Sunwest Escrow Reviews (%countItem)
Sunwest Escrow Rating
Address: 10600 Menaul Blvd NE, Albuquerque, New Mexico, United States, 87112-2412
Monday:
07:00 AM - 05:00 PM
Tuesday:
07:00 AM - 05:00 PM
Wednesday:
07:00 AM - 05:00 PM
Thursday:
07:00 AM - 05:00 PM
Friday:
07:00 AM - 05:00 PM
Saturday:
Sunday:
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+1 (505) 275-1554 |
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This is the worst escrow anyone can ever use. Little do they know 2 plus 2 is 4.
These low grade accounts or whatever they call themselves is a joke.
Over a half of million dollars with them and all they do is play games.
Please do not use Sunwest Trust, or Anna.
Called Sunwest Trust in Albuquerque today and spoke with "Katie". Friendly, helpful, knowledgeable. I would recommend Sunwest to any prospective client.
Dan
C***, FL
My wife and I have a Simple IRA account that we have been trying to close out for some time. I have been told different things by different customer service persons. I have sent in numerous forms, bank accounts and all required information with no results from Sunwest Trust. We want to close out our accounts and get our money back from them.
In order to close out these accounts, we need to have complete documentation as to what happened to the funds held in their privately owned LLCs. As of February, 2019, the reports values of their LLC were $152,811 and $141,321. As of this date, we have received no sufficient evidence of what exactly happened with these funds held in the LLC. In order to close out the LLCs and their IRA account, we do need this information. In August we did receive distribution requests to distribute a certain amount of cash to them which was request were completed. Once we have record of what happened to the $152,811 and $141,321 lastly reported to us, we can close out their accounts.
Complaint: ***
I am rejecting this response because: All the information has previously been submitted. Bank statements showing the transfer of funds out of the IRA and into a personal account has been given to Sunwest Trust twice. I have filled out all forms several times, talked to at least 3 different people on what they want. In the past Sunwest Trust has never once asked for any information about funds, nor has Sunwest Trust provided things such as interest income on our accounts.
Sunwest Trust has all the information regarding where and when and to whom the money was moved. If they need something different they need to be specific and keep the information we have provided on file. During my last conversation with Sunwest Trust they said the bank statements were all they needed, they indicated they maybe needed the same form I have filled out 3 times filled out differently a 4th time.
Sending the same paperwork to them all the time gets old as they do not read it or act upon it.
Sunwest Trust needs to be very specific in what they need as this is just a repeat of every conversation.
Regards,
***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
We called client directly, went over what was still needed to close out accounts. Necessary information was received, all remaining funds have been distributed to them and the accounts have been closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is conditional based on the funds have been mailed. As of today the funds have not been received. Once the funds have been received then the response is accepted.
Regards
This company was the custodian for my IRA opened by Christopher P and Perry S both under indictment for a ponzi scheme defrauding many of millions of dollars. I lost $ 67,000! Why did this company not know the money backing my IRA wasn’t there!
Sunwest Trust, Inc.is a self-directed IRA custodian and as such we act at the written direction of the IRA owner. We do not choose the investments our customers invest in nor do we monitor the investment. We do not find out that an investment is bad any sooner than the IRA owner does. I'm very sorry that Ms. Wicks lost her money but the IRA account owner makes the investment and they direct Sunwest on what investment to make.
Have always found Sunwest to be very helpful. If the initial contact is not sure about a question, always was transferred to someone who knew the answer. Have never had to wait more than a minute or two to speak to a representative as well. Highly recommend.
Sunwest Trust is supposed to wire $35000.00 to my bank account in Nevada as a result of the close of an escrow thru *** . The loan closed on 7/2 2018 and funded . The Title Company hand delivered the check to Sunwest Trust on Thursday 7/5 and obtained a signature for the delivery on the instrument. When I called Sun Trust they said they didn't have the funds from the Title Company . I had called ahead to Natalie to make sure she had wiring instruction . I faxed her a copy of y account. Sunwset trust has been holding onto the funds now for two days. When I contacted them they said they would look into it and I have never heard back from them as of Friday Night 5:30 Pm. I don't know why this company is holding my funds or why they haven't been wired .
Sunwest Trust received the payoff from the title company on July 5th at 3:15pm. As per our disclosure on our fee schedule, any regular payment received before 2:00pm will be processed the same day and mailed the next business day, since the check was received after our 2:00 cut off time, the payoff was processed on Friday, July 6th and a wire was sent out the next business day on July 9th. This is within the escrow company regulations which state: funds shall be disbursed within five days of the money becoming available.
I have done business with SunWest Trust for 10 years. Their personnel, including EVP A and their in house Legal Counsel, have always been available to answer my questions, and help me out. Although it has been some years, my recollection is that funding transfers were timely. Overall, their expertise has been invaluable.
This company failed to timely process a distribution of my ira funds. After a reasonable processing time and no check, I called to inquire on the status on 10/23/17. After hearing a series of nonsensical excuses, I was told that my check would be mailed on 10/23. As of this date my money has not arrived.
We have been in contact with the client, the check was sent on October 23rd, since he has not received the funds, a stop payment was issued and funds were wired to him on November 2, 2017.