Sunshine Disposal & Recycling

Complaint: [redacted]
I am rejecting this response because:They as the company told me that they did not empty the dumpster be they though it was empty I told the boss man that I spoke with and he admitted to me that they assumed it was empty and did not empty it I told them that they can't bill me for service they don't provide and just driving by dose not constitute them to bill me for simply driving by when they are empting other customers containers and not empting mine they need to credit 147 to my account because they didn't provide the service and when they sent me that bill they had already sent it to collections so they could try to collect the higher amountSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Like I have said they did. Not provide service for months and just simply driving by dose not constitute service because there are other customers along that route and I had a long conversation with the one guy there and he told me out of his own mouth that they had not been empting my dumpster because they assumed it was empty became they didn't get out of the truck to check I put garbage in it but did not fill it up to test to see if the would empty it and they did not but still billed me for it they don't keep really good records I know because I have my calendar at home the week s they were to dump it and it was not dumped.Sincerely,[redacted]

There is no law in Washington State that residents must be monetarily compensated for items dropped off at a recycling center.Sunshine Disposal & Recycling does operate the recycling center location in Colville, WA under contract to Stevens County. We provide all labor and equipment; as...

well as paying all utilities and general operating costs of the facility. We schedule and pay for all transportation costs associated with shipping collected commodities to mills and smelters to be recycled into new products. In return we are paid for the commodities. This income is used to offset all of the expenses listed above.  Our contract does not mandate that the Colville location operate as a "Buyback" center. Sunshine Disposal & Recycling is operating fully in compliance with our contract with Stevens County.Use of the recycling system is not mandatory for residents, it is strictly voluntary.   At this time the income from recycled commodities in Stevens County is not enough to cover all expenses and pay residents who elect to use the facility for drop off.  Lastly, dropping off acceptable commodities at a recycling center like the one in Colville, is not a charitable donation- it would be more appropriate to state that residents who use the center are doing so "out of the goodness of their hearts".  Recycling is good for the environment and the community. Stevens County has contracted with Sunshine to operate a recycling center location so that residents who wish to may help reduce landfill volumes, conserve natural resources and lower costs of consumable goods through the use of recycled materials. Residents who choose to participate in the use of the recycling center do so because they want to support all of these goals.If Ms. [redacted] feels strongly that she should be compensated for her aluminum, we would advise her to contact some of the recycling centers in the Spokane metro area: Action Recycling, Pacific Steel & Recycling and Earthworks Recycling. One or more of these private recycling businesses may be paying for aluminum at this time.   Regardless of where Ms. [redacted] chooses to recycle, Sunshine Disposal & Recycling encourages her to continue to do so.Adrienne T[redacted]

We have no record of any such credit being due. There are no notes in the account showing manager approval of any credit being due to the customer. The only note for the container being empty upon our arrival at the customer's address was on May 21, 2009. No credit is given when we arrive at the customer's site for a second service in a calendar  month they have elected not to use the container. This matter is closed.
 
Adrienne T[redacted]
Director Special Projects

Our letter is attached. We consider this matter closed.
 
October 31,...

2016                                      ...⇄ RE: Complaint #[redacted]Dear Revdex.com,After thoroughly researching this account, we have determined that Mr. [redacted] is not entitled to any kind of refund, and because his prior debt was submitted to our collection agency and was never paid, we will not provide service to him as he is requesting.Mr. [redacted] started service in February of 2009. He signed up for Every Other Week Container service. He was placed on vacation hold in March 2009 because the roads and ground were too soft for us to provide service. Mr. [redacted] was advised in March 2009 that he needed to put down crushed rock in order for us to access his container because the ground was soft and there is no turnaround area for our truck. He was not billed for any service in March 2009, he was only assessed Late Fees on his unpaid February balance.Mr [redacted] called to restart his service in April 2009. Our Route Supervisor went to inspect the container location and found that we could not safely access it where it was sitting. Mr. [redacted] then elected to have a locking container placed on Harrison where our truck could service it. That change was completed in April 2009.On May 21, 2009 when our truck arrived to service the container (for the second time in this month) it was empty. However, our WUTC Tariff provides that if our truck is dispatched for service and travels to the customer’s location that they will be charged for the service. The rate is for the entire month.  Mr. [redacted] chose not to use his container during the second half of May, however that does not entitle him to any service credit, as our truck still reported to his address to provide services as scheduled.In June 2009 we contacted Mr. [redacted] regarding the fact that he had made no payment on his account since February when service began. Mr. [redacted] stated “He has no money until the 1st & the 3rd, he had other bills to pay. He will call back to Pay in Full.”On July 2, 2009 we left a message for Mr. [redacted] that he needed to send in a payment as promised. We also let him know that our Route Supervisor was coming out to re-assess the condition of his driveway to determine if the container could be moved back off of Harrison. Our Route Supervisor determined we could not do so as the driveway is not in suitable condition for the truck to travel on. Mr. [redacted] was very upset as he did not want to walk out to the location of the container.On July 3, 2009 we contact Mr. [redacted] again, to remind him of his prior promise to pay. He promised to “get a money order today & mail in, advise when we have it”. This was an untruth. Mr. [redacted] never sent any such payment.On July 13, 2009 the container was scheduled for removal, due to non-payment of the account. Mr. [redacted] was credited $6.09 for unused service once the container was removed.On August 3, 2009 Mr. [redacted] called and questioned all the months of service and his bill. We found no credit was due at that time. He stated that “he has no money”. He also asked that we bring a container and locate it next to the house. We informed him that we could not provide any service as his account remained unpaid. He was advised to set up payment arrangements to bring his account current.We were contacted by a woman in August 2009 wanting us to restart Mr. [redacted]’s account if he promised to make payments to our Collection Agency. She was informed that accounts in collection must be paid in full before we can restart service for the same customer at the same address.In October of 2009 a woman called and tried to set up service at this address. When our Customer Service Representative called back, Mr. [redacted] answered the phone, and when we asked if he still lived there, he hung up. A week later when we spoke to Mr. [redacted] we informed him that we could not restart service at this address while he was still living there, as his account was placed in collection. He again hung up on our Customer Service Representative.Between October 2009 and September 2016 we had no contact with Mr. [redacted]. He also did not pay the amount owing for services already provided and sent to collection in 2009. Mr. [redacted] came into our office on September 29, 2016 and tried to restart service.  His claim is that we did not provide any services and charged him anyway. Our representative informed him that the account went to collection seven years ago and that the debt must be settled with the collection agency before we can restart his service. He kept reiterating that we billed him when he never got service and that he will not pay the debt that was placed for collection. On September 30, we contacted Mr. [redacted] to let him know that he needs to contact our collection company directly to pay his debt before we can provide any service at his home. He has the phone number for the collection company. This was our last date of contact with Mr. [redacted].Mr. [redacted] has not paid for services rendered in 2009, therefore we will not provide him service at this time. He was not charged for March 2009 when his service was stopped for weather conditions. He received a partial credit for the end of July 2009 when the container was removed for non-payment. There is no record of any other dates that our driver did not arrive at his address on schedule to provide service. The $207.66 owing on his account must be paid in order for use to begin the set up process for service at his address.We consider this matter closed until such time as Mr. [redacted] pays his collection placed account in full.Sincerely,Adrienne T[redacted]Director Special Projects
 
 
[redacted]Attachment redacted by Revdex.com[redacted]

Review: After moving from my old address and closing out my account with Sunshine Disposal, they notified me that I had a credit on my account. However, Sunshine Disposal refuses to reimburse me the amount surplus on my account. The account has now been closed for almost three months.Desired Settlement: I would like the credit on my account reimbursed to me.

Business

Response:

Customer has been refunded. We apologize for the administrative error.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9566919, and find that this resolution is satisfactory to me.

Regards,

Review: For at least 3 months Sunshine Disposal has picked up the garbage in Medical Lake, Wa. Each month Sunshine Disposal has charged me for two garbage cans even though I only have a single (1) can. Since the city of Medical Lake collects for Sunshine Disposal I inquired about the illegal collections, to which the person replied I needed to contact Sunshine. I sent Sunshine a detailed email, with no reply. I believe they are collecting for two cans as my neighbor puts his can on the walkway maybe 10 to 15 feet from me. Consequently Sunshine may be illegally collecting for three cans when in reality there are only two.Desired Settlement: Stop Sunshine from collecting through the city of Medical Lake and refund to me, not credit my account the overcharges since July 2014. SEpt the overcharge was $6.80, October the overcharge is $30.81 and already November Sunshine is charging me for three additi9onal cans. This has to stop.

Business

Response:

Mr. [redacted], Standard can service is 1 32 gallon can. Your can is 45 gallons, which is oversized, and is the reason you have been incurring extra charges. Let me know if we can be of further assistance.

Review: I am getting charged for extra trash at my address. I have two trash cans and maybe once a month I have 2 or 3 extra trash bags. According to Sunshine Disposal one extra bag is considered a can. I only have 2 cans and Im able to put 3 bags in one can. I talked with [redacted], an employee with Sunshine disposal, and she stated that the garbage person from 1996, when I moved to Davenport, Ive had no extra charges, and the size of our can was the one we used from 1996 to 2012 & now everone had to their address on them....Desired Settlement: Don't charge my utility bill something I didn't get service for.

Business

Response:

Our company serves the City of Davenport under a solid waste contract. As such, the rates contained within the contract provide for an additional charge when a customer puts out more than their subscribed level of service. This charge is to cover the cost of extra work and additional disposal fees incurred. The extra charge is per one can equivalent which is 32 gallons. The contract does not address extras per bag. While we are sympathetic to the customers complaint, it is normal and customary, in the Solid Waste Industry, to charge for extra garbage by each additional can. Bags come is many sizes from 10 to 45 gallons and they are not labeled with the specific size. As a result, it is difficult to charge by each bag or specific bag size. For more accuracy, customers typically accumulate multiple bags to put in an extra can that is set out on collection day. We will work directly with the City to avoid any confusion, with regards to extra bags, in the future.

Warm Regards,

Sunshine Disposal & Recycling

Sunshine Disposal will miss weeks at a time, not credit the bill when they miss a week, and then the next time they come to pick up the trash, they will charge you an overfilled can charge, and they won't take the overfilled can charge off either. And then to top it off, they'll send you a picture of your overfilled can, and tell you that they did in fact pick up the trash the last week.
Worst company I've dealt with that I can remember.

Review: 2 times, since I moved to this address in March, Sunshine Disposal has failed to pick up my dumpster. They then charge an additional fee for the additional garbage that is overflowing in the dumpster due to their failure to pick it up on the scheduled day. I have contacted them both times and they claim this is their procedure and if I don't want to pay the extra fees, I must remove my garbage from their dumpster so that the lid closes and hold the garbage until it is dumped and then put it into the dumpster. This attacks wildlife such as bears!!!!Desired Settlement: Stop charging for extra garbage when it is their error not mine. I should not be punished for their error. This is totally unacceptable.

Business

Response:

[redacted],

To follow up on this submission, we went ahead and collected the garbage without charging any extra fees.

Please let me know if you need any further information.

Thanks,

Sunshine Disposal & Recycling

Chief Financial Officer

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: This is a motel that has a dumpster that is rented from sunshine disposal. I have had continual problems with our dump truck driver not emptying the dumpster all the way. Many times I have had to use my truck to take the excess garbage to the dump at my expense. This driver in addition to not emptying the dumpster all the way also strews garbage all over my property leaving me to pick it up at my expense. More than once have I called to their offices to resolve this problem only to be met with opposition and obstinance. I also was levied a surcharge for supposedly having to much garbage. Because this company has a monopoly on this sector I have no choice but to comply. I would like to see this company employ some customer service professionals with experience and offer solutions as opposed to levies.Desired Settlement: Stop charging extra fees for the drivers inability to do his job properly.

Business

Response:

This customer does have a 2 yd container. The container must be WATER LEVEL FULL at the time of service. Any and all garbage sticking up out of the lid or hanging out of the container is charged as extra under our WUTC permit and rate structure. Return trips for extra garbage are also charged as per our WUTC rates. On the date in question the dumpster was overloaded at the time that our driver arrived. The extra garbage was noted in our route book as per protocol. The housekeeper watched our driver dump the container and began to refill the dumpster before our driver even left the customer's property.