The person Mr [redacted] the one I purchased the awning from did not tell my wife or me that he was a second hand dealerOn my invoice it says SunSetter awnings they should be responsible for anything that has their name on the invoiceIt needs to be repaired ASAP.It has been defective from the first day it was installed Regards,
*** *** mentioned in his complaint that he is seeking to
have his SunSetter Awning repairedWe respectfully suggest that *** *** directly
communicate with his Dealer to obtain an update on when services will be
provided to his SunSetter AwningAs previously mentioned, we have shipped all
parts requested by *** in order to meet *** ***’s
***’s place of purchase, in an effort to ensure they communicate with ***
*** directexpectationsAdditionally, we have reached out to ***, ***
** regarding services they may have committed to performingWe have
their assurances that they will contact their customer, *** ***
SunSetter Products is not responsible for how another
business represents their services, nor are they authorized to make any
representations or warranties regarding a SunSetter product*** *** did not
purchase his SunSetter Awning directly from SunSetter Products, nor did he
order parts from usHis place of purchase, an Independent Awning Dealer
purchased SunSetter products that they then resold to *** *** We, SunSetter Products, are the manufacturer
of the awning he purchased from *** and we back the Manufacturer’s
Limited 5-Year Warranty against defects in materials and workmanship on a
pro-rated basisThis warranty does not cover labor associated with installation,
maintenance, or repair of any SunSetter product
We hope that *** *** will soon be able to enjoy his
SunSetter Awning
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We are sorry to hear of the
difficulties Ms. [redacted] is experiencing with her awning. We are not able to locate a customer account using
her name, address, phone or email address.
Based on the complaint filed it appears Ms. [redacted] purchased her awning
from someone...
other than SunSetter Products because we do not install awnings. We sell factory direct to the public for
do-it-yourself installation and we also sell to independent businesses that purchase
awnings from us for resale. We refer
Ms. [redacted] to her place of purchase for questions or assistance about the installation. If Ms.
[redacted] does have a SunSetter Awning we as the manufacturer hold the warranty on
the awning. The warranty does not
include installation. If Ms. [redacted] doesn’t remember where or whom she
purchased her awning from we’d be happy to direct her but we would need more
information. Was the awning purchased using
another name, address and phone number? Perhaps the address of the cottage referred to
in her complaint. If we can be of assistance
please let us know.
[redacted] purchased his SunSetter Awning from an independent business, [redacted], not from SunSetter Awnings. We have spoken to [redacted] regarding his interactions with his place of purchase and how to make adjustment to his awning, though [redacted] has never ordered or attempted to...
order replacement parts directly from SunSetter Products. It should be notes that his place of purchase ordered parts for his SunSetter on 9/17 which have since shipped. As the manufacturer of [redacted]’s SunSetter Awning, we stand behind the 5-Year Limited Manufacturer’s Warranty which covers against defects in material and workmanship. We are not responsible for installation, repair, or maintenance of the awning and are unable to comment on the quality of service performed on his SunSetter by an independentthird party. We are happy to assist him over the phone to best help him enjoy his SunSetter.
When I purchased the awning from Mr. [redacted], [redacted] he did not tell me he was an independent dealer for SusSetters he let on to me he was selling direct from SunSetters and the warranty was for 5 years. All I want is to get my awning repaired ASAP.
Regards,
The person Mr [redacted] the one I purchased the awning from did not tell my wife or me that he was a second hand dealer. On my invoice it says SunSetter awnings they should be responsible for anything that has their name on the invoice. It needs to be repaired ASAP.It has been defective from the first day it was installed.
Regards,
The person Mr [redacted] the one I purchased the awning from did not tell my wife or me that he was a second hand dealerOn my invoice it says SunSetter awnings they should be responsible for anything that has their name on the invoiceIt needs to be repaired ASAP.It has been defective from the first day it was installed Regards,
*** *** mentioned in his complaint that he is seeking to
have his SunSetter Awning repairedWe respectfully suggest that *** *** directly
communicate with his Dealer to obtain an update on when services will be
provided to his SunSetter AwningAs previously mentioned, we have shipped all
parts requested by *** in order to meet *** ***’s
***’s place of purchase, in an effort to ensure they communicate with ***
*** directexpectationsAdditionally, we have reached out to ***, ***
** regarding services they may have committed to performingWe have
their assurances that they will contact their customer, *** ***
SunSetter Products is not responsible for how another
business represents their services, nor are they authorized to make any
representations or warranties regarding a SunSetter product*** *** did not
purchase his SunSetter Awning directly from SunSetter Products, nor did he
order parts from usHis place of purchase, an Independent Awning Dealer
purchased SunSetter products that they then resold to *** *** We, SunSetter Products, are the manufacturer
of the awning he purchased from *** and we back the Manufacturer’s
Limited 5-Year Warranty against defects in materials and workmanship on a
pro-rated basisThis warranty does not cover labor associated with installation,
maintenance, or repair of any SunSetter product
We hope that *** *** will soon be able to enjoy his
SunSetter Awning
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We are sorry to hear of the
difficulties Ms. [redacted] is experiencing with her awning. We are not able to locate a customer account using
her name, address, phone or email address.
Based on the complaint filed it appears Ms. [redacted] purchased her awning
from someone...
other than SunSetter Products because we do not install awnings. We sell factory direct to the public for
do-it-yourself installation and we also sell to independent businesses that purchase
awnings from us for resale. We refer
Ms. [redacted] to her place of purchase for questions or assistance about the installation. If Ms.
[redacted] does have a SunSetter Awning we as the manufacturer hold the warranty on
the awning. The warranty does not
include installation. If Ms. [redacted] doesn’t remember where or whom she
purchased her awning from we’d be happy to direct her but we would need more
information. Was the awning purchased using
another name, address and phone number? Perhaps the address of the cottage referred to
in her complaint. If we can be of assistance
please let us know.
[redacted] purchased his SunSetter Awning from an independent business, [redacted], not from SunSetter Awnings. We have spoken to [redacted] regarding his interactions with his place of purchase and how to make adjustment to his awning, though [redacted] has never ordered or attempted to...
order replacement parts directly from SunSetter Products. It should be notes that his place of purchase ordered parts for his SunSetter on 9/17 which have since shipped. As the manufacturer of [redacted]’s SunSetter Awning, we stand behind the 5-Year Limited Manufacturer’s Warranty which covers against defects in material and workmanship. We are not responsible for installation, repair, or maintenance of the awning and are unable to comment on the quality of service performed on his SunSetter by an independentthird party. We are happy to assist him over the phone to best help him enjoy his SunSetter.
When I purchased the awning from Mr. [redacted], [redacted] he did not tell me he was an independent dealer for SusSetters he let on to me he was selling direct from SunSetters and the warranty was for 5 years. All I want is to get my awning repaired ASAP.
Regards,
The person Mr [redacted] the one I purchased the awning from did not tell my wife or me that he was a second hand dealer. On my invoice it says SunSetter awnings they should be responsible for anything that has their name on the invoice. It needs to be repaired ASAP.It has been defective from the first day it was installed.
Regards,