I am not happy with this service at allIn fact I don't know who I am dealing withI did not want the system at all I was called and felt pressuredThe signs said Honeywell as well as literature I was given and a phone numberWhen I called because of a problem, the number was not correctThey had no record of my accountOnly when I pulled out my contract and got the number of metrotronicsI have had to call times days later in order to get to talk to someoneI expected 24/response timeIf an emergency, what do you do? I just do not trust this company and want to cancelI also discontinued my Landline Phone and my Cable because of financial problems
We are sorry that you are experiencing difficulties with your alarm system You are a valued customer and we appreciate your business Your account is active and has continued to be monitored Per our alarm contract and ***’s contract the monitoring is subject to the limitations of your telephone lines If you are concerned about your telephone lines going down from time to time and affecting your monitoring, you have the option to add a cellular communicator which will not be affected if you are having phone troubles We will assist in giving you a discounted rate for the additional services Your account is monitored by [redacted] ***’s [redacted] Monitoring Center and is the second largest monitoring center in the country and is very reputable I apologize for you receiving our voicemail, we however called you back within a couple of hours of receiving your voicemail and addressed your concerns Thank You, Alliance Management
To Whom it May Concern: As per the signed Alarm Monitoring Agreement, any early termination fees are due in full immediately from the customerWhen Mr [redacted] spoke with [redacted] on 8/1/and declined to make payment over the phone, she extended him a courtesy by mailing the final invoice and giving him days to pay these termination fees; she did not need to extend that courtesy However, Mr [redacted] was made aware of the balance due and was expecting an invoice in the mail Not only was an invoice mailed to the address on file, but a second one was sent as well to Mr***’s new address as discussed with Erin If Mr [redacted] had not received an invoice within about days of their conversation, it was his responsibility to folland to inquire as to the statusWith neither invoice being returned to our office, we would not know if the invoice was not received or if it was simply ignored; however, Mr [redacted] should have realized if the invoice he was expecting had not yet been received and called our office The collection agency has been hired to handle all issues on this account going forward, and we are unable to accept payment directly from Mr*** There was not a “collection service” added to the account balance; his balance reflects the remaining fees due on the contract and applicable interest Sincerely, [redacted] Alliance Protection Systems, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards, [redacted] I never saw the details this company is claiming to have providedI was never offer a discount if paid at time of disconnectThe claims made by this company are not correct and I reject the explanationI have offered to pay the company directly and decline to pay a collections service
only the first payment was receivedI will not be accused of throwing something away I never received so the other two payments were not receivedAnd the staff member who signed us up said after we made the payment it would be out back into my account for the first three months not that I wold receive a check two months laterThat is making fraudulent statementsThis is ridiculousA company making statments and then want toplace blame on the customerA bank confirmation of receipt of a check is not confirmation of payment
I am not happy with this service at allIn fact I don't know who I am dealing withI did not want the system at all I was called and felt pressuredThe signs said Honeywell as well as literature I was given and a phone numberWhen I called because of a problem, the number was not correctThey had no record of my accountOnly when I pulled out my contract and got the number of metrotronicsI have had to call times days later in order to get to talk to someoneI expected 24/response timeIf an emergency, what do you do? I just do not trust this company and want to cancelI also discontinued my Landline Phone and my Cable because of financial problems
We are sorry that you are experiencing difficulties with your alarm system You are a valued customer and we appreciate your business Your account is active and has continued to be monitored Per our alarm contract and ***’s contract the monitoring is subject to the limitations of your telephone lines If you are concerned about your telephone lines going down from time to time and affecting your monitoring, you have the option to add a cellular communicator which will not be affected if you are having phone troubles We will assist in giving you a discounted rate for the additional services Your account is monitored by [redacted] ***’s [redacted] Monitoring Center and is the second largest monitoring center in the country and is very reputable I apologize for you receiving our voicemail, we however called you back within a couple of hours of receiving your voicemail and addressed your concerns Thank You, Alliance Management
To Whom it May Concern: As per the signed Alarm Monitoring Agreement, any early termination fees are due in full immediately from the customerWhen Mr [redacted] spoke with [redacted] on 8/1/and declined to make payment over the phone, she extended him a courtesy by mailing the final invoice and giving him days to pay these termination fees; she did not need to extend that courtesy However, Mr [redacted] was made aware of the balance due and was expecting an invoice in the mail Not only was an invoice mailed to the address on file, but a second one was sent as well to Mr***’s new address as discussed with Erin If Mr [redacted] had not received an invoice within about days of their conversation, it was his responsibility to folland to inquire as to the statusWith neither invoice being returned to our office, we would not know if the invoice was not received or if it was simply ignored; however, Mr [redacted] should have realized if the invoice he was expecting had not yet been received and called our office The collection agency has been hired to handle all issues on this account going forward, and we are unable to accept payment directly from Mr*** There was not a “collection service” added to the account balance; his balance reflects the remaining fees due on the contract and applicable interest Sincerely, [redacted] Alliance Protection Systems, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards, [redacted] I never saw the details this company is claiming to have providedI was never offer a discount if paid at time of disconnectThe claims made by this company are not correct and I reject the explanationI have offered to pay the company directly and decline to pay a collections service
Staff is never available to take or return phone calls Keep getting a run around when I'm trying to terminate my alarm service
only the first payment was receivedI will not be accused of throwing something away I never received so the other two payments were not receivedAnd the staff member who signed us up said after we made the payment it would be out back into my account for the first three months not that I wold receive a check two months laterThat is making fraudulent statementsThis is ridiculousA company making statments and then want toplace blame on the customerA bank confirmation of receipt of a check is not confirmation of payment