SunTrust Bank

Review: My account was locked (without notification) because of an external transfer I made. After calling to figure out what happened to my account and finding out that it was locked that way, I was asked security questions which I answered correctly. I was then told that they didn't have enough security information to unlock my local account and the only solution was to visit a local branch. As a resident of Chicago, I now have to book a flight to get to a "local" branch, and I won't have access to my money until I do so.Desired Settlement: I would like for them to offer me some way of resolving this issue without requiring me to travel 300+ miles.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: I filed a dispute over an unauthorized transaction. I filed a claim in August 2015 claim # [redacted]. Each time I call the 800 number I am told it is in "progress". I send emails through my sunturst account internal email and I am told to call the 800 number. Neither department is taking responsibility for this claim. I have 3 Claims total and NOTHING IS BEING DONE to help correct these issues. I go into my local office and there is not a manager. I go into other offices and NO one will help. They just take my information and NOTHING HAPPENS. This involves over $300.00 in actual money disputes and insufficient fund charges that were supposed to be reversed.Desired Settlement: I want my claims handled. I want my insufficent funds charges returned. I want someone from the USA instead of India handling this problem.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: I have 2 charges on my account for $36.00 fees. There was an issue when a withdrawal was done at atm on 2/4/2016. Said $203.00 was withdrawn when only $103.00 was withdrawn. This caused my account to be overdrawn. I called several times and also sent messages. Spoke with several different reps at the bank call center. Seem like the calls were outsourced to India. This haven't been resolved to my satisfaction. I was told this would be taken care of and it haven't.Desired Settlement: I would like an a an adjustment on my account for $72.00. That for the fees of $36 twice. I would like to continue to do business with the bank and a customer.

Account# [redacted]

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: Suntrust Mortgage took over my loan last year and added an additional $498 until the bill for now reason and wanted me to pay it...all of my payment was up to date and then they paid my insurance, which I was already paying, when my loan docs clearly stated that. Now for the first time since I have had a mortgage it shows that I am pass due when I am actually paying them, they just will not put it towards my mortgage because the want me to pay money I do not owe. I have talk to them on numerous occasions but cannot comprehend what is going on. When I ask for docs, they cannot provide themDesired Settlement: correction to credit report and to eliminate the $498, which I do not owe and let me pay my own insurance

Business

Response:

Dear Ms. [redacted]: We received your correspondence regarding the above referenced case. Because you did not include a signed authorization form from the client, we are unable to provide you a copy of our response to the client dated May 12, 2016. Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office. Thank you for contacting SunTrust. Sincerely, Kewanna C[redacted] Officer Mortgage Escalations Resolution Team

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[MY issue was not address at all it appears that Revdex.com has to sign some sort of release

Regards,

Review: I noticed on July 13 that I was overdrawn in my account $128 which 108 was in od fees as I reviewed the trasactions I remember I went to the atm and gotten a balance inquiry on my account that gave me available balance of 180 I withdrew 160 at that time under the i,pressing that my weekend transactions were already reflected. In essence I only over drew $21 I called to try and get refunds and make the account positive I was told I was only eligible for 1 refund and the other 2 I would have to pay. I was hung up on the first time after I mentioned a federal regulation. Then after I waited on hold for 10 more minutes I was directed to someone else who informed me the same and then to a supervisor. How is it possible that my trasactions were not reflecting my available balance had I not withdrawn so much I wouldn't have had any overdraft charges. I just want to get those two fees waived and make the account positive the 21 I actually do owe the bank and close my account. I am a single mother and if the transactions were posted in the order that they were done I wouldn't be having this issue. Then after being told I would have to pay the 72 extra and being told if I didn't I would increase almost 100 MORE dollars in fees and I would be sent to collections for literally $21 I AM so upset with suntrust. Then I was informed that online banking is only a "tool" and apparently so is the ATM as I went by that balance given to me. It's a shame I am going through this for sugh a small issue that should be able to be handle through just the call center.Desired Settlement: I just want the two fees refunded and to close my account at a zero balance

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: I was a victim of a malicious internet compromise. I received two [redacted] bank cards,that I did not apply for. The [redacted] fraud team picked up on the issue and cancelled the cards before I received them. They were applied for under an alias, [redacted]. My name is [redacted]. Also, another alias [redacted]le appeared. I talked to [redacted] Fraud Investigations twice and was informed that SUNTRUST must send over electronically a request to remove this hard hit. I do not have Suntrust credit, nor applied for it. I have talked to the Suntrust (CB)or Credit Bureau Team twice, whom bounce me back to [redacted]. [redacted] firmly states that Verizon ran the credit "hard hit" for a fee and it is Suntrust's duty to electronically request that it be removed. The date in question is May 10, 2016.

These need to be removed. I cannot remove these, nor be the middleman. Hard inquiries effect my credit score.Desired Settlement: Credit alerts are on all 3 credit bureaus. Suntrust needs to have this inquiry removed.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: On 02 May 2016, I sent a letter to SunTrust at [redacted] that stated, in relevant part:

"• You are reporting a hard inquiry by SunTrust Bank on February 18, 2016. I did not authorize this inquiry. Moreover, in January 2016, I placed a 90-day fraud flag on my account that was meant to prevent you from obtaining my credit report to anyone without additional verification steps being taken, which were not in this case.

• I dispute that I authorized this inquiry into my credit.

Basis for the dispute:

• This inquiry was not authorized. Moreover, this inquiry was allowed to proceed without taking the additional steps that the fraud flag on my account is supposed to entail."

By letter dated 27 May 2016, I received a response from Kathy B[redacted] at the Richmond VA address that "Our records indicate you submitted a [redacted] loan application on February 18, 2016. ... For your records, I have enclosed a copy of the response from [redacted]."

This is non-responsive. I did not authorize this inquiry into my credit.Desired Settlement: Removal of this hard inquiry from my credit report with all 3 major credit reporting agencies.

Business

Response:

The business has responded directly to the customer and has requested this response not be posted online.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The bank is keeping the inquiry on my credit report, even though I have clearly state that it is not mine and that there was a fraud alert on my account at the time. The inquiry was not mine. The bank states that the fraudster used my details to make the inquiry and seems to think that absolves the bank of further responsibility. It does not. Of course the fraudster used my details - that is how the inquiry shows up on my credit report. Keeping the inquiry on my credit report damages my credit rating. SunTrust is behaving outrageously.

Regards,

Review: For over 20 years I have done business with Sun Trust and recently they have told me that I have to begin to pay for money orders when they have been free for all these years. I have written letters to president and spoke to reps and they said it was at the discretion of the manager. I pointed out that I could simply walk across the street and get them for free at the local [redacted] location but they insist that I have to have a larger account to get free money orders. Why were they free for 20 years and suddenly not... I will keep my simple checking account there but will not do other business with Sun Trust so they are effectively getting nothing but losing any future business by refusing to continue to take care of their customer as they had for so many years. I am a 66 year old woman and intend to make this know to any and all who will listen about the terrible customer service at Sun TrustDesired Settlement: I want them to go back to giving me my money orders for free... I guess there is a reason that we hear all about the greedy bankers and the politicians are all talking about cracking down on them. They certainly don't seem to care about long term customers

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I will forward you the third party authorization they asked for ASAP

Regards,

Review: I opened a new account with Suntrust in June. I was suppose to have checks sent with it. They never came. So in July, I called and was told they would be there in 7-10 days. They never came. So I got on a chat and was informed that the branch never sent them like they were suppose to and the person I spoke to said we were disconnected so they didn't send them (thats a lie, pull the records) so I requested overnight since twice now they were suppose to be sent but were and I needed them to pay some bills (since my pay was already direct deposited into the Suntrust acocunt) I was told he couldn't and there were no managers there to approve. (seriously??) So I requested again, a day later, was told the check ordering system was down (beyond frustrated at this point). I even tried to go to a local branch and was told temporary checks aren't available anymore. I just did an external transfer since I need access to my money. I need that $3 fee that I paid due to your total incompetence refunded and for the sixth time, I need my checks. Oh, and I requested a conflict resolution person call me, was promised they would in 48 hours and that was a week ago.... no call.Desired Settlement: $3 refund, checks overnighted.

Business

Response:

Dear Ms. [redacted]:We have received and reviewed your correspondence forwarded to us from theRevdex.comregarding the quality of service

you received when placing a check order for yourabove referenced account. Your comments are very important to us, and we appreciate the opportunity to respond.SunTrust

strives to provide exceptional service with each and every client interaction,

and we understand that we did not meet these expectations in this situation.

For that we apologize. The

information you provided helps us to know where the emphasis for future

training and process improvement efforts should be placed. We learn how and

where we can improve from clients like you, taking the time to share your

experiences.Our

records show that a check order was placed on June 20, 2016 and shipped on June

21, 2016 to the above referenced address. When you informed us that the checks

never arrived, an additional order was placed on August 13, 2016, at our Hickory

Flat Branch. Please allow seven to ten business days from the order date to

receive this order. You

also mentioned a $3.00 external transfer fee. Since the transfer was not

completed, no fee was assessed to the account (statement copies enclosed).Ms.

[redacted], your satisfaction is important to us, and we ask that you allow us the

opportunity to regain your confidence. If you have any questions or concerns

regarding your account, please do not hesitate to contact us via your Online

Banking Profile or call us at [redacted]. A representative

will be glad to assist you. Thank you for banking with SunTrust.

Review: SUNTRUST LOST THE CHECK TO REPAIR MY CAR FROM THE INSURANCE COMPANY! THEN THEY HIRED ATTORNEYS FROM ANOTHER STATE OTHER THAN THEIR OWN. AND ITS FUNNY,BECAUSE THE ATTORNEYS HIRED A PROCESS SERVER FROM GOD KNOWS WHERE AND HE LIED AND FILED A FALSE AFFIDAVIT OF SERVICE! CLAIMING HE SUCCESSFULLY DELIVERED DOCUMENTS THAT WERE SIGNED, WHICH IS ALSO A LIE! I NEVER RECEIVED OR SIGNED ANYTHING!!!Desired Settlement: My desired outcome is discontinuance of any and all claims against me and my family and no further contact or disorderly conduct and harassment by Suntrust Bank, their out of state attorneys, and their process server(s)!

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: I am a checkcard purchase at [redacted] on 06/03/2016. In checking my account ledger, I saw the transaction in red as pending almost immediately after my purchase. Several days go by and on 06/09/2016 as I'm checking the status of a deposit, I notice that the previous night I'd been charged an NSF fee. I could not understand whay I'd been charged a fee when looking at my account, it had a positive balance. I contacted the customer service department of Suntrust bank and spoke with a representative who told me that the transaction I'd made to BJ's on 06/03/2016 was authorized and then deleted from my account as the merchant did not collect the funds within 3 days. The purchase was then reposted 6 day later once the mistake was realized and because I had a second transaction pending at that point, I incurred a fee. I began to explain to the teller that this was not an error on my part, when I previously saw the transaction come out of my account, I just didn't realize I needed to go back and check to be sure it posted, I then asked could she not extend a credit as a courtesy for this oversight? She stated she was not able to but was willing to transfer me to a supervisor, Monica O[redacted] In speaking with Monica, I informed her that the overdraft fee I incurred was more than the amount the account had been overdrawn to which she stated "I was unable to receive a credit because I'd been granted one on 06/17/2015 and I was only eligible for 1 per calendar year. At this point, I felt both insignificant and devalued as a Suntrust client so I advised her I would be going into my local brank to close this account and move my business elsewhere. She callously stated, "she would note the account." I did visit the closest branch to me in Snellville on the same day where I spoke with David [redacted]. He once again explained the "Calendar Rule" to me and stated I would not be able to wait the 8 day between 6/09 and 6/17 and then be eligible for the refund?Desired Settlement: I find it hard to believe that a company as large as Suntrust would be so disconnected in dealing with their customers. I spoke with two representatives of their management department and was treated more like a number than an actual person. In my conversation with Mr. [redacted], he had to contact the customer service team to clarify how a checkcard transaction would disappear from an account. With that said, why would he not assume it would be even more confusing to a consumer who has no banking experience. I could not help but ask if the bank would rather lose a customer as opposed to refunding a fee 8 days earlier to which he responded "there was no need for him to try to get me to stay." At this point I was certian that Suntrust did not value my business. I was told I could not close the account with items pending so I am currently waiting for a transaction to clear before closing this account. I just thought someone should know the customer service was being rendered

Business

Response:

Dear [redacted]:We have received and reviewed your correspondence forwarded

to us form the Revdex.com regarding pending debit card transactions and the overdraft

fee assessed to the account referenced above. Thank you for taking the time to

speak with me about this matter. I understand the difficulty this type of situation

can cause and appreciate the opportunity to respond.Once a debit card transaction (ATM withdrawal or purchases)

is authorized, a hold is placed on the client’s account reducing the available

balance. Funds on hold for pending debit card transactions generally cannot be

used for other purposes, even though the transaction has not posted against the

account.Generally, it can take between two to five business days for

debit card transactions to be presented for payments and permanently post to

the account. For this reason, clients must maintain accurate account records

noting all authorized transactions, including pending debits and credit, to

determine their available balances. Detailed information concerning this matter

is included on page 17 and 18 of our Rules and Regulations for Deposit Account.

The Rules are provided at account opening and also found on [redacted].Our records show that your account became overdrawn on June

8, 2016. On that date your beginning balance was $84.61. A pending item for

$37.98 reduced your available balance to $46.63. AN item for $75.96 was then

presented, decreasing the available balance to negative $29.33. A $38.00

overdraft fee was assessed, making the available balance negative $67.33. The

account became positive on June 9, 2016 when accredit was received for $274.Based on the above information, we have determined that the

assessed fee is valid and will need to remain. Enclosed in the June 2016

statement reflecting the above activity.In order to decrease the chances of this happening again,

please visit suntrust.com, where you will find helpful tips on how to manage

your account and avoid fees. You will also find useful information about our

overdraft services and how to monitor your account activity when the balance

gets too low or becomes overdrawn by setting up email or mobile alerts.You may also want to set up Overdraft Protection, whereby a

protector account is linked to your transaction account to cover any potential

shortfalls. Detailed information about this service is found on our website. Instructions

for signing up for Overdraft Protection and settling up email or mobile alerts

are also found on our website.We regret that you plan on closing your account and ask that

you reconsider. Your comment regarding this matter are very important to us and

were shared with the appropriate management team. SunTrust strives to provide exceptional

service with each and every client interaction, and we understand that we did

not meet these expectations in this situation. For this we apologize.[redacted], although this may not be the answer you expected, I

hope that the information about avoiding overdrafts is helpful to you. Should you

have any additional questions or concerns regarding your account, please do not

hesitate to contact us via your online banking profile or call us at [redacted].

A representative will be glad to assist you.Sincerely,Haywood [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The researched response and detailed explanation of the fee are incorrect. The transaction in question for $75.96 actually occurred on 06/03/2016 as verified by the attached receipt. This transaction was also cleared from my account on 06/04 leaving my remaining at balance at $84.71. The second transaction of $37.98 was presented on 06/08/2016. If this amount was subtracted from the agreed on current amount, there should have been a remaining balance of $46.73 before the $274 deposit. Based on the agreed sequence of transaction 2, it should have been impossible to incur this fee.

Review: This complain is in regards to a Chapter 7 bankruptcy that was filed in June 2015 and discharged October 2015. In April 2016 I was in the processing of using my [redacted] as a trade-in for another vehicle. I was informed by the dealership that I could not use the [redacted] unless I had a copy of a reaffirm documentation between me and SunTrust. He went on to tell me that my 2011 Mitsubishi was included unbeknown to me in my June 2015 bankruptcy and discharged October 2015. I informed him that I had requested that the vehicle not be included because the payments were current. He stated that I should have received something from SunTrust to discontinue payments and sign a reaffirm document. He stated that my credit report indicates that this vehicle account has been closed. Well needless to say I have been paying the car loan since October 2015. In April I got behind in my loan payments and received a letter Notice of Right to Cure Default which is requesting $873.03 or the return of the [redacted]. I feel as if SunTrust was aware that they were suppose to request that I surrender the vehicle or sign the reaffirm documentation. I feel that I have been treated unfairly and that I am entitled to $2000.00. I will contact SunTrust and make arrangements to surrender the [redacted] to them.Desired Settlement: I would like the money that was paid to SunTrust from October 2015 through March 2016. I am making arrangements with SunTrust to Surrender the vehicle.

Business

Response:

Please see attached response.

Business

Response:

Re: Auto Loan Account ending in [redacted] Chapter 7 Bankruptcy Revdex.com (Revdex.com) Case [redacted] Dear Ms. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding your above referenced auto loan account and Chapter 7 Bankruptcy filing. I appreciate the opportunity to respond. Our records indicate that Chapter 7 Bankruptcy Case [redacted] was filed on June 15, 2015 and was discharged on September 23, 2015. All collection activity stopped when you filed the Bankruptcy. We show that a reaffirmation agreement was emailed to your attorney on June 23, 2015. The reaffirmation documents were not filed in your case, and we have no record that the agreement was returned to SunTrust. For this reason, you are not liable for the account balance, and any payments you made were done so voluntarily. If you have any questions related to the handling of the reaffirmation agreement, please contact the attorney that handled your bankruptcy case. We respectfully decline your request for [redacted] as compensation. SunTrust acts in accordance with all State and Federal laws and regulations and denies the allegation of wrong doing. When your account became past due, you were sent a ''right to cure" letter, as required by the State of Maryland, advising you that the vehicle would be repossessed. You had a choice to make payments in order to keep the vehicle, or the vehicle would be repossessed. You chose to voluntarily surrender the vehicle on May 7, 2016. You may contact our Repossession Department directly at 866.717.0734 regarding the surrendered vehicle. Ms. [redacted], I understand the difficulty a situation like this can cause and regret any inconvenience you experienced. Should you have any additional questions or concerns regarding your account, please contact our Bankruptcy Department at 1.800.635.3112. A representative will be glad to assist you. Sincerely, Kathy B[redacted] Officer Client Advocacy Management Office

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Review: 2 months ago after loosing my job I switched all of my auto draft bills to a joint account I have with my husband. These changes sometimes take a billing cycle to update but I wasn't worried because I have been adamant with the bank that I wanted no type of overdraft protection from them. I was told if the account had insufficient funds that the transaction would bounce. That didn't happen. First they covered the transactions charging me fees for it. Then the stopped and instead started charging me fees to reject the payments. I called the bank and was told I had to pay the fees. A month later they levied my husband's account for a random amount and applied it towards my fees. They took more than what was in the account sending it too in to the negative as well. The random amount they took didn't cover the entirety of the fees on my account and it is still overdrawn. I went back to the bank and was told they could only cancel fees if it was due to bank error. The manager looked over my account and wrote down a few fees she planned to take off. I asked what the bank error was on the few fees she was willing to cancel and she said that she would do it as a courtesy but the fees she could remove "wouldn't make a dent" in the amount we owe. But didn't she just say that she could only do it due to bank error? Which one is it? She also said she could have fixed it had I spoken to her sooner. But I did call a month prior. Her employee told me there was nothing they could do. She said I was supposed to speak with her directly. I don't think it's my responsibility to know who can help me. Her employees should be trained to direct their customers to the right person. The fees are still racking up as they emptied the account while it had pending transactions. Now both account are being charged at an exuberant rate.Desired Settlement: I want all $400 in fees refunded. I had this same problem with them 2 years ago and was told explicitly that there was no protection on the account therefore all transactions would bounce with no fees. Absolutely NO mention of the exception to the rule that auto pay transactions were automatically covered whether I like it or not. No overdraft protection means no protection. Period! I never knowingly agree to the protection and was mislead and misinformed. (2 years ago they claimed I signed up for it but oddly their records showed that I did so PRIOR to opening my account with them. How is that possible? )

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: On or about July 1, 2016, I purchased a pair of shoes at the local [redacted] location. Within one or two day(s) after said purchase, I took those shoes back for a full refund. I got the refund placed back onto my debit card, but here is where the problem lies. The refund amount of $65.09 was posted my account prior to the purchase of $65.09 being posted to my account. I cannot comprehend this factor. I feel like I am out this money. Above all, it is NOT buyer's remorse concerning this purchase. If that is (was) the case, I would still have those shoes in my possession which I do NOT have them.

I filed a claim concerning this matter, but it was closed without communicating with me why it was closed and why I would not be getting the $65.09 placed into my account, I am not trying to wrongfully get money that is not mine; I am trying to get what money is rightfully my money --- nothing more --- nothing less.

If this matter is not resolved in a satisfying timely manner to the point of my financial happiness returning, I will be glad to start the procedure of closing my account and find a bank that does not play such games with people's money.Desired Settlement: To have my $65.09 placed back into my account

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: Unfair business practices. I have an account with SunTrust Bank that watch closely EVERY day on my phone. I have never in my life had an insufficient Funds charge. I recently became a Suntrust customer. I have my Social Security check direct deposited into my account. My deposit didn't go in until June 1 due to the Memorial Day Holiday. I had several transactions showing "Pending" on May 31 and still had a positive balance. However, a 123.00 Geico payment went through before my deposit was credited. I was then hit wit 5 ISF Fees for a total of 180.00. I wen to my local branch to dispute these and was told its my fault. The manager clearly stated to me that they ALWAYS process the largest "Pending" transaction first and then everything else. Even if the other "Pending" transactions occurred days before it. When I swiped my card for the purchases I made the money was there! However, since they process largest to smallest instead of transaction date I got 180 worth of charges! I believe that is absolutely horrible business practices! It is a easy way to rip off your customers! I was told my fees would not be refunded due to it being my fault. How is this my fault? I made sure the money was there BEFORE I made a purchase. YOUR BANK decided to post the largest item first AND before they posted my 3500 dollar deposit. I have withdrawn all my money except for $100. I am awaiting resolution to this before I decide to move all my banking to another bank.Desired Settlement: I want my full $180 in Overdraft Funds Refunded since this is clearly not MY fault. The result is clearly a result of YOUR banks deceptive practices! Once

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

SunTrust sent you a fax requesting closure since they had talked with me. I have not spoken with anyone at Suntrust. On June 7,2016 I did receive a voicemail that gave me a case number. In that voicemail, which I still have saved, I was given a name of a case worker Mrs Fuller and that she would contact me within 10 days. As of today, June 15, 2016 I have still not been contacted by her. I have tried calling her back and left voicemails as well and have had no contact or return calls.

Regards,

Review: on Saturday evening after closing hours, a deposit was made in the night drop of the sun trust bank on [redacted] in Spring hill 6/18/16. Normally on Monday morning , the bank provides me with the deposit slip from the weekends night drops- there was no record of Saturdays deposit. I left the bank to investigate , and concluded that a deposit was indeed made , as it always was on that Saturday- upon returning to the bank, I was met with doubt, some bank employee frustration, and an over attitude that my business was somehow the one at fault, and summarily dismissed with "we don't have it".

To the bank , the deposit was obviously not large enough to even to "pretend' to care about, and I had difficulty even reaching the Branch Manager Karen. When I finally did receive a call from her ,she promised to look over everything that evening and get back to me- the head teller had even mentioning the possibility of "breaking down" the deposit retrieval system to make sure something didn't get stuck.

Tuesday morning I received a call from a teller ( this still wasn't important enough to the branch manager Karen) that they didn't have it, and couldn't help me.

I drove to the bank and met with the branch Manager , Karen, and was informed simply they it was not located, they would not be "breaking down" the machine. The only procedural explanation I received was that two people receive the night drops . so it just wasn't in there.

I was given the name Marie S[redacted] at a different location as the person that might authorize the machine to be checked, but after three calls to her with zero response I have decided to use this method ( Revdex.com complaint)to see if someone will address this.

I am a small business owner, and I know my small deposit is nothing more than an annoyance to Suntrust , but they are in the business of protecting my money- They have offered that service and I have taken it and expect it to be carried out. They have failed to do that.Desired Settlement: Sun Trust needs to at least pretend that my deposit is as important as whatever their threshold for an "important" deposit is. I was given the attitude that the missing deposit is the fault of my business. ( although they were careful not to say it, they have rushed to judgment that this deposit was not made, or fully carried out) I have done my investigation, the deposit was made. They have no cameras on any night drops, and they have behaved in cavalier fashion by not even fully explaining their night drop intake procedures, nor their internal loss prevention program. To add insult to injury they refer me to an unresponsive executive rather than show any concern and make that call themselves. I expect a call back from someone who is not only trained for customers, but one that genuinely believes my business is important, not someone trained to go through the motions. This little business owner is not going away until this resolved to my satisfaction.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: I received several emails that I had started an account (total of 8 accounts) I immediately called as soon as possible (which was a Saturday morning), to report I never started an account with them and was reporting fraud. They said they would be calling within 24 to 48 hours. No call was made. I attempted the fraud number several times and it was not functional. I called the regular customer service number and she said the account was closed (though refused to provide information on it for "security purposes". I was told I would hear back later with no conclusion.Desired Settlement: Delivery of information regarding the opening and closing of the account so appropriate charges may be filed.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: I was charged $36 overdraft for a $10 check putting account negative around $5. My school money shows depositing after the check. This all happen in middle of the night because I had a positive balance at 10pm the night before.Desired Settlement: Refund me the $36 due to the amount of the transaction

Business

Response:

Dear [redacted]:We have received and reviewed your recent correspondence

forwarded to us from the Revdex.com regarding an overdraft fee on your above

referenced account. We appreciate the opportunity to respond.Our records show that, on June 1, 2016, your account had a

balance of $1,127.40. An ATM deposit for $34.00 increased your available

balance to $1,161.40. In addition, three items totaling $1,167.38 ([redacted]

[redacted] for $1,115.90, [redacted] for $41.48 and check [redacted] for

$10.00) were presented for payment against this available balance, and the

account was assessed one $36.00 overdraft fee.Based on this information, we have determined that the fee

is valid. Your account has been credited with [redacted] refunds this year

([redacted] on February 17 and [redacted] on April 11) for a total of [redacted]. We respectfully

decline your request for an additional refund.[redacted], I hope this information is helpful to you. Should you

have any additional questions regarding your account, please do not hesitate to

call us at [redacted] a representative will be glad to assist you.Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is the same responbusiness give everytime. It is not genuine and does not resolve the issue. It is a copy and paste letter. They can do a lot better than this. Its a sad excuse for excuse ethics in the business.

Regards,

Review: I called to close a bank account on February 22 2016. I was given instructions to go to the branch and ensure the account had a zero balance. I informed both the teller at the bank and phone representative of my intent to close the account. On March 21st the account was used from the other joint user to make a 269.00 dollar payment. which caused the account to go negative. I called the bank and also visited the branch, where I was told that there was nothing hey could do. I feel that I made every effort to close the account in good standing. The representatives clearly were able to see my intent from notes in their system on Feb 22 that I was closing the account.Desired Settlement: I wish to be removed from any financial obligation associated with this account.

Business

Response:

Dear Mr. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding your request to be removed from the obligation to pay the balance owed on the above referenced account. Thank you for speaking with me regarding your concerns that your account was not closed as you requested : I appreciate following up with you in writing. Our records indicate that you visited our [redacted] Branch on February 22, 2016 and requested for the account to be closed. At the time of the request, your account had a negative balance. You were provided a $36.00 extended overdraft fee refund and advised to make a deposit to bring the account to a zero balance. For this reason, you deposited $96.00 to the account (statement enclosed). Your were also told the account could not be closed on the day the deposit was made because the deposit would have to post to your account, and we advised you to contact us again to have the account closed . No follow up was made by you, and your account remained open . On March 21, 2016, an item from Capital One for $269 was presented and paid, which caused an overdraft fee of $36.00 ,to be assessed to your account. In addition, an extended overdraft fee of $36.00 was assessed on March 25, 2015 due to the continued negative balance. A monthly maintenance fee of $10.00 was assessed on April 11, 2016 (statement enclosed). You again contacted us regarding the overdrawn account status, and on April 21 , 2016, we refunded the $10.00 maintenance fee and two $36.00 overdraft fees (statement enclosed). After a review of the information provided by you and information contained in our records, we have determined no bank error occurred. Therefore, the accountholders are responsible for any balance owed. The account is currently overdrawn. Given this, we ask that you please make a deposit as soon as possible to bring the account to a positive or zero balance. Doing so may prevent the account from being closed with an owed balance and reported to consumer reporting agencies. Mr. [redacted], I understand the difficulty a situation like this can cause and regret any inconvenience you experienced. Should you have any additional questions or concerns regarding your accounts, contact us via your Online Banking Profile or call us at 800.SUNTRUST (800.786.8787). A representative will be glad to assist you. Sincerely, Kathy B[redacted] Officer Client Advocacy Management Office

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This resolution is unacceptable. Clearly, in your response you outline that I made two attempts to close the account over the phone and then in person at the branch. Placing the responsibility back on myself for not calling back the next day indicates a poor policy and or an inability to take ownership of an error created by Suntrust. In addition why was the payment processed when there was a 0 balance and the account was pending closure, this is further evidence that either the company has a poor policy or Suntrust did not do what they should have. I will satisfy the debt to protect my credit from SunTrust’s inability to recognize when they are at fault. I am sure it will be of no concern you and your organization to offset this I will be sharing my experience discouraging future and existing customers.

Review: We opened two accounts (savings and checking) back in February at the [redacted] location. The total amount we had in the account was between $31,000-$32,000. That was more than enough to avoid maintenance fees. We were also told that the bank would transfer our direct deposits to the checking account. Last month we were charged a $25.00 maintenance fee. I went to the bank and complained and it was refunded. A message was left on my phone by the manager that the problem was fixed. A month later I was charged the maintenance fee again. I went to the bank and said it was inconvenient to be charged this maintenance fee and to have to come into the bank every month to complain and wait for my money to be returned to me. I closed the savings account and left a small amount in the checking to keep it open so they could return the money. I just called the automated system. The money has not been returned to me. When I opened the account they said they would transfer the direct deposits to the checking account. As of today they have not done it and since we are going to close the account I hope they do not do that now. My daughter has an account with Sun Trust. She said sometimes her balance gets down to pennies and they never charge her a maintenance fee, so why would they charge someone who had over $30,000 in their account a maintenance fee? We were told when we opened the account that we would not be charged a maintenance fee. If we knew we were going to be charged we would never have opened the account. Our previous bank never charged us a maintenance fee.Desired Settlement: Refund the $25.00 maintenance fee so we can close the account before they charge us another maintenance fee.

Business

Response:

We contacted the client by phone to ensure that she was aware the matter had already been resolved by the branch by refunding the fees requested. She acknowledged this fact and thanked us for the call. Please close this case on your records. Seth A. M[redacted]