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Sunview Windows Reviews (1)

I purchased new windows from this company and a garden door I feel like I was treated very poorly by the rep and this company. poor customer service.I purchased new windows and a garden door,the garden door was a foot bigger than original slider door the rep/contractor told me it was easy to do, he does it himself, I was okay with it.he told me 650 installed.when he came out to do it he wasn't the one that put it in,he had a crew do it, not their fault he should of been here for the final part putting it in. I could tell they were having a hard time getting it in.once the doors were in they seemed to be a problem the gaps in the doors, the horrible cauking job around the doors and windows, that you don't see on other homes. I had to call john the contractor/rep out as the door wouldn't shut properly you could see door wasn't sealing properly he ordered a knew weather stripping for the door when he left we notice a huge gap where my lock were very visible, he came out again he wasn't happy but I couldn't leave my house looking like this, anyone that seen pictures was disgusted. he told me he would order shims, I waited 3 weeks he finally came back with carboard after telling me he ordered shims, and putting me off John the contractor also told me I had to get a drywaller.really hmm I think installed prices should of included he gave me the price,I had to pay a electrician I was fine with but to me that 650 should of included everthing ,just a very dirty way of handling business. he should of stated I needed to pay a drywaller at the beginning I would never bought the garden door..I am not happy with sunviews rep/installer I feel poorly treated when I spent lots of money 6000.00 to be exact.. I contacted sunview after johns last day here, I had enough I talked to Michael I explained everything. He seemed like he was going to come check my windows out and garden door when he made a trip in from Saskatoon. He told me to send pictures which I did ,to me the pictures said a lot. he was suppose to get back to me .I sent the pictures may 28/2015 and to this day never heard a word back.my order number is 5891.Desired SettlementI want this company to be responsible, come to my house look at the install for one and make sure this garden door wont cause problems in the winter as its still not sealing very well, I want them to see this caulking job and tell me its acceptable.they need to stand behind their windows.it was the contractor that lied to me in many ways but for the company not to respond or back up their work, maybe they should be responsible for the extra money I put out for a drywaller.I want to know they will back me up if I have future problems as the windows and door do have warranty. I do not want to deal with their installer/rep john I had enough of his lies..Business Response [redacted]When [redacted] called on May 27, I informed her that I was in Saskatoon, and would gladly meet her to inspect the installation and sealing concerns when I was in Regina next. I asked her to send any photos, which I received on May 28. I was not in Regina in the month of June, finally going on July 6. I contacted [redacted] prior to the trip to arrange a time to meet. We met the afternoon of July 6, and made necessary adjustments to ensure proper operation of her door. No windows required service. The windows and doors appear to be properly caulked and sealed, and I assured her that Her warranty is in effect and that we would take care of any future concerns she has.

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Description: Windows - Installation & Service, Windows, Windows & Doors - Installation & Service, Screens - Windows, Door Manufacturer - High Performance, Doors

Address: 3347 Millar Ave, Saskatoon, Saskatchewan, Canada, S7K 5Y5

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