Suntrup Kia South

The company has the resolved the issues

Initial Business Response /* (1000, 8, 2016/01/14) */

I am so sorry that you had to call the Revdex.com just to get a responseI am checking into this now and you will receive a call today regarding the status.I am not sure whom you spoke to but the process is usually more like weeksWe have to apply for the refund They pay us then we send refund to you
or your lender depending on the documents you have provided concerning payoffregardless you should have heard something by now.If you do not hear from someone,BJ Brunner today please call me .*** ***Executive AssistantSuntrup Automotive group***@suntrup.comP *** Ext ***C***

No they do not have the vehicleThe vehicle is in my possessionthsi complaint is in regards to withholding funds from a refund of a Gap Policy issued by *** ***, in which Suntrup is holding hostage

I am a little confused with this complaintI show when Mr.*** purchased this vehicle he owed us $1500.So when he canceled the Gap warranty we applied the $refund from the gap to the balance due.Now if the bankruptcy court is saying he files before he purchased the car we would then owe it
to the bankruptcy courtPlease have the bankruptcy court request the $ and we would then be obligated to refund it to themBut at this point it was applied to monies owed us and we are still short.*** ***Executive AssistantSuntrup Automotive group***P *** *** ***C***

We have already stated in the previous responseIf can make an appointment get the vehicle diagnosed we can call the extended warranty company and see what they will authorize.He has a number on his warranty contract if he would like to call them prior to the visit.We just advised ,,an accident should go to vehicle insurance not warranty.We have no further comment on the issue

I am sorry that we could not find a suitable vehicle for *** ***t's needsWe take deposits to hold vehicle so no one else can buy themIt takes them off the market for that customerThat is why they are non refundable It is unusual for us not to be able to get a customer in a
vehicle that suits their needs once this deposit has been takenTherefor we have not had to enforce the non- refundable deposit***, the sales manager had given the approval to refund the customer'd deposithowever it was a credit card deposit therfore we were unable to refund with a checkThis information somehow escaped getting to *** and for this I apologize ** *** has just called *** and left a message at the # that was given to usShe will need to call and provide him with the credit card she used for the deposit and we will refund in full her depositThis should resolve this issue. *** ***Executive AssistantSuntrup Automotive group***@suntrup.com* *** *** ***C***

I will relay this information to our service director but first....I need a little more information,Please send me the diagnosis from the other repair facilityWith miles date on it.Did the customer have an accident? She is stating that the vehicle has a bent right wheel hub.Thank you ,Tell us why here

To whom it may concern,Mr*** purchased a Subaru Impreza WRX (high performance vehicle) from Suntrup Automotive in March of at miles on the vehicleAt the time of purchase the dealership installed a new clutch on this vehicle as part of the saleWhich means MR*** did not
pay for the clutchSince that time March there has been visits to the Dealership consisting mainly of oil changes and tire rotations, but not one time are there any notes pertaining to a complaint about a clutch issue or any other issueThe vehicle now has over 90,miles on it which means the clutch has 40,plus miles on it before it was reported as bad.On 11/28/Mr*** purchased a clutch from *** ** *** located in Cincinnati Oh at a cost of $He purchased a *** Stage Endurance ClutchThis clutch is a carbon cavlar racing clutchIt is NOT recommended for every day use!!! It is strictly used for vehicles that do street and drag racingThere is no mileage warranty or any other type of warranty that goes along with vehicles that are modified or used for racing.it is very clear that the vehicle we are discussing is used out of the parameters of driving conditions.Please dismiss this complaint as it has no merit.Thank you,*** ***Service Director Suntrup Automotive

Complaint: ***
I am rejecting this response because: it has not been satisfiedAn appointment HAS NOT been made to program the keyI cannot leave work during the dayI still do not have a revised contract where it shows that I paid the additional $to satisfy the payoff.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was contacted by ** *** & provided with the refund requested
Sincerely,
*** ***

I am so sorry for both the non responsiveness and the delay.I have been assured that this process is now being expedited it should be available for pick up today.Please let us know if you would like to pick it up or have us mail it. I am sorry that you felt you had no other resource but
to file this complaint.My contact information is below should you ever in the future have trouble contacting someone here at Suntrup. *** ***Executive AssistantSuntrup Automotive group***@suntrup.comP *** Ext ***C***

I am very confused by this Myself and the district manager of the store have tried to assit Mr*** in every way possibleI have after hours received his numerous calls.I have apologized for his confusion with his deal The district manager has
attempted to explain on different occasions the customers lease to him,each time he says he understands then need it explained again, which I have no problem doing,but I am somewhat baffled to why there would be a complaint to the Revdex.com when we have done everything he has requested and more.The paperwork was to come in the mail with all of the customers documentsI was just asked last night after business hours if I could located and send Mr*** a copy of this lease.Then I come into work to thisI will send a copy of the lease as requestedBut I have no further assistance for Mr***. *** ***Executive AssistantSuntrup Automotive group***@suntrup.comP *** Ext ***C***

Complaint: ***
I am rejecting this response because:The business response is falseThey are trying to scam $from a consumerThe following is what transpired when the vehicle transaction took place:When I purchased the vehicle it was discussed that I would be putting down $as a down payment, this consisted of me signing over my KIA rebate check of $and also signing over the $check from KIA Manufacturer for the refund of the extended warranty on the vehicle I traded in which was a KIA SoulThis can be verified by my salesman *** ***, who is also a former employee of Suntrup Kia SouthThen after my deal was completed on the Kia Optima, the finance manager-*** *** calls me a month later stating that I owe him an additional $and this needed to be paid because Suntrup was going to take this amount from his paycheckI was seriously confused after receiving this phone call since I have already paid my $So at this particular point they now indicate they should have had $Error #1! Secondly, after taking care of the paperwork, Suntrup KIA makes mistake #I have to come back to the dealership to do the paperwork all over because they had incorrect inventory/stock information on my finance papersThen mistake #occurs, The spare key was not the key to my vehicleI had to come back to the dealership for the third time to retrieve the correct key from the Sales ManagerAs you can see, this dealership has a history of erroraneous assumptionsI do not owe them $1500, and if I had owed them these funds they would have never let me leave the lot with the vehicleFurthermore, if even I did owe them $1500, this balance would be a "discharged debt" due to the fact this was included in Chapter bankruptcySo on April 04, when I cancelled my Gap Policy the refund from this would be due to me, not Suntrup Kia
Sincerely,
*** ***

I am sorry that the customer feels we are responsible for the current repairs that her vehicle needs.It is 2007 dodge caliber with 90k miles.Up until now we have repaired everything she has asked for at no charge.Unfortunately we have...

reached a point that the customer needs to take ownership of the vehicle.She has said she does not wish to bring it back here for service. That being said we have no other way to assist this customer at this time.It is really unfortunate this could not end in a positive way.[redacted] ,Service Director.

I am assuming any other of the new mentioned items were addressed.The issue in question is the amount owed . I have attached the documentation that points out the amount down including the rebate was supposed to be $4900.leaving a $1500 balance due of down payment.I have spoke to [redacted] he states that you were completely aware of this ,that you had spoke on several occasions.If the this was some how supposed to be in the bankruptcy please have the courts send a legal request  us a request .Thank you.

Complaint: [redacted]
I am rejecting this response because:I paid for this warranty because of the voluntary information expressed to me by the sales personnel.  I understand the miscommunication and would like for you to cover anything that can be covered by the warranty.
Sincerely,
[redacted]

I completely understand. We only had 7 days to respond to this complaint. You have not been able to pin down a time to complete the items you are requesting be done. [redacted] has offered to meet you at one of your appointments to get the necessary documents signed and pick up your vehicle to install the [redacted]. Please call at your earliest convenience the paperwork is time sensitive. Tell us why here...

This concern has been resolved. There was a communication issue. The service director has been in contact with [redacted] and his concerns were taken care of. If there are any further questions please feel free to contact [redacted] or myself.[redacted]

Complaint: [redacted]
I am rejecting this response because: I am rejecting this response until everything is resolved.  My experience with Suntrup, is they tell me one thing but then do not follow through.  I have contacted the dealership, specifically [redacted] to schedule an appointment for installing the [redacted] mirror yesterday.  He told me he would reserve a car so we could arrange the swap.  I have not heard back from him as of yet.
Sincerely,
[redacted]