Suntrup Hyundai

Complaint: ***
I am rejecting this response because: Yes the called the next day to say they will no longer require me to return the car or ask me to pay moreMy issue really is they shouldn't have resulted to their action especially with the general manager threatening me over the phone to have me arrestedI got a text message from the sales guy saying he apologized yesterday
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/04) */
The customer was aware of the financing the entire time. Suntrup Hyundai did talk to the customer about 0%. When it was presented to the customer he did not agree because his payments were not low enough. The customer signed the contract...

agreeing to the percentage that was referenced above.

Initial Business Response /* (1000, 9, 2015/07/21) */
[redacted]Document Attached[redacted]
Customer bought car May 11th and was putting 1000 dollars down. She did not have the down payment up front, so we agreed to run her card for 1000 on May 31st because she said thats when she gets paid. She called before...

the 31st and said, my car note came out, I dont have 1000 dollars run my card for 750 max. Suntrup Hyundai then tried to run her card June 1st for 750 and it was declined. We have many texts from customer telling us to run her card, for the amounts and what days. Suntrup Hyundai in no way broke any agreement with customer, it was her who changed the terms of the agreement. We credited her money back in good faith and still have not ran the other 500 she owes Suntrup Hyundai.

TSuntrup Hyundai has resolved the misunderstanding with Mr. [redacted] and he was apologized to for any inconvenience that we may have caused and the deal that was made with Mr. [redacted] hasn't changed.  Mr. [redacted] indicated that he was satisfied with the resolution.ell us why...

here...

I can not print or copy the attachment in the format you have sent. There are supposed to be two attachments . There is just one copied twice and it is a text to her daughter. we were thinking she had something that specifically had the salesmen making the statement.The tow limit should not have been hard to find it should have been in the door jam or at the very least the owners manual.Could you please resend the attachments so I can send them for the general managers viewing?(pdf) if possible.Thanks you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am very sorry my response has taken this long. [redacted] the general manager states :We are currently working on this issue for the customer. Suntrup Hyundai is doing everything in it's power to resolve the issue on the gap claim, we are in contact with the CNA National regarding the gap claim and will...

advise the customer as to what we have done or when it is completedThere are some outside document that need to be obtained by the customer . I am confident once the customer is in communication with our finance manager this process will be expedited and resolved positively. Again , I am sorry for your frustration and lack of communication. [redacted]Executive AssistantSuntrup Automotive group[redacted]@suntrup.comP [redacted] Ext [redacted]

[redacted],We would be happy to look at your vehicle free of charge.  If it was the same repair that failed on the in-operation of the locks we performed previously,we will fix it at no charge to you.Please make an appointment at your earliest convenience. [redacted]If you have any...

question please call [redacted],Service Director @ [redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

I am so sorry for the delay on your refund. I am not sure what held that up. The check has been sent on May 20,2017. If there are any further issues please contact [redacted].

I have sent documentation, three different documents where the customer signed for the extended warranty.I have also included the copy of the cancellation and the copy of the check for the prorated refund going back to the lender.Since there is a loan on the vehicle the refund had to be issued to...

the lender.If there are ant further questions please let us know . You can contact myself or the General Manager [redacted]Executive AssistantSuntrup Automotive group[redacted]@suntrup.com[redacted]

Initial Business Response /* (1000, 5, 2015/05/20) */
Mrs [redacted]'s son, [redacted], did purchase a vehicle from Suntrup Hyundai as stated. That week, our website had a temporary programming error that caused the price of a unit as shown on the website to drop to the dealer's cost after a sale,...

and this incorrect price was displayed publicly. After Mr [redacted] purchased his car, his mother checked our website and saw the incorrect pricing caused by this error. She then came in distressed that her son paid more than the listed internet price. At the time, the sales manager showed her the disclaimer on the website which explained internet prices are subject to change any time. We also printed a letter of retraction showing her that the price was in error. She understood what she saw was an error and not the correct internet price She accepted 1 year's free maintenance on her son's behalf as consolation to our price discrepancy. We thought at that time she and her son accepted our apology and good faith gesture. However, she continued to post negative reviews online and to contact the owners requesting a refund to which her son is simply not entitled. In response to these communications, we indicated we feel no further compensation is necessary. The original car deal and price was negotiated fairly and legally. Moreover, the individual who actually purchased the vehicle, [redacted], has never contacted the dealership personally to express any dissatisfaction.

Initial Business Response /* (1000, 12, 2016/02/18) */
Suntrup Hyundai has repaired the body damage at no cost to the customer.
Initial Consumer Rebuttal /* (3000, 15, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is and has been "THE WORST"...

New Car dealership, that I've ever done business with. I realize profit is the bottom line, the sales people that I have dealt with, doing and after the sale of my 2011 Hyundai Genesis, were dishonest. They made promises, that I was charged for later, paperwork with the repairs on it , appeared to be altered with three different hand writings. I wrote the OWNER, on two different occasions, without a response. Why should I expect anything more from his sales people, BUYER BEWARE. I wouldn't recommend this DEALERSHIP, to anyone. I am sharing this EXPERIENCE with anyone who'll listen.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

TSuntrup Hyundai has resolved the misunderstanding with Mr. [redacted] and he was apologized to for any inconvenience that we may have caused and the deal that was made with Mr. [redacted] hasn't changed. Mr. [redacted] indicated that he was satisfied with the resolution. I called again on 3/19-2018 to reiterate my apology but was only able to leave a message on Mr. [redacted]'s voice mail.I have read his desired settlement and we have attended to the request. Please contact [redacted] if there is something else needed.ell us why here...

The original complaints This customer had with us were addressed. We provided a loaner car while they  were being done. The original concerns were verbal statements by a sales person not here any longer. She even signed that we owed her nothing. But we graciously took it apon ourselves to do...

both a hood dent and a 60thousand mile service for her. When we called her to inform the vehicle was done and she needed to return the loaner.thats when she said we should do the repair on the engine light.We advised her that we were not responsible for the light and that it need to be diagnosed by a Toyota dealer. I also pointed out that she had purchased a warranty with $100 deductible. That once they diagnosed it it may be something that would be covered. She refused said she was not going to pay for it.This conversation was on 4/1/16 I told her she needed to return the loaner vehicle and pick up her car. On 4/4/16 she still had not. I left a message that she must return it or it would be reported stolen she again has not returned it. The vehicle has been reported non returned rental(stolen).The company is not going to do the repair and we feel we are being held hostage for our rental vehicle. At this point it is a police matter.

Initial Business Response /* (1000, 10, 2015/10/19) */
After being informed that the original key needed to be brought into the store so that a copy can be made, the customer has received her extra key.

TeI have spoken to the general manager of the Suntrup Hyundai store. His response to the complaint is below . Please let me know if I can assist you further.Ms. [redacted], never mentioned anything about towing anything the night she was purchasing her new Santa Fe Sport other than the fact that she may...

purchase a camper that weighed approx 1500 lbs, to which we told  her that her new vehicle was more than capable of pulling, we have made several attempts to try and satisfy her with trading her out of the vehicle however she wants us to give her full retail for the Santa Fe sport she just bought before any rebates that she had received. Ms. [redacted] is being unreasonable with us saying that we told her something that was false when in fact the specs on the Santa Fe sport clearly state she can tow up to 1750 lbs which she was also told by the trailer hitch company it would pull but it may be slower going up steep grades which everyone knows all vehicles struggle pulling something up a hill. Ms. [redacted] will not come in to the dealership after numerous attempts to try and address her concerns and help her out. Ms. [redacted] is also misunderstanding the fact that her warranty is 100% refundable and that credit can either be used for a new warranty on another vehicle if she wishes, Suntrup Hyundai is in no way telling Ms. [redacted] that she loses the warranty that she purchased unless she decides to not repurchase another $150,000 warranty on any new vehicle she would decide to purchase. Ms. [redacted], has talked to at least 3 different managers about her concern  but refuses to come to the dealership unless we meet her demands and her demands aren't realistic however Suntrup Hyundai is more than willing to work with her and try and resolve Ms. [redacted]'s issue.ll us why here...

We are so sorry for the issue with the title. We are currently in communication with [redacted]. We have addressed the issue and done our part to satisfy the customer,we are awaiting the new title ,we are being told it could take 3-5 weeks before we get a clean IL title and at that time we can...

fully resolve the issue . Any late fee penalties will be paid by Suntrup.

First of all, the manager, [redacted] has offered to assist in the repair of Mr. [redacted]'s engine. The problem at hand right now is that Mr. [redacted] had an accident in our loaner vehicle. He has a $2000 deductible.We need to receive payment of this deductible before we can proceed with any other...

assistance.If he has any questions please address them to [redacted] [redacted]Executive AssistantSuntrup Automotive group