Sign in

Sunshine Floor Supplies Inc

Sharing is caring! Have something to share about Sunshine Floor Supplies Inc? Use RevDex to write a review
Reviews Sunshine Floor Supplies Inc

Sunshine Floor Supplies Inc Reviews (2)

Per our conversation this is what happened. [redacted] stopped by our store on 09/2015 and was interested in engineered hardwood floors for one of his ren**l properties. I explained to him about engineered hardwood floors vs solid ¾” and laminated. He decided to go with engineered floors and left...

with a sample I handed to him. He came back in 12/23/15 to order the engineered floor that at that time we had in stock, Baltic engineered hardwood floors. The sample that was shown to [redacted] 4 months prior to his purchase was just to show a comparison to other floors. He asked me to match the price I gave him 4 months prior and I did, we didn’t **lk about what brand , what we discussed was about the color he wants (red oak). We delivered the engineered hardwood floor on 12/28/2015. After we did the delivery to [redacted] he did realize the engineered hardwood floor was different then the sample I showed him. He did stop by the store and explain to our manager Robert about the issue. Robert explained to him I was the one who placed the order and I will be the one to resolve this matter. I was out of the country for few days, when I got back 1/10/2016 I called [redacted] and asked him to stop by and discuss the issue, he did and we went over the problem finding out on the delivery there was 2 wrong boxes delivered . At that time he said he wanted to return the engineered product not because the mis**ken delivery of 2 boxes but  because Robert the manager was a (expletives).He asked Robert for a refund on product  Robert explained to [redacted] that he would have to wait for my return and that he was not authorized to do that. When I spoke with [redacted] I told him no problem and the next day we will stop by and pick up our product and refund his money. And that’s what happened, the next day we picked up the product and same day we refund the full amount. He paid credit card we refunded credit card. I would really like to see Revdex.com  **ke this seriously and we can have a three way conversation over the phone not  a letter from me righting to him. I do **ke my business very serious and when problems like this occur I like to resolve them ASAP.  Razvan [redacted] (R.[redacted]CEOSunshine Floor Supplies Inc.

Review: On 12/23/15 I entered the business in question and spoke the with owner about a particular product. The owner presented me a floor sample that I liked and purchased. The product was delivered on 12/28/15. On 1/2/16 my floor contractor started to install product when they noticed the boxes were not consistently the same and that the floor boxes were different. I was notified of the issue and call the store to inquire about the mix up but the store had closed. When I arrived at my home I realized that not only were the boxes different but that the product was totally different to that Sample that the owner had sold me. On Monday 1/4/16 I went back to the store and was referred to the store manage "Bob". I explained the situation and mentioned that I needed the product to finish construction in my home. Bob mentioned that he didn't know anything about my situation even after I showed the receipt of purchase and delivery charges. I was told that the owner was out of the country and nothing could be done without the owner. Today is the 1/11/16 and no resolution has been achieved. They refuse to pick up the materials they mistakenly delivered and refuse to reimburse me.Desired Settlement: I am requesting a full reimbursement of the money.

Business

Response:

Per our conversation this is what happened. [redacted] stopped by our store on 09/2015 and was interested in engineered hardwood floors for one of his ren**l properties. I explained to him about engineered hardwood floors vs solid ¾” and laminated. He decided to go with engineered floors and left with a sample I handed to him. He came back in 12/23/15 to order the engineered floor that at that time we had in stock, Baltic engineered hardwood floors. The sample that was shown to [redacted] 4 months prior to his purchase was just to show a comparison to other floors. He asked me to match the price I gave him 4 months prior and I did, we didn’t **lk about what brand , what we discussed was about the color he wants (red oak). We delivered the engineered hardwood floor on 12/28/2015. After we did the delivery to [redacted] he did realize the engineered hardwood floor was different then the sample I showed him. He did stop by the store and explain to our manager Robert about the issue. Robert explained to him I was the one who placed the order and I will be the one to resolve this matter. I was out of the country for few days, when I got back 1/10/2016 I called [redacted] and asked him to stop by and discuss the issue, he did and we went over the problem finding out on the delivery there was 2 wrong boxes delivered . At that time he said he wanted to return the engineered product not because the mis**ken delivery of 2 boxes but because Robert the manager was a (expletives).He asked Robert for a refund on product Robert explained to [redacted] that he would have to wait for my return and that he was not authorized to do that. When I spoke with [redacted] I told him no problem and the next day we will stop by and pick up our product and refund his money. And that’s what happened, the next day we picked up the product and same day we refund the full amount. He paid credit card we refunded credit card. I would really like to see Revdex.com **ke this seriously and we can have a three way conversation over the phone not a letter from me righting to him. I do **ke my business very serious and when problems like this occur I like to resolve them ASAP. Razvan [redacted] (R.[redacted]CEOSunshine Floor Supplies Inc.

Check fields!

Write a review of Sunshine Floor Supplies Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Sunshine Floor Supplies Inc Rating

Overall satisfaction rating

Description: Hardwood Floor Contractors, Hardwood Floor Maintenance, Floor Materials - Retail, Floors - Hardwood, Contractors - Flooring, Floor Laying, Refinishing & Resurfacing, Floor Removal, Floor Removal, Resurfacing and Refinishing, Floor Refinishing, Floor Resurfacing, Flooring Contractors (NAICS: 238330)

Address: 1957 Main St, Bridgeport, Connecticut, United States, 06604-2719

Phone:

Show more...

Web:

This website was reported to be associated with Sunshine Floor Supplies Inc.



Add contact information for Sunshine Floor Supplies Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated