,Please review and confirm your payment information carefully before finalizing this transaction Payments submitted after 5:PM CST (6:EST or 3:PST) will be processed on the next business dayPayments will not be processed on weekends or Federal Holidays." Our records indicated the only payment made or attempted was on Sunday, February 26, at 11:CT, this payment posted to your account as of Monday, February 27, 2017, per the above disclosure FreedomRoad Financial feels that the terms are clear regarding payments made on our payment portal and not misleading or unfairOur customer service stated that you promised to pay on February 24, 2017, this payment was not made The Fair Credit Reporting Act (FCRA) prohibits information furnishers from providing information to a Credit Reporting Agency that they know or have reasonable cause to believe is inaccurateFreedomRoad Financial takes their responsibility for reporting accurately very seriously When an account hits days past due on a non-business day, payments made on the next business day will not be reported to the Credit Reporting Agencies as past due since payments are unable to be processed on non-business daysIn this instance, the payment in question will not be reported to the Credit Reporting Agencies as past due as it was received before the cut-off time before a weekendShould future payments be received after the cut-off time described above, such payments would be reported to the Credit Reporting Agencies If you have any additional questions please feel free to contact me
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Contact Name and Title: [redacted] , Director Contact Phone: 775-562- Contact Email: [redacted] Hi [redacted] - The reason you have not received a statement from us is because your loan has been paid aheadWhen a loan is paid ahead then no payment is due and a statement is not generated and mailed outThis should have been explained to you when you called usI apologize for any miscommunication on this matter To update you on current status, we did receive a large payment from you recentlyThere is still a small balance left owing on the loanThat amount is $That pay off figure on the account is good through July 10thOnce we receive that amount then the loan will be paid in full and we will release our lien and send out the title to youWe normally send out titles via US Postal Service regular mail but we will send out yours via FedEx with a tracking number I want to confirm the correct address that it should go to: [redacted] Can you please confirm that this is the correct address? Once you have paid off the remaining balance please feel free to contact me so that I can insure that the title is sent out right awayI will list my contact information at the end of this correspondenceAgain, I am sorry for any misunderstandings and any inconvenience that this caused to you Sincerely, [redacted] FreedomRoad Financial [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have sent my last payment , when I get my title I will except this excusewhy did I call your company on a Monday , not getting a call back till late Wednesday evening your not that busy or are you to cheap to hire enough helpYou need to think more about the people you work with than your bottom lineSomething are better with less profit
Initial Business Response / [redacted] (1000, 5, 2017/03/08) */ [redacted] , As of March 3rd, FreedomRoad Financial has released the Electronic Lien with the [redacted] Department of Motor VehiclesYou should receive your title in a few days, if you don't please feel free to contract me at [redacted] Please send us a copy of any fee you may have incurred and we will reimburse youThe Bank would like to apologize for any inconvenience this has caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/03/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did what I ask them toThat was all I was looking for in the first place
Initial Business Response / [redacted] (1000, 5, 2018/03/07) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] We would like to apologize for any problems you may be experiencing with your loan with FreedomRoad Financial as we have been experiencing longer customer service wait times due to our website conversionFreedomRoad Financial's policy regarding billing errors is for the customer to send a letter detailing the error within days after said error appeared on their statementWithin days of receiving your letter, FreedomRoad Financial will either correct the error or explain the results of our investigation concerning your account The Bank's regular payment posting sequence is 1st current interest due, 2nd current principal due, 3rd late charges, and 4th other fees; and any remaining funds being applied to reducing the principal balanceBy authorizing to participate in the FreedomRoad Financial Skip A Payment program, a customer acknowledges that they are aware that finance charges continue to accrue on a daily basis on the outstanding balance dueTherefore, the amortization and application of the scheduled payment may change which results in having to pay a higher total finance charge than the payment amortization and finance charges originally disclosed After reviewing your payment history, all extra payments remitted were applied correctly to outstanding late charges due, deferral fees due, or principal in said order If you have any additional concerns or would like a detailed history of your payments please feel free to contact our Customer Service Team Lead
Initial Business Response / [redacted] (1000, 5, 2017/03/08) */ FreedomRoad Financial's payment portal states the following- "Payments submitted through this portal are limited and cannot exceed $25,Please review and confirm your payment information carefully before finalizing this transaction Payments submitted after 5:PM CST (6:EST or 3:PST) will be processed on the next business dayPayments will not be processed on weekends or Federal Holidays." Our records indicated the only payment made or attempted was on Sunday, February 26, at 11:CT, this payment posted to your account as of Monday, February 27, 2017, per the above disclosure FreedomRoad Financial feels that the terms are clear regarding payments made on our payment portal and not misleading or unfairOur customer service stated that you promised to pay on February 24, 2017, this payment was not made The Fair Credit Reporting Act (FCRA) prohibits information furnishers from providing information to a Credit Reporting Agency that they know or have reasonable cause to believe is inaccurateFreedomRoad Financial takes their responsibility for reporting accurately very seriously When an account hits days past due on a non-business day, payments made on the next business day will not be reported to the Credit Reporting Agencies as past due since payments are unable to be processed on non-business daysIn this instance, the payment in question will not be reported to the Credit Reporting Agencies as past due as it was received before the cut-off time before a weekendShould future payments be received after the cut-off time described above, such payments would be reported to the Credit Reporting Agencies If you have any additional questions please feel free to contact me
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Contact Name and Title: [redacted] , Director Contact Phone: 775-562- Contact Email: [redacted] Hi [redacted] - The reason you have not received a statement from us is because your loan has been paid aheadWhen a loan is paid ahead then no payment is due and a statement is not generated and mailed outThis should have been explained to you when you called usI apologize for any miscommunication on this matter To update you on current status, we did receive a large payment from you recentlyThere is still a small balance left owing on the loanThat amount is $That pay off figure on the account is good through July 10thOnce we receive that amount then the loan will be paid in full and we will release our lien and send out the title to youWe normally send out titles via US Postal Service regular mail but we will send out yours via FedEx with a tracking number I want to confirm the correct address that it should go to: [redacted] Can you please confirm that this is the correct address? Once you have paid off the remaining balance please feel free to contact me so that I can insure that the title is sent out right awayI will list my contact information at the end of this correspondenceAgain, I am sorry for any misunderstandings and any inconvenience that this caused to you Sincerely, [redacted] FreedomRoad Financial [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have sent my last payment , when I get my title I will except this excusewhy did I call your company on a Monday , not getting a call back till late Wednesday evening your not that busy or are you to cheap to hire enough helpYou need to think more about the people you work with than your bottom lineSomething are better with less profit