Dear Revdex.com:Thank you for notifying me regarding this complaint First of all, what was agreed upon, prior to the complainant and her husband bringing in their mother, was that she will stay for at least months and the agreed amount was $per monthThe complainant was the one changing the
agreed timeframe at the last minute The family was working with a senior referral agency and we have proof to show that at least months was the agreed timeframe that their mother will stay in the home Fyi, this rate is already extremely discounted for a private room in a senior care facility in the Rocklin area and for the level of care their mother needed When they arrived at the facility, I was then informed by the family that there is a change in their plans, that their mother will only stay for weeks as the doctor told them that she only needs (six) weeks of careThis is considered short-term stay and respite is charged daily not monthly As I was explaining this, the complainant's husband became irate, raising his voice, started moving in closer and closer to meThere were two residents in the area at that time as wellOne of our residents got afraid and asked to leave the area immediately The husband would not calm down This is why was called and Rocklin police responded to our aid After this, they did offer to pay a different amount but due to the behavior of the complainant's husband, we thought it was best for them to go to another facility to avoid any more conflict and we don't want any incidents such as this happening in our facility as we have frail residents We take pride on taking good care of our residents and having a good relationship with our residents' family members It is unfortunate that this happened but it would not have happened if we were told of the change before they brought their mother to the facility. Note: The facility name and address in this complaint is not correct.Sincerely, *** ***Administrator
Dear Revdex.com:Thank you for notifying me regarding this complaint First of all, what was agreed upon, prior to the complainant and her husband bringing in their mother, was that she will stay for at least months and the agreed amount was $per monthThe complainant was the one changing the
agreed timeframe at the last minute The family was working with a senior referral agency and we have proof to show that at least months was the agreed timeframe that their mother will stay in the home Fyi, this rate is already extremely discounted for a private room in a senior care facility in the Rocklin area and for the level of care their mother needed When they arrived at the facility, I was then informed by the family that there is a change in their plans, that their mother will only stay for weeks as the doctor told them that she only needs (six) weeks of careThis is considered short-term stay and respite is charged daily not monthly As I was explaining this, the complainant's husband became irate, raising his voice, started moving in closer and closer to meThere were two residents in the area at that time as wellOne of our residents got afraid and asked to leave the area immediately The husband would not calm down This is why was called and Rocklin police responded to our aid After this, they did offer to pay a different amount but due to the behavior of the complainant's husband, we thought it was best for them to go to another facility to avoid any more conflict and we don't want any incidents such as this happening in our facility as we have frail residents We take pride on taking good care of our residents and having a good relationship with our residents' family members It is unfortunate that this happened but it would not have happened if we were told of the change before they brought their mother to the facility. Note: The facility name and address in this complaint is not correct.Sincerely, *** ***Administrator