Sunshine State Garage

I've and my insurance company continued to try to call and settle what I owe, which I was never notified about in the first place and they have no one to answer the phones and the one time we got to talk to anyone they were very rude. They said something about someone being on medical leave but I do not think they are very professional by not having someone else who can deal with this matter. I need to have it paid to get my tag renewed but I can't because of them and I am now missing out on work because I cannot drive because they have no one else who can help.