Sunshades Tint and Sound

[redacted] Austin Sunshades Window Tinting & Auto Alarms Roxie Dr# BAustin TX Hi thereYes this is not something we can settle onHer warranty is for the sides and rear window of the vehicleThe windshield is a different product we offerThat is not covered by the same warranty she speaks ofWe have taken at least four phone calls over the last three months from this customer More like or soEach time we stated to her to please drive the vehicle overLast call we took was I am at the dealershipWhat should I doWhat your there to doGet your window replacedShe wants to manipulate our warranty to cover her windshield she had replacedIt's not part of the coverageThis upset herWe apologized and explained to her with no better understanding It is our position to satisfy all customers that are willing to do their partShe did not even try to stop byThe dealership is two blocks from usHer phone call when we were on the latter as statedWe had no way to schedule her a timeAfter learning the actual specifics we declined to replace her windshield film under warranty as it was not a fault we coverWe are happy to replace the other Window she has the huge scratch onIt is covered by the no fault protection coverageShe still has not stopped by to discuss the situationTexting seemed like a better option as speaking was not real easy as she screamed and cried about us doing this to herWe would rather pick us a better customer than deal with her bi polar stanceKinda scary on the phoneWe really don't want that in our storeWe tried to understandWell hope that helps you with this complaintWe do try our hardest in this day to please everyoneNot always possibleWe will trade her for a nicer more understanding clientThanks againHave a beautiful day!

Once again, we apologize for the information you have receivedWe can assure you we stand up for all the guidelines set for by Texas lawsWe will not admit to something that is only being stated by your complaintWe have to protect ourselves and customers alike and would not want our customers to have the issue you state your havingWe would like to know if you have passed the inspections over the last years? Is the inspection shop that damaged your film, the only one telling you this? The state and county departments? Please list your sources as we would like to follow up on this more with them directly We apologize for the information you have receivedIt clearly goes against everything we have been doing for the last five years at bestOur windshield film is clearly within the laws of Texas and if not, we would not offer them to our customersWe thank you for your business and are here for you if we can be of assistanceThank you kindly [redacted] s , Sunshades Window Tinting

Complaint: [redacted] I am rejecting this response because:The receipt which I received from Sunshades does NOT indicate the front windshield is not covered for replacementIt doesnt reference any specific window being not coveredI did NOT call this company when I was at the dealershipThe only reason I didnt come by Sunshades prior to having my windshield replaced due to an accidently incident was because they were not open at 7am, and [redacted] told me that he would repace the tint The receipt doesn't state whats covered and whats not covered under the warrantyI am providing the facts of the matter [redacted] stated he would warranty the front windshield, and then declinedI am attaching copies of my receipt and a text message from [redacted] This owner is making claims, and says he doesnt want me in the store but willing to replace the other window that has a scratch Regard [redacted] ***

Hello [redacted] , I would like respond respectfully to your complaintWe apologize for any of the inconvenience you may have experiencedAs to the legality of windshield filming we have to abide on the same laws the inspection shop must comply too I have attached the code you have quotedI promise as we would not go outside these guidelines Under the windshield tab section five is the product guideline to noticeWe have installed a clear film as legalI did not look at your vehicle when you came back on this second round years apartYou asked a very specific question as to window film legality on a vehicleThe CXP product has been installed on hundreds of vehicles with no problemYou would also have failed inspections on your vehicle for the last 2-yearsWe would like to help and stand behind our products and business practicesWithout the need of a inspection sticker any longer we understand it is a little unsightly We will offer to replace the film for half of the cost to do so 299$ less half We no longer carry the CXP product for windshields and now carry exclusively the CR Product by 3M for windshieldsIt offers much better heat reduction and is 100% legal like the CXP filmOnce again we apologize for any inconvenience We will remove the CXP product at no charge if you likeI apologize as for yrs later we cannot offer a refund We hope this helps

Complaint: [redacted] I am rejecting this response because:I'm sorry I must reject this response again as there is no real option to carry on this discussion otherwise. I understand your position and and respect your desire to stand by your products and services. The quality of which has never been brought into question. However Allow me to explain issue in a manner that illustrates my overall concerns better. The issue at hand arose when a licensed inspection facility damaged the film on my front wind screen and refused to repair it on the grounds that film below the as1 line is illegal. The fact he passed my car for inspection regardless just goes to show that its entirely up to the inspection facility whether they pass it or not. I believe this is often the case in regards to front window tint, barring that it isn't blatantly obvious its to dark. Unfortunately that puts consumers like me in an awkward position. We're stuck with a damaged window that should never have been an issue and told that two different stories by two different entities. Who's right and who's wrong? I made a few calls to various other tinting and inspection places just to be sure and of course the tinting facilities are all to eager to sell me Full front window tint. The inspection places were a little more vague on the subject and wouldn't give me a straight answer. So in order to get a straight answer I called the TX state DPS at [redacted] , where I talked to representative for the vehicle inspections department. Here the representative told me that any film below the as1 line was illegal, and then proceeded to transfer me to the county DPS representative (his name was Ray) where he said that this was indeed the case and that they are looking into getting clear UV film legalized but as of this moment it is not. I encourage you to call them for yourself. The fact that this hasnt been an issue very much in the past is probably a testament to the fact that many inspection facilities probably over look it, or the issue is averted by other means. I too would like to know how people were able to avoid getting their film torn in the process of removing the old inspection stickers. I thank you for your time and hope that we can come to a mutual agreement on the matter, however my time for this response is running out. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Yes the issue was resolved already thank you.Regards,
*** ***

Once againThis is not a covered fault for her windshieldThe covered warranty is for her side windowsWe tried to help her with courtesyThen she flakes out can't come inWe can't help people that won't help themselvesWe apologize, we work with what's in front and being presented to usFirst it's a defect in our installationWe never saw itAt this time I stated we would fix it please stop byThese are phone callsNot text, verbalNot once not twice but like ten times we've taken her phone calls She would like to take a warranty and place it where she has no coverage for this faultDefects are different than accidental replacementWe we would replace it even a year laterThis was not the opportunity givenShe changed the whole deal by not coming overDefect? Or I've got a new windshieldWe will always do our part to be the best for our customersI'm sorry we cannot help in this situationWe really would recommend doing the things you say you willGetting mad at people and mistreating them, then begging for them to do it for youShe can claim it on her insurance claim, for the windshield replacementWe appreciate all business and have integrity and a track record to back itPlease enjoy the dayOnce again this is not a covered fault for windshieldHer coverage is for the sidesWe can fix that nasty scratch you says been there since you got itIt is covered Thank you

[redacted]Austin Sunshades Window Tinting & Auto Alarms 12217 Roxie Dr. # BAustin TX 78729 Hi there. Yes this is not something we can settle on. Her warranty is for the sides and rear window of the vehicle. The windshield is a different product we offer. That is not covered by the...

same warranty she speaks of. We have taken at least four phone calls over the last three months from this customer.   More like 8 or so. Each time we stated to her to please drive the vehicle over. Last call we took was I am at the dealership. What should I do. What your there to do. Get your window replaced. She wants to manipulate our warranty to cover her windshield she had replaced. It's not part of the coverage. This upset her. We apologized and explained to her with no better understanding.   It is our position to satisfy all customers that are willing to do their part. She did not even try to stop by. The dealership is two blocks from us. Her phone call when we were on the latter as stated. We had no way to schedule her a time. After learning the actual specifics we declined to replace her windshield film under warranty as it was not a fault we cover. We are happy to replace the other Window she has the huge scratch on. It is covered by the no fault protection coverage. She still has not stopped by to discuss the situation. Texting seemed like a better option as speaking was not real easy as she screamed and cried about us doing this to her. We would rather pick us a better customer than deal with her bi polar stance. Kinda scary on the phone. We really don't want that in our store. We tried to understand. Well hope that helps you with this complaint. We do try our hardest in this day to please everyone. Not always possible. We will trade her for a nicer more understanding client. Thanks again. Have a beautiful day!

Complaint: [redacted]
I am rejecting this response because:After contacting state and county (Travis county) representatives, in regards to the legality of clear window film on the front wind screen, representatives informed me that it is indeed illegal. I understand that certain interpretations of the regulations may say otherwise and indeed many inspectors may overlook the film if they deem it satisfactorily passes the legal amount of light. However the county and state officials being the authority on the matter have given me a definitive answer. I understand that due to the amount of time that was involved in filing this complaint a full refund may be unreasonable, however I feel that an acknowledgement of the issue and a change in the policies of this business to inform their customers that the legality of certain window tints and films may be open for interpretation, is a reasonable request. I feel given those criteria this issue may be resolved.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The receipt which I received from Sunshades does NOT indicate the front windshield is not covered for replacement. It doesnt reference any specific window being not covered. I did NOT call this company when I was at the dealership. The only reason I didnt come by Sunshades prior to having my windshield replaced due to an accidently incident was because they were not open at 7am, and [redacted] told me that he would repace the tint.  The receipt doesn't state whats covered and whats not covered under the warranty. I am providing the facts of the matter. [redacted] stated he would warranty the front windshield, and then declined. I am attaching copies of my receipt and a text message from [redacted]. This owner is making false claims, and says he doesnt want me in the store but willing to replace the other window that has a scratch.  
Regard
[redacted]

Complaint: [redacted]
I am rejecting this response because:I'm sorry I must reject this response again as there is no real option to carry on this discussion otherwise. I understand your position and and respect your desire to stand by your products and services. The quality of which has never been brought into question. However Allow me to explain issue in a manner that illustrates my overall concerns better. The issue at hand arose when a licensed inspection facility damaged the film on my front wind screen and refused to repair it on the grounds that film below the as1 line is illegal. The fact he passed my car for inspection regardless just goes to show that its entirely up to the inspection facility whether they pass it or not. I believe this is often the case in regards to front window tint, barring that it isn't blatantly obvious its to dark. Unfortunately that puts consumers like me in an awkward position. We're stuck with a damaged window that should never have been an issue and told that two different stories by two different entities. Who's right and who's wrong? I made a few calls to various other tinting and inspection places just to be sure and of course the tinting facilities are all to eager to sell me Full front window tint. The inspection places were a little more vague on the subject and wouldn't give me a straight answer. So in order to get a straight answer I called the TX state DPS at [redacted], where I talked to representative for the vehicle inspections department. Here the representative told me that any film below the as1 line was illegal, and then proceeded to transfer me to the county DPS representative (his name was Ray) where he said that this was indeed the case and that they are looking into getting clear UV film legalized but as of this moment it is not. I encourage you to call them for yourself. The fact that this hasnt been an issue very much in the past is probably a testament to the fact that many inspection facilities probably over look it, or the issue is averted by other means. I too would like to know how people were able to avoid getting their film torn in the process of removing the old inspection stickers. I thank you for your time and hope that we can come to a mutual agreement on the matter, however my time for this response is running out.  
Regards,
[redacted]

Once again,  we apologize for the information you have received. We can assure you we stand up for all the guidelines set for by Texas laws. We will not admit to something that is only being stated by your complaint. We have to protect ourselves and customers alike and would not want our customers to have the issue you state your having. We would like to know if you have passed the inspections over the last 3 years? Is the inspection shop that damaged your film,  the only one telling you this?  The state and county departments?  Please list your sources as we would like to follow up on this more with them directly.   We apologize for the information you have received. It clearly goes against everything we have been doing for the last five years at best. Our windshield film is clearly within the laws of Texas and if not,  we would not offer them to our customers. We thank you for your business and are here for you if we can be of assistance. Thank you kindly.  [redacted]s , Sunshades Window Tinting

Hello [redacted], I would like respond respectfully to your complaint. We apologize for any of the inconvenience you may have experienced. As to the legality of windshield filming we have to abide on the same laws the inspection shop must comply too.  I have attached the code you have quoted. I...

promise as we would not go outside these guidelines.  Under the windshield tab section five is the product guideline to notice. We have installed a clear film as legal. I did not look at your vehicle when you came back on this second round 3 years apart. You asked a very specific question as to window film legality on a vehicle. The CXP product has been installed on hundreds of vehicles with no problem. You would also have failed inspections on your vehicle for the last 2-3 years. We would like to help and stand behind our products and business practices. Without the need of a inspection sticker any longer we understand it is a little unsightly.  We will offer to replace the film for half of the cost to do so.  299$ less half   We no longer carry the CXP product for windshields and now carry exclusively the CR 90 Product by 3M for windshields. It offers much better heat reduction and is 100% legal like the CXP film. Once again we apologize for any inconvenience.   We will remove the CXP product at no charge if you like. I apologize as for 3 yrs later we cannot offer a refund.  We hope this helps.