Initial Business Response / [redacted] (1000, 10, 2015/08/06) */ Suntrup has been in business over years with thousands of happy customersWe are not in business by lying Ms [redacted] has a low credit score so the lender mandates the interest rate and so forthThe lender said she gave false information in the customer interview, therefore, she could not get the loan for that vehicleWe have returned her veihcle, title and platesThe $goes towards the miles and wear and tear of the vehicle she returned
Initial Business Response / [redacted] (1000, 10, 2015/07/30) */ Ms [redacted] is fresh out of college with no income and no creditAfter explaining this to her, she brought in a co-signer whose debit to income was too highShe finally brought in a co-signer that workedLet's keep in mind we are the messanger, the Bank mandates the rulesThe Bank said she had to be second on the loan therefore the first signer's address is usedAll of this was explained to her mulitple timesAgain the Bank mandates the rules It is unfortunate Ms [redacted] feels the way she does about her experienceSuntrup has been in business over years and has thousands of happy customers My people went above and beyond explaining the process to her and we do not feel the $is justifiable
The buyer, [redacted] , is a grown adult and knew exactly what she was doing while buying a car She signed her name many times, etc Perhaps she went home and got "bullied" by her fiancé Anyway, we had her return the Escape on 5/27/and in turn gave her back the Focus
Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Suntrup has been in business over yearsWe have thousands of satisfied customersWe offer a lifetime warranty at our body shopWe are willing to loan Mr [redacted] a vehicle for a week while his vehicle gets fixed in our shop
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have received my refundIt was posted back to my account Sincerely, [redacted]
I would like them to contact me so that this issue will be resolvedI have been trying to contact people and no one will contact me backThere are more issues and this has not been a good experience
Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ On January 25, @ miles the owner presented the vehicle to us with a misfirehe paid the charges of $for us to scan the vehicle for the misfire, we recommended a tune up with new spark plugs which he declined at that timeHe came back and used his warranty March 10, @ miles to have a window motor replacedNo mention of continued misfire at this timeHe came back on April 1st, for an odometer illumination issue @ miles and we used his warranty to have the instrument cluster replacedNo mention of continued misfire at that timeOn August 1st of he stopped in for an oil change @ miles with no mention of misfireOn October 28th, the truck was towed in with an abspark plug issue and the owner finally agreed to have us replace the broken/missing spark plugs @ milesHe had to pay for this repair because it would not have been something that was covered under his warrantyWe did not see him again until July 7th of for a vehicle inspection with emissions testing at miles It passed fine and again no mention of misfire notedI've laid out this time and date information to illustrate that I do not believe we were neglectful at any time to use or assist the owner with a warrantable concernThe vehicle would not have passed Missouri Emissions testing with cylinder misfireWe have equipment that can diagnose or assist in diagnosis and that is how we determined it needed spark plugs in It would be the same issue today, we can pull codes if a check engine lamp is on, or we can investigate random misfire if it is recorded as such in the vehicle's onboard diagnostic systemIt may have a bad ignition coil contributing to this issue, as this vehicle has a coil on each spark plug and there are totalI think the owner will just need to understand there is a life expectancy to these types or items and issues and will need to participate in the expense of diagnosis and repair
Complaint: [redacted] I am rejecting this response because: Completely false! I was never once informed that they were taking my refund NOR that I was getting a refundAnd as stated prior they can insist I was told but I HAVE recorded audio of [redacted] and [redacted] both admitting I was not toldActually I have recorded audio of [redacted] saying and I quote "" you didnt even know about the refund, you found out about it and now you want it"" very illegal practice at this dealershipAnd if they think I have let this rest they are sadly , I am still seeking lefal action against themSadly I have had some health issues and have been unable to do much if anythingBut not only are they doing illegal things I have them recorded admitting it! There is a add attachement on here for photos? Any chance I can forward the aufios somewhere? According to thr attorney I had my consultation with - misrepresenting a contract also voids itWhich is eactly what they didTell me again how I was explained the refund and how it would be used when I have you recorded saying I had NOT !!!! Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/08/06) */ Suntrup has been in business over years with thousands of happy customersWe are not in business by lying Ms [redacted] has a low credit score so the lender mandates the interest rate and so forthThe lender said she gave false information in the customer interview, therefore, she could not get the loan for that vehicleWe have returned her veihcle, title and platesThe $goes towards the miles and wear and tear of the vehicle she returned
Initial Business Response / [redacted] (1000, 10, 2015/07/30) */ Ms [redacted] is fresh out of college with no income and no creditAfter explaining this to her, she brought in a co-signer whose debit to income was too highShe finally brought in a co-signer that workedLet's keep in mind we are the messanger, the Bank mandates the rulesThe Bank said she had to be second on the loan therefore the first signer's address is usedAll of this was explained to her mulitple timesAgain the Bank mandates the rules It is unfortunate Ms [redacted] feels the way she does about her experienceSuntrup has been in business over years and has thousands of happy customers My people went above and beyond explaining the process to her and we do not feel the $is justifiable
The buyer, [redacted] , is a grown adult and knew exactly what she was doing while buying a car She signed her name many times, etc Perhaps she went home and got "bullied" by her fiancé Anyway, we had her return the Escape on 5/27/and in turn gave her back the Focus
Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Suntrup has been in business over yearsWe have thousands of satisfied customersWe offer a lifetime warranty at our body shopWe are willing to loan Mr [redacted] a vehicle for a week while his vehicle gets fixed in our shop
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have received my refundIt was posted back to my account Sincerely, [redacted]
I would like them to contact me so that this issue will be resolvedI have been trying to contact people and no one will contact me backThere are more issues and this has not been a good experience
***Document Attached [redacted] The VIN is [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ On January 25, @ miles the owner presented the vehicle to us with a misfirehe paid the charges of $for us to scan the vehicle for the misfire, we recommended a tune up with new spark plugs which he declined at that timeHe came back and used his warranty March 10, @ miles to have a window motor replacedNo mention of continued misfire at this timeHe came back on April 1st, for an odometer illumination issue @ miles and we used his warranty to have the instrument cluster replacedNo mention of continued misfire at that timeOn August 1st of he stopped in for an oil change @ miles with no mention of misfireOn October 28th, the truck was towed in with an abspark plug issue and the owner finally agreed to have us replace the broken/missing spark plugs @ milesHe had to pay for this repair because it would not have been something that was covered under his warrantyWe did not see him again until July 7th of for a vehicle inspection with emissions testing at miles It passed fine and again no mention of misfire notedI've laid out this time and date information to illustrate that I do not believe we were neglectful at any time to use or assist the owner with a warrantable concernThe vehicle would not have passed Missouri Emissions testing with cylinder misfireWe have equipment that can diagnose or assist in diagnosis and that is how we determined it needed spark plugs in It would be the same issue today, we can pull codes if a check engine lamp is on, or we can investigate random misfire if it is recorded as such in the vehicle's onboard diagnostic systemIt may have a bad ignition coil contributing to this issue, as this vehicle has a coil on each spark plug and there are totalI think the owner will just need to understand there is a life expectancy to these types or items and issues and will need to participate in the expense of diagnosis and repair
We will provide the customer with a refund.
Complaint: [redacted] I am rejecting this response because: Completely false! I was never once informed that they were taking my refund NOR that I was getting a refundAnd as stated prior they can insist I was told but I HAVE recorded audio of [redacted] and [redacted] both admitting I was not toldActually I have recorded audio of [redacted] saying and I quote "" you didnt even know about the refund, you found out about it and now you want it"" very illegal practice at this dealershipAnd if they think I have let this rest they are sadly , I am still seeking lefal action against themSadly I have had some health issues and have been unable to do much if anythingBut not only are they doing illegal things I have them recorded admitting it! There is a add attachement on here for photos? Any chance I can forward the aufios somewhere? According to thr attorney I had my consultation with - misrepresenting a contract also voids itWhich is eactly what they didTell me again how I was explained the refund and how it would be used when I have you recorded saying I had NOT !!!! Sincerely, [redacted]