Sunwest Tiny Homes

I am rejecting this response because we do not agree with Sunwest's statement that they had been in contact with us last weekThat is falseThe last contact was made by us and was nearly three weeks agoThat is falseThe last contact was made by us was nearly three weeks agoThey will not answer calls or e-mails pleading for our refund statusThis is after many claims that the check was in the mailSecond, they would not consider the contract to be in force until the deposit was made regardless of the initial date of signature as Sunwest statedIt was made clear to us that no material would be ordered and the project could not start until we paidWe hand delivered the check on March 23rd, Verbal notice to cancel was provided on March 27th, and written notice on March 28th, The formal notice is attached.Finally we would have considered paying for material and picking those materials up but they would not produce an invoiceThe fact is that they used our deposit to pay for other expenses (which is highly illegal) and could not produce the funds for refundIt has been days since our notice to cancel without any refund

Client has been contacted regarding their order, as it is finished, albeit behind the initial estimated time schedule There is no excuse for late responses regarding orders, and we apologize that we could not always get back within the day or days As far as the estimated
completion, it is on all our orders that timeline is estimation only, and that it can vary depending on many factors Although we try to warn customers if there is a pending delay, sometimes it is not known until the last minute However, we are working on a better system of customer response to better serve our wonderful clients, and to give a better heads up of any delays Again, we apologize for the delay in responding to our customer, and welcome them to reach me at my email *** at any time I WILL get back within hours. Regards

The customers complain that we had not talked to them for weeks before that last message was sent on here by us, is false...attached is call record log of 5min conversation within weeks before that message.Also, business funds are business funds, and it is perfectly legal to use those funds for any business purposes.As per first message, there is only ONE date on the contract That date is clearly marked on the front of the contract The contract is in force on that date, and has nothing to do from when we order materials Contract is signed and dated, and it doesn't matter if we buy materials weeks from then or seconds...the contract is signed and dated, and effective from the ONLY date on the contract, just like any other contract If it was only in effect from materials purchasing date, then that would be stated on the contract.Regards

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThank you for your assistanceI do hope they fix their systems for future customers

I am rejecting this response because we do not agree with Sunwest's statement that they had been in contact with us last week. That is false. The last contact was made by us and was nearly three weeks ago. That is false. The last contact was made by us was nearly three weeks ago. They will not answer calls or e-mails pleading for our refund status. This is after many false claims that the check was in the mail. Second, they would not consider the contract to be in force until the deposit was made regardless of the initial date of signature as Sunwest stated. It was made clear to us that no material would be ordered and the project could not start until we paid. We hand delivered the check on March 23rd, 2017. Verbal notice to cancel was provided on March 27th, 2017 and written notice on March 28th, 2017. The formal notice is attached.Finally we would have considered paying for material and picking those materials up but they would not produce an invoice. The fact is that they used our deposit to pay for other expenses (which is highly illegal) and could not produce the funds for refund. It has been 103 days since our notice to cancel without any refund.

We received vocal notice of cancellation (12) days after sales contract was signed, and written notice (13) days after the contract was signed.  I have the sales contract, with the date as signed and filled in by the customer. This date, per signed contract attached, is March 16.  Per the...

contract and terms and conditions, written notice has to be received within (7) days of signed date on contract, and it was (13) days.  The initial vocal notice, which is not sufficient per the contract, was not even within the required (7) days.   Payment was due upon signing, which per contract signed, was (11) days before vocal notice (which is not sufficient), and (13) days before written cancellation notice.  Attached is signed sales document showing proof of sales contract consummation date.  I have attached the signed sheet, and the original contract in fullness that was emailed.  Per the complainers own admission, they sent written notice on March 29.   Complaint states purchase date was 3/23/2017.  It was 3/16/2017, when the contract, with payment due immediately, was signed.  That was when it was signed, and the date was filled in by customer, showing order, with payemnt due immediatelly, was formally signed and agreed to on the 16th of March, 2017.  However, it was mutually agreed that order was canceled, but that since it was out of contract, the terms would have to be decided.  There was never any date expressed or implied upon which refund would be given, and we are still working on a solution that works for us.  The buyer will receive a refund, although it will not be the full amount + interest.  It will be, at best, the full amount, or the full amount minus materials bought.   We are working on a solution and have been in contact with the buyer last week.Thank you