I'm without a furnace for days nowI am told that the part needed to fix my furnace is on orderThis is a jokeI'm know there are same day delivery services out thereI don't understand what the delay isThe furnace is under a warrenty, and Sunwave is aware of thisIf they can't find the part they need, then the only other opption is to replace the furnaceI am freezing and this is not acceptable
If you have issues with your hot water tank after a long days of work on a Saturday night and wish it to be resolvedThis company IS NOT for you I called them at 7:20pm, was told to call back if a technician has not called me back in a few hoursCalled again at 9:37pmWas told she would send out another ticketCalled again a little after midnight, surprise? Yes, a technician still hasn't called meThe dispatcher was a little annoyed (as she should be) as she's not experiencing my frustration, was told that the manager was informedGot home from working 9am to 3am, still nothing For a company that is supposed to provide hour serviceThis is unacceptableIf the technician can't get to you right away, please acknowledge that you have even received the multiple requests
I'm without a furnace for days nowI am told that the part needed to fix my furnace is on orderThis is a jokeI'm know there are same day delivery services out thereI don't understand what the delay isThe furnace is under a warrenty, and Sunwave is aware of thisIf they can't find the part they need, then the only other opption is to replace the furnaceI am freezing and this is not acceptable
If you have issues with your hot water tank after a long days of work on a Saturday night and wish it to be resolvedThis company IS NOT for you I called them at 7:20pm, was told to call back if a technician has not called me back in a few hoursCalled again at 9:37pmWas told she would send out another ticketCalled again a little after midnight, surprise? Yes, a technician still hasn't called meThe dispatcher was a little annoyed (as she should be) as she's not experiencing my frustration, was told that the manager was informedGot home from working 9am to 3am, still nothing For a company that is supposed to provide hour serviceThis is unacceptableIf the technician can't get to you right away, please acknowledge that you have even received the multiple requests