We apologize for any inconvenience caused by the backordered item the customer orderedWhen the customer called on the 15th to inquire about their order, the parts department did research and found out the item had been backorderedThe customer was called on the 16th to let them know that
the piece was backordered and that we could refund their payment or call them when the piece came inThe customer requested a refund and came into the store on June 17th and received the refundWhen the part finally arrived on June we called the customer to let them know that if they still wanted the part they could come and purchase itAs for the military discount, it is a new program that we just implemented on new equipment When the Parts Manager was questioned about the discount he verified with our Support Office that it did not include parts
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Manager called me at least twice and informed that back ordered part had arrived and could be picked up if I wish to do so Money was refunded in a timely manner
Respectfully,
*** ***
We apologize for any inconvenience caused by the backordered item the customer orderedWhen the customer called on the 15th to inquire about their order, the parts department did research and found out the item had been backorderedThe customer was called on the 16th to let them know that
the piece was backordered and that we could refund their payment or call them when the piece came inThe customer requested a refund and came into the store on June 17th and received the refundWhen the part finally arrived on June we called the customer to let them know that if they still wanted the part they could come and purchase itAs for the military discount, it is a new program that we just implemented on new equipment When the Parts Manager was questioned about the discount he verified with our Support Office that it did not include parts
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Manager called me at least twice and informed that back ordered part had arrived and could be picked up if I wish to do so Money was refunded in a timely manner
Respectfully,
*** ***
[redacted] really knows his stuff. Good price, good service. Just great.