This was truly a very simple gut and replace kitchen remodel that took months of sheer hell to completeThe house is only years old What started in May of ended just in the knick-of-time for The Thanksgiving holiday – monthsThere were Multiple mistakes in measuring:
• The opening for the Microwave was too big and had to be “jury-rigged” to make the microwave and trim kit fit properly• One entire wall of cabinets was off by inches and the cabinets had to be re-done causing us to reconfigure the cabinet design• When the new wall of cabinets were delivered, an entire area was not measured properly (again) at the ceiling and had to be jury-rigged with additional wood pieces to make the cabinet fit (the paint and stain colors differ from the rest of the cabinets) It wasn’t tall enough, and created a huge gap at the ceiling and beam• The cabinet next to the sink was not measured properly to accommodate the main support beam for the house• The vent-a-hood was not according to the specs as sent by Friedman’s Appliances causing me to return the vent-a-hood for a smaller hood• The refrigerator cabinet was not measured properly top-to-bottom and it would not accommodate the refrigeratorThe correction was to remove inches off the top causing the cabinet doors above to be directly on top of the refrigerator doors Then we find out that All Custom Woodworks took the wheels off the refrigerator without telling us to aid in making it fit• The refrigerator cabinet was also not in spec from side to side You could not completely open the right refrigerator door ACW was in possession of the refrigerator specs long before the cabinets were constructedThis was a comedy of errors We endured multiple delays, fabrication issues, last minute changes in the design, multiple mistakes, no respect for our time by never being told in advance when the workers were showing up, multiple charges for items that were already included in the contract, and argumentative phone calls from *** *** will argue anything I get threatening e-mails for payments that we don’t owe The lack of customer service at ACW is stunning *** has never been to our home during the entire month process He was here to sign the contracts and has never returned to see the finished kitchen I have a screw sticking out of the front of the cabinet that ACW will not fix and are now telling us it is our faultWe needed to take ACW to court to recover our money for multiple charges on items The judge ruled in our favorThis should have been a simple remodel Instead it took months and a lot of unneeded pain Based upon my experience with ACW, I could never in good conscience ever recommend All Custom Woodworks to anyone Save yourself a lot of headaches and find someone else
This was truly a very simple gut and replace kitchen remodel that took months of sheer hell to completeThe house is only years old What started in May of ended just in the knick-of-time for The Thanksgiving holiday – monthsThere were Multiple mistakes in measuring:
• The opening for the Microwave was too big and had to be “jury-rigged” to make the microwave and trim kit fit properly• One entire wall of cabinets was off by inches and the cabinets had to be re-done causing us to reconfigure the cabinet design• When the new wall of cabinets were delivered, an entire area was not measured properly (again) at the ceiling and had to be jury-rigged with additional wood pieces to make the cabinet fit (the paint and stain colors differ from the rest of the cabinets) It wasn’t tall enough, and created a huge gap at the ceiling and beam• The cabinet next to the sink was not measured properly to accommodate the main support beam for the house• The vent-a-hood was not according to the specs as sent by Friedman’s Appliances causing me to return the vent-a-hood for a smaller hood• The refrigerator cabinet was not measured properly top-to-bottom and it would not accommodate the refrigeratorThe correction was to remove inches off the top causing the cabinet doors above to be directly on top of the refrigerator doors Then we find out that All Custom Woodworks took the wheels off the refrigerator without telling us to aid in making it fit• The refrigerator cabinet was also not in spec from side to side You could not completely open the right refrigerator door ACW was in possession of the refrigerator specs long before the cabinets were constructedThis was a comedy of errors We endured multiple delays, fabrication issues, last minute changes in the design, multiple mistakes, no respect for our time by never being told in advance when the workers were showing up, multiple charges for items that were already included in the contract, and argumentative phone calls from *** *** will argue anything I get threatening e-mails for payments that we don’t owe The lack of customer service at ACW is stunning *** has never been to our home during the entire month process He was here to sign the contracts and has never returned to see the finished kitchen I have a screw sticking out of the front of the cabinet that ACW will not fix and are now telling us it is our faultWe needed to take ACW to court to recover our money for multiple charges on items The judge ruled in our favorThis should have been a simple remodel Instead it took months and a lot of unneeded pain Based upon my experience with ACW, I could never in good conscience ever recommend All Custom Woodworks to anyone Save yourself a lot of headaches and find someone else