I am sorry for any inconvenience Mr. [redacted] has had up to this point. He is working currently with our Finance manager [redacted].He is in a rental vehicle at no cost to him. We had to order a new title so we are at the mercy of the department of revenue. Has soon as we get it we will...
get it to him. We are estimating 5-7 days.Mr. [redacted] was told before he signed anything that the vehicle was not certified..again sorry for that misunderstanding.[redacted] said that we refunded the money for the extended warranty. If he has any questions please do not hesitate to call [redacted] @ [redacted].
Final Consumer Response /* (3000, 6, 2015/04/20) */
Two days after we filed this complaint, Suntrup finally provided us with the papers. They instructed us that we should forward a receipt for the late fee and they would reimburse us.
We have not seen [redacted]'s vehicle since Nov. 2016 . Her complaint should be addressed to Nissan not Suntrup. I do have empathy for the situation. However we had to seek legal action to get our loaner vehicle back from her.The open Nissan recall on her vehicle should not cause the airbag light...
to come on . We/or a Nissan dealer of her choice would need to perform diagnoses to find out way the light is on.Hope this helps. [redacted]Executive AssistantSuntrup Automotive group[redacted]@suntrup.comP [redacted]
I am sorry the customer was so upset it is the adviser's job to advise. The customer does not have to follow his recommendation. It was explained to the customer that it was the correct thing to do. however that being said. it is not worth it to us for her to be so upset about it. We are in the...
process for refunding the customers $268.72. The other $200 was merely her deductible which she would owe per her extended warranty agreement. I hope this resolves this matter.Please feel free to contact me if you have further questions.[redacted]Executive AssistantSuntrup Automotive group[redacted]@suntrup.comP [redacted]
I have been in communication with [redacted]. I have sent you the signed documents for the sale of the extended warranty.I am sorry if she was not aware of what she was signing. I am as a representative of this company very upset that her calls and e-mails were not responded to by her finance manager I have not spoken to him he has been out of the office so have no reasoning for it. That does not reflect our business practices. I have attached the full refund of the extended warranty being sent to her lien holder. As a goodwill gesture [redacted] the general manager has invited her to come have her vehicle filled with gas .She has my contact information should she have any further questions.
I am afraid we do not have a solution to resolve this complaint.Maybe there has been a mis communication. The customer has been invited to come in a sit down with [redacted],the general manager and has declined twice. His # is [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are very sorry that [redacted] is having issues with her 2015 Nissan Rouge.We at Suntrup automotive group have followed all of the procedures instructed by Nissan corporate to resolve her concern.The rental charge was an oversight and it was credited when the customer paid for other...
work.Currently there are no failures on the vehicle that can/need be corrected .The complaint there fore should be addressed to Nissan corporate the maker of the vehicle.Nissan consumer affairs is [redacted] [redacted]Executive AssistantSuntrup Automotive group[redacted]@suntrup.com P [redacted]
Initial Business Response /* (1000, 5, 2015/11/02) */
Suntrup Nissan is very sorry for any miscommunication that has happened. I have searched the deal and cannot find any documentation that says we were to pay your sales tax. I have a copy of the We Owe, the front of the deal jacket, the buyers...
order and the finance contract. Please see attached.
I really am sorry that you felt you were deceived. The pull tabs are made by an outside vender to help get customers into the store.They control them and they are for a limited time while that company oversees and collects them for the gift distributions.That being said ..they were still invited...
into our store and they directly represent the experience you have with our dealership.Could you send me a copy of the tabs I would need front back the entire wording ext.If you can do this I can check into the facts behind the promotion. I have not heard from the general manager of the store. As soon as I get the requested copy I can further investigate for hopefully a reasonable resolution. [redacted]Executive AssistantSuntrup Automotive group[redacted]@suntrup.comP [redacted] Ext [redacted]
I am sorry for any inconvenience Mr. [redacted] has had up to this point. He is working currently with our Finance manager [redacted].He is in a rental vehicle at no cost to him. We had to order a new title so we are at the mercy of the department of revenue. Has soon as we get it we will...
get it to him. We are estimating 5-7 days.Mr. [redacted] was told before he signed anything that the vehicle was not certified..again sorry for that misunderstanding.[redacted] said that we refunded the money for the extended warranty. If he has any questions please do not hesitate to call [redacted] @ [redacted].
Final Consumer Response /* (3000, 6, 2015/04/20) */
Two days after we filed this complaint, Suntrup finally provided us with the papers. They instructed us that we should forward a receipt for the late fee and they would reimburse us.
We have not seen [redacted]'s vehicle since Nov. 2016 . Her complaint should be addressed to Nissan not Suntrup. I do have empathy for the situation. However we had to seek legal action to get our loaner vehicle back from her.The open Nissan recall on her vehicle should not cause the airbag light...
to come on . We/or a Nissan dealer of her choice would need to perform diagnoses to find out way the light is on.Hope this helps. [redacted]Executive AssistantSuntrup Automotive group[redacted]@suntrup.comP [redacted]
I am sorry the customer was so upset it is the adviser's job to advise. The customer does not have to follow his recommendation. It was explained to the customer that it was the correct thing to do. however that being said. it is not worth it to us for her to be so upset about it. We are in the...
process for refunding the customers $268.72. The other $200 was merely her deductible which she would owe per her extended warranty agreement. I hope this resolves this matter.Please feel free to contact me if you have further questions.[redacted]Executive AssistantSuntrup Automotive group[redacted]@suntrup.comP [redacted]
I have been in communication with [redacted]. I have sent you the signed documents for the sale of the extended warranty.I am sorry if she was not aware of what she was signing. I am as a representative of this company very upset that her calls and e-mails were not responded to by her finance manager I have not spoken to him he has been out of the office so have no reasoning for it. That does not reflect our business practices. I have attached the full refund of the extended warranty being sent to her lien holder. As a goodwill gesture [redacted] the general manager has invited her to come have her vehicle filled with gas .She has my contact information should she have any further questions.
I am afraid we do not have a solution to resolve this complaint.Maybe there has been a mis communication. The customer has been invited to come in a sit down with [redacted],the general manager and has declined twice. His # is [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are very sorry that [redacted] is having issues with her 2015 Nissan Rouge.We at Suntrup automotive group have followed all of the procedures instructed by Nissan corporate to resolve her concern.The rental charge was an oversight and it was credited when the customer paid for other...
work.Currently there are no failures on the vehicle that can/need be corrected .The complaint there fore should be addressed to Nissan corporate the maker of the vehicle.Nissan consumer affairs is [redacted] [redacted]Executive AssistantSuntrup Automotive group[redacted]@suntrup.com P [redacted]
Initial Business Response /* (1000, 5, 2015/11/02) */
Suntrup Nissan is very sorry for any miscommunication that has happened. I have searched the deal and cannot find any documentation that says we were to pay your sales tax. I have a copy of the We Owe, the front of the deal jacket, the buyers...
order and the finance contract. Please see attached.
I really am sorry that you felt you were deceived. The pull tabs are made by an outside vender to help get customers into the store.They control them and they are for a limited time while that company oversees and collects them for the gift distributions.That being said ..they were still invited...
into our store and they directly represent the experience you have with our dealership.Could you send me a copy of the tabs I would need front back the entire wording ext.If you can do this I can check into the facts behind the promotion. I have not heard from the general manager of the store. As soon as I get the requested copy I can further investigate for hopefully a reasonable resolution. [redacted]Executive AssistantSuntrup Automotive group[redacted]@suntrup.comP [redacted] Ext [redacted]