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Suntel

1322 4500 Kingsway, Burnaby, British Columbia, Canada, V5H 2A9

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Suntel Reviews (%countItem)

4 years with Suntelbb, feel sad, Good product, occasion hick-up, but they should price it higher up. In order to survive. They were under valued. Hope the management do better next time!

The customer service hotline never worked so I signed up through e-mail. They took my payment information over the phone and said the technician will contact me on or before the installation day. But this never happened. On the installation day I called multiple times and sent e-mails but never got a response. I depend on the internet to do my work so I need to make a switch to a different vendor immediately. I requested for a refund but again never got a response. I'm not sure how this can be resolved because they're like a phantom and never responded.

We joined Suntel in January 2020 for internet services, TV cable and landline services. Upon joining, Suntel requested my father to make a one-time, upfront payment of $2,115 for a 2 year contract. This was done over the phone, using my father's credit card. In May 2020 our internet connection, TV cable and landline was disconnected for 3 full days. A technician was requested and he came to replace the modem. A week later, we received an invoice bill from *** telecommunications and a request for return of equipment (modem). We have NEVER used *** services. We have NEVER created an account with ***. Prior to joining Suntel, we had only used *** telecommunications. Upon further inquiry, we have discovered that someone created a *** account using my father's identity and personal information, WITHOUT HIS CONSENT OR KNOWLEDGE. We have reasons to believe that someone who works at Suntel has created an account with ***, using my father's identity, to receive their services, and have not been making payments to *** since January 2020. As of now, the balance on the *** account is $515.52 and has been sent to the collections agency. We were unaware of the account and charges under my father's name until the invoices were sent to us by mail in May. Previous invoices were being sent to a fake email account that we have never seen nor used (***). We have reached out to Suntel MULTIPLE times throughout the weeks, in person and through phone call, but their customer service reps are unreachable. We have reached out to *** multiple times attempting to dispute the invoices. However this has proven to be a lengthy process and we are continually being redirected from department to department. This is unacceptable and unfair. We hope that you'll be able to help us solve our problem.

Cancelled service and returned equipment on the same day on Apr 26 2020. On Apr 16, I was already charged on my credit card for the service in the month of May. Indicated on the official cancellation form that: 1) acknowledged service cancellation, 2) equipment received, 3) refund of excess payments and equipment deposit completed within 4-6 weeks.

Suntel continued to charge my credit card for month of June service on Apr 27. Obviously, Suntel's internal accounting has some serious problems, and I sent an email to clarify. I did not receive an answer and called Apr 28, after numerous attempts finally was answered by a live agent. The live agent reversed the credit card charge, but told me that the other amounts I am owed would be settled by Suntel accounting separately, and I have to wait the 6 weeks.

Nothing happened in after week 6, and phone lines cannot get through to a live agent. Emails sent to Suntel are unanswered.

Thank you.

I got a strange charge from them this June 1st for $1343.76 on my credit card without any reason. I called their customer service and I was told that could be a mistake made by their accountants. I am still waiting to be refunded and it has been very difficult to get connect with them since their customer line as advertised ( ***) has always been busy and their auto voice told me to leave my number and name and they would call me back. However that never happened. I feel really bad about this company and their business ethic.

1. My contract was expired on April 24th, SUNTEL forced me to continue internet and home phone service and I had to make decision whether to pay for unseasonable Equipment boxes deposit C$150 within 2 days April 22nd and 23rd, otherwise, they would cancel my home phone number, it was not fair for me to pay this money because I already paid $100 deposit Equipment boxes when I first join their service, they did not deliver new boxes, why they charge them again? .
2. I want to terminate my service and return Equipment boxes to Suntel to get my deposit $250 back but there is NO WAY to locate them, all their service centres were closed, Hotline off, Email NO answer. I know what what to do now. I feel like I have been deceived by SUNTEL.
3. During my 1 year comtract, I suffered from 5 times NO internet, NO Wi-Fi and NO home phone service for at least over one week each time, last time was over 14 days, I kept calling their Customer Service, nobody ever answered my calls, TV box was not connected well, always lost signals.
4. I signed SUNTEL contract stated I can call Overseas with no extra charges, but during that year I was able to make 4 successful calls and they were cut off suddenly after 1 to 2 minutes, so SUNTEL made false statement on their contract,
I hope this post will alert other SUNTEL users be careful with this company, I am not sure if I can get my deposit back.

My *** chose Suntel Networks Inc to provide internet service for more than a year, Suntel overcharge the internet service several times in the past, they fixed it after my ***'s complaint. The internet service was interrupted by *** starting at 14APR2020 without prior notice. As my *** is out of town, I asked my *** to file complaint without any response from Suntel. *** allow me to extend one more day. The internet service was interrupted by *** again on 15APR2020. Since there is no response from Suntel and I need internet service for my work, I switched to other internet service provider and notify Suntel.
As I had signed pre-authorized payment agreement with the credit card used to pay Suntel internet service charge, there is a billing on 16APR2020 for the internet service charge which was nerver delivered as it was interrupted by ***. Then, there is another billing on 27APR2020 by Suntel again. I had to cancel my credit card to avoid the *** charges by Suntel.

on Monday 24th Mar, 2020 I phoned Suntel saying my mom is moving to a newly built senior housing and need home phone, television and internet services. They said the services will be $59.99 per month for a two-year contract, but need to be paid upfront which comes to $1439.76 plus taxes ( = $1612.56) and immediately asked for my credit card number. I didn't expect this but gave them anyway. The next day, I went to get the keys for the apartment, but was told by the manager that due to the pandemic, nobody is allowed to enter the building, including the movers, or the installation technicians, and besides, they use fibre optics which is different from what Suntel is offering (they use ***). So, the move in date has to be postponed. I scrambled back to her senior housing where she is staying, telling them she can't move now, begging them to let her stay until the pandemic is over. Luckily, the manager said she can stay, because the person supposed to move in to her existing unit has cancelled her moving date too due to this situation. So I phoned Suntel the next day explaining the situation, telling them she can't move now, plus they are using different equipment there, I have no choice but to cancel the services. They are obviously very reluctant, making suggestion like maybe postponing the services (replied no due to the different equipment) or maybe I need their services (replied no as well). I told them not to charge my credit card, and cancel the service. But on Thursday, I found out they DID charge my credit card! I phoned them again (on hold for half an hour, normally phone was answered quickly due to a small company), but was not able to talk to anybody. Finally, I left message, but no phone back!

I have subscribed and paid for a full year of bundle service with Suntel. This bundle includes a full year of Home security, home phone, home internet, and cable TV. My home security was having an issue and the trouble light was turned on. I have contacted Suntel for tech support and no one was able to answer my call. I have also arrived at the store and the sales also tried to place a call for me with no success. I have waited over a week and finally decided to call the alarm company. They then told me Suntel has been owing them and as a result, my home security was being disconnected. I had no choice but to pay the alarm company again to have my home security activate. I have tried to call on a daily bases and have emailed them with no response. This should consider ***.

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Address: 1322 4500 Kingsway, Burnaby, British Columbia, Canada, V5H 2A9

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