Sunshine Pressure Washing and Windows, LLC

My family just purchased a home in the Durham area in SpringUnfortunately the first time we needed to put the A/C on, it was not able to cool our home downMy Husband contacted another Heating & Cooling company & they arrived 3+ days laterWe were informed that all we needed was a new condensate panWe waited two more days before they came back with the new partThree days later the temperature raised above degrees & we had no A/CAfter contacting the previous company, we were told that It would be 5-days before a technician could come out We contacted Piedmont Metro & from that first contact we were not treated as just a number but a family in needEven the person who answered the phone actually asked questions & gave us some tips to try & troubleshoot our unitThey had a technician at our home in less than hoursThe technician was very honest & gave us options for our aging unit that wasn't maintained properly prior to our purchase of our homeAs well as being reasonably pricedWhen the technician left our home that first dayWe had A/C & a game plan for the future which included in replacing our unitHe took the time to explain everything he saw & photos so we were completely informed to make the best decision for our familyLast week we had our Winter check & as a Mother I was so surprised when [redacted] (the technician) asked me if we had working Carbon Monoxide Detectors on each floorI have never been asked that before by any Heating & Cooling Company that I've dealt with in my previous homes & businessesThe entire team from our first call to the technicians that were in our home have always been professional & understanding while giving their time to answer all our questions I will & have recommended Piedmont Metro to anyone who has any issues with their own Heating & Cooling Systems!!

I rarely write a bad review But this time I am compelledIf there were such a thing as minus stars, I would rank Piedmont Metro on that side of ZERO It has been weeks (not 1, not but 3) since I first contacted them about a cooling issue I was having Of course an answering machine picked up and proceeded to tell me how important my call was and someone would get back with me......bull After week and several other messages left, I finally got a person, who said that someone would call and let me know when I could expect service At the end of the second week and several messages left, I finally got a call back to say I was "on the schedule" and they would call me ahead of time so someone could meet the technician at my house So passes the third week.......Finally today, the technician called to ask if I could be at the house between 10:and 11: "Of course." I replied, visions of sleeping in a cool bedroom dancing in my head I arrived at the house at 10: !0:came

I've had a home warranty company for three years andthis summer is the first time I've had to use it.I live in Raleigh, NC and the average summer temp is degrees with high humidity and this summer is typical.When my A/C started failing my warranty company toldme to use Piedmont MetroI am glad I did!This is a family owned and operated company withexperienced technicians.My warranty company had me jumping through so many hoopsand gave me a lot of grief, the only good thing they did for mein this saga was introduce me to Piedmont Metro.They were and are experienced and compassionate, theycared about me and my deteriorating situation ofno air in my degree houseMy saga without air went on for days while the warranty shipped two wrong sized coils that didn't fit my unit even though they were given the correct sizes.Piedmont went above and beyond by getting me a coil to fit my unit and telling me that they would settle with my warranty companyThey knew that I was caught in the middle, in a degree house for more than two weeks with temps outdoors in the mid 90's.I will use them for my HVAC and furnace from now on because they responded, they are experienced and actually had compassion for my situationGood customer service with thepeople in the office and the experienced techs in the field!I highly recommend them

I rarely write a bad review. But this time I am compelled. If there were such a thing as minus stars, I would rank Piedmont Metro on that side of ZERO. It has been 3 weeks (not 1, not 2 but 3) since I first contacted them about a cooling issue I was having. Of course an answering machine picked up and proceeded to tell me how important my call was and someone would get back with me......bull. After 1 week and several other messages left, I finally got a person, who said that someone would call and let me know when I could expect service. At the end of the second week and several messages left, I finally got a call back to say I was "on the schedule" and they would call me ahead of time so someone could meet the technician at my house. So passes the third week.......Finally today, the technician called to ask if I could be at the house between 10:30 and 11:00. "Of course." I replied, visions of sleeping in a cool bedroom dancing in my head. I arrived at the house at 10:20. !0:30 came

The Piedmont technicians were friendly and very knowledgeable about the problem with our AC unit. They worked with the warranty company to get our AC unit replaced. Customer Service contacted the warranty company on our behalf and filed all the necessary documents to get our work request resolved. They continued to provide me with status updates on the progress of my work order with the warranty company. Great company to partner with for your AC problems!

My family just purchased a home in the Durham area in Spring. Unfortunately the first time we needed to put the A/C on, it was not able to cool our home down. My Husband contacted another Heating & Cooling company & they arrived 3+ days later. We were informed that all we needed was a new condensate pan. We waited two more days before they came back with the new part. Three days later the temperature raised above 90 degrees & we had no A/C. After contacting the previous company, we were told that It would be 5-7 days before a technician could come out...
We contacted Piedmont Metro & from that first contact we were not treated as just a number but a family in need. Even the person who answered the phone actually asked questions & gave us some tips to try & troubleshoot our unit. They had a technician at our home in less than 24 hours. The technician was very honest & gave us options for our aging unit that wasn't maintained properly prior to our purchase of our home. As well as being reasonably priced. When the technician left our home that first day... We had A/C & a game plan for the future which included in replacing our unit. He took the time to explain everything he saw & photos so we were completely informed to make the best decision for our family. Last week we had our Winter check & as a Mother I was so surprised when [redacted] (the technician) asked me if we had working Carbon Monoxide Detectors on each floor. I have never been asked that before by any Heating & Cooling Company that I've dealt with in my previous homes & businesses. The entire team from our first call to the technicians that were in our home have always been professional & understanding while giving their time to answer all our questions. I will & have recommended Piedmont Metro to anyone who has any issues with their own Heating & Cooling Systems!!