Suntrup Ford Kirkwood

She knowingly bought the vehicle as a front wheel driveThe entire transaction took over hour to complete because she kept calling and talking to peopleShe spoke to someone who told her it was a good deal so she agreed to itAs far as the window sticker, it was in her glove compartment at the time of purchase

Purchase date-11/19/Honda Accord No warrantyBurns oil- no visible leaksI talked to manager and told him that his salesman had assured me of no oil usageHe said he would do nothing Even though car was misrepresented

Initial Business Response / [redacted] (1000, 11, 2015/07/27) */ The consumer purchased the vehicle as is, with no warrantyWe have his signature on a document indicating he was aware he was purchasing the vehicle with no warranty He did call us about the issue and we did attempt to fix for no charge He was still unhappy with our attempt Again it was purchased with no warranty

Complaint: [redacted] I am rejecting this response because: First of all they said 6-weeks to be delivered to me that is why I sold my other work truck in Feburary and I didn't recevie my new truck until April So I was down to one work truck and lost about $5,in business because I trusted them on the delivery date When I called them around the week part of the delivery date they said who would tell you to weeks and I said you did I would never sold my other turck if I knew it would be delivery in april of I order in Dec or They treated me like a kid I put down $20,on this truck and have been saving for years Just sad how the guy who I bought it off wasnt even their when I picked up the truck he had to take a vacation day lol They never offered a free bed liner I paid $for that and the warenty thing I never decline that My dad and I have dealt with dealships and bought cars over our time and I can say this was the worst time I have every dealt with And to top it off they didnt even sign the title and I have to come back from the DNV and have them sigh the title so I could get plates So sad that they can't even say sorry for messing up or anyting to make it right with me I have already told all my customer to not shop at this place at all I hope they make this wrong and make it right for me Just to many lies Thanks [redacted] ***

Mr [redacted] purchased a Ford Fusion on October 28, In September of we received notice from Ford Credit that the registered owner's name with the state of Missouri did not match the owner listed on the contract It was discovered that the vehicle was contracted in the name of [redacted] but was titled as [redacted] Trust DTD We were required to correct the title to list the owner's name exactly as it is shown on his credit application and vehicle contract per Ford Credit's requirements.A new title application was sent to Mr [redacted] , which he signed and returned so that we were able to apply for a corrected title in his name only Customer is upset because he wants the vehicle titled in the Trust's name This is impossible while the vehicle is under this contract as was explained to Mr [redacted]

Initial Business Response / [redacted] (1000, 13, 2015/06/23) */ On April 6, we received a letter from Ms [redacted] 's attorney, Mr [redacted] The letter indicated we needed to release this title to Ms [redacted] or face a possible lawsuitOn April 10, we sent a letter with the title to Mr [redacted] Mr [redacted] has the titleMs [redacted] needs to contact Mr [redacted] ***, GM

The company has not done anything for me. There were three dealerships with the "true price" on this truck and they were the lowest. They did not have the truck in stock. They told me to go home and order the truck and bring them the order details. The truck was coming from
the manufacturer.They told me it would be eight weeks for delivery. I ordered n 12-14-and did not receive until 04-04-16. I am in the lawn care business and was using this truck for my business. I lost about $in business as I could not service my customers. I told them this and that my business picks up in March, they assured me I would have the truck in eight weeks.They offered a free spray to bedliner for a $value. I asked to have this done to my truck. They said it only applies to 150's. The ad said All trucksI called ** *** who said they are offering this on all trucks.They were also offering an extended warranty which I asked for and again was told this does not apply to the truck I purchased.They never return my phone calls. The salesperson who sold me the truck was not even there when the truck was delivered to me. I would like some sort of credit, such as oil change, tires or free spray to bedliner

We did special order the truck and told the consumer delivery would be to weeks. It arrived in weeks, the alloted time. During the time of delivery he received a mailer that was an offer only on F150's, not super duty's. We did offer him a bedliner from the manufacturer and he declined. We then offered him a yr maintenance package and he declined this also. We have done everything we can do for this consumer

Initial Business Response /* (1000, 11, 2015/11/09) */
***,
I am very sorry you are having problems with your Ford EdgeWhen you purchased the vehicle you were indeed told that the remainder of the factory powertrain warranty would be applicableFord's year or 60k powertrain
warranty from the original in service date, covers the main components of the vehicleFor example, that warranty would cover the engine, transmission etc...Our dealer warranty is coverage for days or 3k with a dollar dedictible for peace of mindUnfortunately, a power moonroof would not be covered in this instanceWere you offered the option to purchase an extended service contract, that would have given you bumper to bumper coverage? I would be more than happy to offer the repairs at dealer cost, meaning we would not mark up the parts and labor if that would help you out
Regards,
*** ***
General Manager
Suntrup Ford Kirkwood

Initial Business Response /* (1000, 13, 2015/06/23) */
On April 6, 2015 we received a letter from Ms. [redacted]'s attorney, Mr. [redacted] The letter indicated we needed to release this title to Ms. [redacted] or face a possible lawsuit. On April 10, 2015 we sent a letter with the title to Mr. [redacted]...

Mr. [redacted] has the title. Ms. [redacted] needs to contact Mr. [redacted]
[redacted], GM

Initial Business Response /* (1000, 11, 2015/07/27) */
The consumer purchased the vehicle as is, with no warranty. We have his signature on a document indicating he was aware he was purchasing the vehicle with no warranty.
He did call us about the issue and we did attempt to fix for no...

charge.
He was still unhappy with our attempt.
Again it was purchased with no warranty.

As far as a resolution from Suntrup, I don't really expect much from them. We have gone back and forth about this vehicle, returned for repairs a few times, and no resolution. I guess at the very least I want them to know they have been reported to the Revdex.com. That we paid them $7,000 for a car that...

doesn't even start all of the time, makes me furious.

We have left messages and had not received a response. When we received the Revdex.com complaint I called and the customer said they were not satisfied with the vehicle purchased September 2015 and it was traded in 6 months later for another car.

Every pre-owned vehicle we take in is...

check ed by our certified mechanics At the time of purchase each vehicle comes with a 3 month or 3000 mile warranty. Car was not misrepresented. At the dealership level we cannot control what the vehicles oil intake is. Upon mechanics reveiw, it was noted there is no abnormal oil consumption.

She knowingly bought the vehicle as a front wheel drive. The entire transaction took over 5 hour to complete because she kept calling and talking to people. She spoke to someone who told her it was a good deal so she agreed to it. As far as the window sticker, it was in her glove compartment at the...

time of purchase.

Purchase date-11/19/162008 Honda Accord No warrantyBurns oil- no visible leaksI talked to manager and told him that his salesman had assured me of no oil usage. He said he would do nothing . Even though car was misrepresented

Mr. [redacted] purchased a 2017 Ford Fusion on October 28, 2016.  In September of 2017 we received notice from Ford Credit that the registered owner's name with the state of Missouri did not match the owner listed on the contract.  It was discovered that the vehicle was contracted in the...

name of [redacted] but was titled as [redacted] Trust DTD.  We were required to correct the title to list the owner's name exactly as it is shown on his credit application and vehicle contract per Ford Credit's requirements.A new title application was sent to Mr. [redacted], which he signed and returned so that we were able to apply for a corrected title in his name only.  Customer is upset because he wants the vehicle titled in the Trust's name.  This is impossible while the vehicle is under this contract as was explained to Mr. [redacted].

I would like them to repair.

Complaint: [redacted]
I am rejecting this response because:
First of all they said 6-8 weeks to be delivered to me that is why I sold my other work truck in Feburary and I didn't recevie my new truck until April.  So I was down to one work truck and lost about $5,000 in business because I trusted them on the delivery date.  When I called them around the 8 week part of the delivery date they said who would tell you 6 to 8 weeks and I said you did.  I would never sold my other turck if I knew it would be delivery in april of 2016.  I order in Dec or 2015.  They treated me like a kid.  I put down $20,000 on this truck and have been saving for 3 years.  Just sad how the guy who I bought it off wasnt even their when I picked up the truck he had to take a vacation day lol.  They never offered a free bed liner I paid $500.00 for that and the warenty thing I never decline that.  My dad and I have dealt with dealships and bought cars over our time and I can say this was the worst time I have every dealt with.  And to top it off they didnt even sign the title and I have to come back from the DNV and have them sigh the title so I could get plates.  So sad that they can't even say sorry for messing up or anyting to make it right with me.  I have already told all my customer to not shop at this place at all.  I hope they make this wrong and make it right for me.  Just to many lies.  Thanks [redacted]