Sunworks

Sunworks is certainly empathetic to Mr [redacted] 's frustrations and want to take responsibility for some of the delays he and his wife experienced with their projectSunworks failed to change a status in our CRM which resulted in approximately a day delay in submitting for permit sign-offIn addition, our first attempt at hosting the city inspection at the [redacted] 's residence had to be rescheduled as our employee failed to recognize the set appointment on his phone (3/31/2016)The rescheduled inspection (4/5/2016) while properly attended by the Sunworks employee, was never allowed to start as the city inspector stated that our ladder was not the correct sizeWe then rescheduled and re-hosted a third inspection (4/7/2016) which was subsequently passedUnfortunately, some jurisdictions require that Sunworks physically host their inspections and require access to garages and attics, and as such, require a customers presenceWhile it is Sunworks policy not to monetarily reimburse clients for time take off work for these inspections, all of Sunwork's appointment confirmations were with Mr [redacted] 's wife as she is a stay at home homemaker/self employedOur understanding was that, while Mr [redacted] may have wanted to attend the inspections, Ms [redacted] was to be the responsible homeowner in attendanceWe do feel Mr [redacted] 's request for reimbursement for possible missed energy credits due to the delay in achieving operational status is validSunworks is more than willing to reimburse the [redacted] 's a sum equal to his electric charges for the month's of March and April of this yearMr [redacted] 's system is fully operational as of 4/12/and we are aware of no other outstanding issuesThank youBest Regards, [redacted] VP Residential Operations Sunworks Inc

I am rejecting this response because:I am rejecting this response because: Sunworks continues to mislead the consumer and deceive the various agencies1) Unfortunately I can only attach items so I'll have to pick and choose which ones to upload but I have all supporting documentation There were multiple quotes but the before mentioned bids are all for the same panel system The proposals were NOT consistent per watt Please see attachments 3a, 3b and 3c All are for an kW DC system Two of them call for 18,kWh of solar electricity and the other is 17, The strange thing, is the fact that the lowest output was the most expensive and had a lower resale value Attachment 3d is from [redacted] I questioned the pricing and was told that there were additional inverters needed and a great cash price was given previously 2) Please see attachments 4a & 4b and ask yourself Does this look like trained and skilled team members? Both were completed after the site surveyThe dimensions of my roof are different and the number of PV modules just doesn’t make sense How can the square footage go up and the number of panels go down? I did cut and paste these panels on the blueprint to assist the design team as I have before when explaining to the sales team that my $5,down is not part of the Federal Tax Credit Tino was taking my 5k off of the system cost before applying the tax impact costing me 2k in rebates in the proposals After several attempts to get answers and being lied to I did express my doubt in the ability of Sunworks3) I agree Sunworks is not perfect as it is apparent in the numerous mistakes made This is why I questioned how some panels that encroached on Cal-Fire setbacks were okay and others were not Both of these were okayby a hair as stated per Sunworks See attachment 5c4) Mutual respect was lost when my wife was disrespected by Trevor as she observed him rolling his eyes to a client over the phone and especially when I found out [redacted] lied to me about only selling solar panels I was also lied to several times by sales team Please let me know if more detail is needed5) I planned on paying cash but was willing to look at all options It is understandable that rates vary on the length of each loan but the figures just don't add up Please keep in mind that both the and year offers are at 2.99% 10y $505, 12y $and 15y $6) This may be insignificant to Sunworks but the Revdex.com states on their website under Educational Consumer Tips to "Be sure to request that every component is itemized" I also have emails stating that the quantity of inverters makes no difference in the pricing7) Please see attachment 1a I signed up during the promotional period and eligible for the additional special in-store bonus promotion as I visited the new design center and choose to go solarThe promotion consists of four 2-day park hopper passes and a total of $1,of spending money in the form of an Visa gift card(s) upon final payment This final payment would’ve been paid if the contract was not terminated by MrsLocken If Sunworks is unable to fulfill their obligation due to an 3rd party entity cash equivalent will sufficeThere are plenty of negative reviews on ***Attachment 1b is a complaint where Sunworks refused to honor their referral bonus promotion Attachment 1c is a similar complaint about not receiving the promotional gift card8) Sunworks has misled the CASEIA and is currently being looked at I have forwarded a voicemail and several documents to the chairman of the CALSEIA Ethics Committee Sunworks would not answer questions pertaining to their recommendations and my request to speak with ***'s manager, as his inexperience was apparent went unheeded Even though many mistakes were made I never asked for a refund and the hint of me potentially cancelling is just another lie by Sunworks I never stated that and to this day I have not sought out another contractor As previously stated mutual respect is "mutual" and was lost after it was not given Sunworks has made several references to mutual respect, mutual beneficial working relationship, etcbut if MrsLocken had taken the time to speak with me I’m positive we would not be where we are today How she can pretend to know what transpired is beyond me as she did not speak with me before carelessly terminating our contract I did not sign a $41,contract to smear Sunworks I signed it, because I wanted to save money, get the tax credit and I had the cashI had legitimate reasons to question the ability of Sunworks and believe it or not I have more

After careful review of the client's project and their complaint the following is an overview of the concerns: 1) Install Timelines: Our quote for installation timelines are based on average timelines, Sunworks strives to install solar systems in a timely fashion and leads the industry in... project turnaround time. However, as is common when multiple jurisdictions (building departments, utility companies etc.) are involved these timelines may vary. During the last quarter of the year multiple delaying factors are possible. This 3 month time-frame historically has the most volume of installs, is the shortest quarter of the year and is the most susceptible to weather delays. All of these factors contributed to the extra time involved on the clients project. 2) PGE Rate Schedule Change: The utility company was responsible for the expiration of the NEM 1.0 rate schedule program. The program is mandated and processed by PGE not Sunworks, they only provided approximate remaining capacity on a irregular basis. Sunworks was notified along with every other solar contractor statewide when the program expired on the date of expiration, we were not provided notice the program had met its capacity. Sunworks never guaranteed enrollment in the program, due to our inability to gauge statewide application volume. When a client is enrolled in a SmartRate program PGE mandates the removal of this rate schedule prior to approval of NEM application enrollment. Sunworks processes each clients NEM application and submits the application upon completion of the solar install and in accordance with the typical PGE NEM residential application process. Un-enrolling from the SmartRate program prior to completion of the solar install may result in increased electrical costs to the client while awaiting approval for permission to operate on their solar system. We share in our countless clients frustration as it relates to the change in rate schedules, we also share in the discouragement they are experiencing as it relates to challenges and reduced savings the new program poses for solar clients. Although Sunworks had no control over the PGE rate schedule expiration and cannot be held liable for enrollment in a third party managed program, we can accept responsibility for the delayed install timeline. As a publicly traded company and licensed contractor we have specific guidelines we are held to. With these guidelines in mind, we are inclined to utilize a tangible figure for reimbursable compensation. Sunworks is willing to reimburse the client for the last 30 days of electrical charges from PGE (i.e. December utility bill). This time-frame is relative to the additional 30 days in excess of the 30-45 day timeline the client was quoted for installation, these are tangible costs the client incurred due to the lack of a functioning solar system. Upon receipt of an electrical utility statement from the client, Sunworks will timely issue a reimbursement check via mail. Sunworks appreciates the opportunity to address the concerns of our clients and are disappointed a lack of communication from a member of our team resulted in an escalated complaint. We look forward to resolving this matter in a timely fashion.

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to mePlease provide direction with respect to where I should send my December utility bill Thank you

Based on the customer's responses, Sunworks feels there is a basic misconception the customer has as it relates to the *** inspection processCustomer states that Sunworks insisted that that inspections are non-negotiable, but it is the utility provider that sets the inspection dates/times to which both the client and the solar integrator are equally bound and held to acceptSunworks believes the client would be better served to share their experience of imposition with *** so that other down the road, other may enjoy a better experience when it comes to the inspection processI am very confident that our company has correctly self-assessed Mr***'s complaint and that both a qualitative and quantitative monetary reimbursement has been offeredUnfortunately, due to SEC rules and regulations in which we are governed, our company can only reimburse for actual expenses incurredSunworks is not allowed to set an arbitrary precedent by reimbursing for unverified and non-tangible costs associated with our servicesWe would however, be willing to review any subsequent claims Mr*** feels he has had to overcome and in which he and/or his family experienced a tangible loss over and above the additional 45-day delay with regards to their initial inspection set-upBest Regards, *** *** SunworksSent on: 5/3/4:59:PM

I am rejecting this response becauseWhile it's true that at the beginning of our business relationship with Sunworks my wife was 100% at homeBut since then she had begun to work part timeSunworks always insisted that there inspection appointments were nin negotiableUnfortunately these dates always seemed to fall on the few days if the week she workedSo unfortunately she did take time offWhile we would have no quarrel taking a day off for the required inspection, we do have issues with multiple days due to Sunworks incompetentsThat's not really the biggest issueOur number one problem is the lack of communicationI'd attempted to nail down a inspection date several times with little or vary vauge response from SunworksWhen they did finally get around to responding, we were confronted with rudeness and a lack of flexibilityA lack of planning by Sunworks should not constitute a emergency for meEspecially considering the $20k we spent with them

I am rejecting this response because: while I do accept Sunworks offer for reimbursement for the lost net metering credits I am still unhappy with Sunworks customer service after they received there checkSunworks was always vary responsive until the system was installedAfter that responses became slower, and slower until they stopped communicating altogetherThat is until I posted a negative review on ***Boom next day we had our 1st call at lastIt subsequently took three attempts for Sunworks to show up at the right time, with a tall enough ladderNow keep in mind each contact with Sunworks was rude and uncooperativeThis is not the 1st time I've had a inspection from the city of StocktonIve always been given a couple of days to choose fromYes it's a be at your house from to situationI understand thatWith Sunworks they always insisted the date stated was the only possible optionI'm not even sure why Sunworks mentioned *** in there response*** was Vary promptThere end went exactly as they said it wouldto 10/business days after the NEM application was finally submitted we were approved and runningAs far as I see it Sunworks cares only about making the saleAfter the sale I received poor service, and felt I was no longer any priorityI still feel as though they see us as a inconvenienceThe job in not done just because you have received a checkI can only hope at this point our system performs properly and we won't need repairsI can only imagine that I'll be inconveniencing them

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
While I do not agree with most of what was said in the response, replacing the gutters is fair and we now know what to do to protect them in the future (information not provided by Sunworks). *** ***

Sunworks is certainly empathetic to Mr. [redacted]'s frustrations and want to take responsibility for some of the delays he and his wife experienced with their project. Sunworks failed to change a status in our CRM which resulted in approximately a 25 day delay in submitting for permit sign-off. In...

addition, our first attempt at hosting the city inspection at the [redacted]'s residence had to be rescheduled as our employee failed to recognize the set appointment on his phone (3/31/2016). The rescheduled inspection (4/5/2016) while properly attended by the Sunworks employee, was never allowed to start as the city inspector stated that our ladder was not the correct size. We then rescheduled and re-hosted a third inspection (4/7/2016) which was subsequently passed. Unfortunately, some jurisdictions require that Sunworks physically host their inspections and require access to garages and attics, and as such, require a customers presence. While it is Sunworks policy not to monetarily reimburse clients for time take off work for these inspections, all of Sunwork's appointment confirmations were with Mr. [redacted]'s wife as she is a stay at home homemaker/self employed. Our understanding was that, while Mr. [redacted] may have wanted to attend the inspections, Ms. [redacted] was to be the responsible homeowner in attendance. We do feel Mr. [redacted]'s request for reimbursement for possible missed energy credits due to the delay in achieving operational status is valid. Sunworks is more than willing to reimburse the [redacted]'s a sum equal to his electric charges for the month's of March and April of this year. Mr. [redacted]'s system is fully operational as of 4/12/2016 and we are aware of no other outstanding issues. Thank you. Best Regards, [redacted] VP Residential Operations Sunworks Inc.

I am rejecting this response because: Sunworks refuses to answer my questions.  I will list belowI'll start by addressing the last Revdex.com exchange by [redacted].  She once again is misleading the consumer.  She has never spoken or had any communication with me.  I have never indicated a desire to pursue another contractor or even hinted to cancelling.  She has been horribly misinformed by lower management and BTW, had no problem holding my deposit for over a month while earning interest all the way.  Also wanted to point out that Sunworks is currently under investigation with the CSLB.Has [redacted] ever spoken with me?Why do you continue to say I wanted a refund?Why are there 3 different prices for the same system?Why were there different dimensions of my roof after the site survey was completed?What are the correct dimensions?Why was my request to speak with upper management denied?Why did you terminate our contract without speaking with me?Why will you not honor you promotions?  I was within the guidelines and [redacted] told me there is a $2000 cash value.

I am rejecting this response because:I am rejecting this response because: Sunworks continues to mislead the consumer and deceive the various agencies. 1) Unfortunately I can only attach 4 items so I'll have to pick and choose which ones to upload but I have all supporting documentation.  There were multiple quotes but the before mentioned bids are all for the same 35 panel system.  The proposals were NOT consistent per watt.  Please see attachments 3a, 3b and 3c.  All 3 are for an 12.075 kW DC system.  Two of them call for 18,033 kWh of solar electricity and the other is 17,588.  The strange thing, is the fact that the lowest output was the most expensive and had a lower resale value.  Attachment 3d is from [redacted].  I questioned the pricing and was told that there were additional inverters needed and a great cash price was given previously.  2) Please see attachments 4a & 4b and ask yourself.  Does this look like trained and skilled team members?  Both were completed after the site survey. The dimensions of my roof are different and the number of PV modules just doesn’t make sense.  How can the square footage go up and the number of panels go down?  I did cut and paste these panels on the blueprint to assist the design team as I have before when explaining to the sales team that my $5,000 down is not part of the Federal Tax Credit.  Tino was taking my 5k off of the system cost before applying the tax impact costing me 2k in rebates in the proposals.  After several attempts to get answers and being lied to I did express my doubt in the ability of Sunworks. 3) I agree Sunworks is not perfect as it is apparent in the numerous mistakes made.  This is why I questioned how some panels that encroached on Cal-Fire setbacks were okay and others were not.  Both of these were okay... by a hair as stated per Sunworks.  See attachment 5c. 4) Mutual respect was lost when my wife was disrespected by Trevor as she observed him rolling his eyes to a client over the phone and especially when I found out [redacted] lied to me about only selling solar panels.  I was also lied to several times by sales team.  Please let me know if more detail is needed. 5) I planned on paying cash but was willing to look at all options.  It is understandable that rates vary on the length of each loan but the figures just don't add up.  Please keep in mind that both the 10 and 12 year offers are at 2.99%.  10y $505, 12y $532 and 15y $417. 6) This may be insignificant to Sunworks but the Revdex.com states on their website under Educational Consumer Tips to "Be sure to request that every component is itemized".  I also have emails stating that the quantity of inverters makes no difference in the pricing. 7) Please see attachment 1a.  I signed up during the promotional period and eligible for the additional special in-store bonus promotion as I visited the new design center and choose to go solar. The promotion consists of four 2-day park hopper passes and a total of $1,000 of spending money in the form of an Visa gift card(s) upon final payment.  This final payment would’ve been paid if the contract was not terminated by Mrs. Locken.  If Sunworks is unable to fulfill their obligation due to an 3rd party entity cash equivalent will suffice. There are plenty of negative reviews on [redacted]. Attachment 1b is a complaint where Sunworks refused to honor their referral bonus promotion.  Attachment 1c is a similar complaint about not receiving the promotional gift card. 8) Sunworks has misled the CASEIA and is currently being looked at.  I have forwarded a voicemail and several documents to the chairman of the CALSEIA Ethics Committee.  Sunworks would not answer questions pertaining to their recommendations and my request to speak with [redacted]'s manager, as his inexperience was apparent went unheeded.  Even though many mistakes were made I never asked for a refund and the hint of me potentially cancelling is just another lie by Sunworks.  I never stated that and to this day I have not sought out another contractor.  As previously stated mutual respect is "mutual" and was lost after it was not given.  Sunworks has made several references to mutual respect, mutual beneficial working relationship, etc... but if Mrs. Locken had taken the time to speak with me I’m positive we would not be where we are today.  How she can pretend to know what transpired is beyond me as she did not speak with me before carelessly terminating our contract.  I did not sign a $41,000 contract to smear Sunworks.  I signed it, because I wanted to save money, get the tax credit and I had the cash. I had legitimate reasons to question the ability of Sunworks and believe it or not I have more…

After careful review of the client's project and their complaint the following is an overview of the concerns: 1) Install Timelines: Our quote for installation timelines are based on average timelines, Sunworks strives to install solar systems in a timely fashion and leads the industry in...

project turnaround time. However, as is common when multiple jurisdictions (building departments, utility companies etc.) are involved these timelines may vary. During the last quarter of the year multiple delaying factors are possible. This 3 month time-frame historically has the most volume of installs, is the shortest quarter of the year and is the most susceptible to weather delays. All of these factors contributed to the extra time involved on the clients project. 2) PGE Rate Schedule Change: The utility company was responsible for the expiration of the NEM 1.0 rate schedule program. The program is mandated and processed by PGE not Sunworks, they only provided approximate remaining capacity on a irregular basis. Sunworks was notified along with every other solar contractor statewide when the program expired on the date of expiration, we were not provided notice the program had met its capacity. Sunworks never guaranteed enrollment in the program, due to our inability to gauge statewide application volume. When a client is enrolled in a SmartRate program PGE mandates the removal of this rate schedule prior to approval of NEM application enrollment. Sunworks processes each clients NEM application and submits the application upon completion of the solar install and in accordance with the typical PGE NEM residential application process. Un-enrolling from the SmartRate program prior to completion of the solar install may result in increased electrical costs to the client while awaiting approval for permission to operate on their solar system.  We share in our countless clients frustration as it relates to the change in rate schedules, we also share in the discouragement they are experiencing as it relates to challenges and reduced savings the new program poses for solar clients. Although Sunworks had no control over the PGE rate schedule expiration and cannot be held liable for enrollment in a third party managed program, we can accept responsibility for the delayed install timeline. As a publicly traded company and licensed contractor we have specific guidelines we are held to. With these guidelines in mind, we are inclined to utilize a tangible figure for reimbursable compensation. Sunworks is willing to reimburse the client for the last 30 days of electrical charges from PGE (i.e. December utility bill). This time-frame is relative to the additional 30 days in excess of the 30-45 day timeline the client was quoted for installation, these are tangible costs the client incurred due to the lack of a functioning solar system. Upon receipt of an electrical utility statement from the client, Sunworks will timely issue a reimbursement check via mail.  Sunworks appreciates the opportunity to address the concerns of our clients and are disappointed a lack of communication from a member of our team resulted in an escalated complaint. We look forward to resolving this matter in a timely fashion.

The client alludes to potential issues which are of concern, but without specifics I am unable to respond accordingly. I will instead address and clarify the main concern of the damage resulting in snow melting and sliding off the roof. When the client notified us of the damage, although sympathetic...

we clarified what our 25 year warranty entails. We also clarified our Home Improvement Contract specifies damages resulting in environmental factors Sunworks is not liable for.  The damage was not a result of our installation practices (i.e. roof leak), the damage was a result of a large accumulation of snow melting & sliding off the solar array.  The damage could have occurred irrelevant of solar system location or design, when snow melts and slides off any elevated structure resulting damage is possible. Snow accumulation resulting in damage is not a common occurrence but with this years more than normal precipitation levels it appears it was a factor for only this client.  We have experience installing solar systems in Reno NV, Truckee, CA & the Lake Tahoe area, all of which require specific permitting and structural calculations we adhere to during the design/installation process.  The client received a specific solar layout to ensure maximized solar production. We base these designs on ideal directional azimuth (i.e South being most ideal and North is least ideal), shading obstructions from structures, tree's and other permanent obstructions and overall array design aesthetics.  The solar system we designed was installed within the mandatory 3 foot setbacks mandated by the State Fire Marshall which prevents us from installing solar systems closer to the roofs ridge line, it was also installed on the least shaded roof with the most ideal azimuth therefore maximizing solar production and resulting in a more effective investment. The solar system also passed a final building inspection by an official representing the third party local Building Department Jurisdiction, these inspections ensure solar systems are installed within the applicable building codes, in accordance with the approved permit plans and structural calculations. As originally discussed with the client, agreeing to cover the costs of damage resulting in environmental factors is potential for exposure to creating an exception to our Home Improvement Contract language therefore further exposing the opportunity for all of Sunworks solar installs to be eligible for this exemption. As a publicly traded company we are mandated by the SEC to provide and maintain consistent policies as it relates to contractual language/terms. When the client requested an in-person meeting to discuss the functionality of the solar system we obliged and agreed it should have been provided sooner. The feedback from the Sunworks team member regarding the location of the solar array may have alluded to agreeing with the client but was not in consideration of all the specific details outlined above. We are not inclined to relocate some of the solar modules to another location as we are concerned it may result in a loss of solar production, this becomes a more important factor at the end of each 12 month utility true up cycle and may result in additional utility costs to the client which were not originally estimated. Should the client be willing to accept the liability associated with this potential loss of production and increased utility costs, we will relocate the client specified offending panels. Sunworks has discussed this clients expectation and perception as it relates to the environmental factors vs. warranty obligations and are willing to provide a one time exception by offering to pay for the damage repair in the specific location where the snow damage occurred on the gutters. We will coordinate a contractor to provide a repair estimate and then repair the gutters accordingly. However, Sunworks will not be held responsible or liable in the event of any future damage resulting from uncontrollable environmental factors unrelated to our standard warranty coverage.   The offer outlined above is fair and reasonable, we appreciate the opportunity to address the concerns and anticipate the complaint will be resolved.

Unfortunately it is apparent the answers and resolutions Sunworks has offered to the redundant inquisition is not satisfactory to the client. We have provided clarification, explained our decisions/actions and offered a reasonable resolution. Sunworks has no further clarification to provide at this time, the responses and proposed resolutions have not changed.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Please provide direction with respect to where I should send my December utility bill.  Thank you.

1) The multiple proposals being issued was a direct result of the client requesting system size modifications and variations to the original contracted scope of work & pricing. Many of the proposals issued the sales team clearly stated to the client, were fictitious and/or arbitrary in nature as...

the scope of work was not feasible based on the results of the Site Survey & Design analysis. Each proposal had a consistent price per watt quoted but the gross price varied due to proposal scope of work changes (i.e. PV Module quantity/type etc.). The method of all-encompassing pricing via “Price per watt” calculations is common practice in the solar industry. 2) Sunworks employs trained Site Survey Technicians and skilled Design Engineers. These team members gather and interpret data as it pertains to the proper installation of a solar system. They account for local building department jurisdictions requirements, State Fire Marshal codes, utility specific code requirements, NEC code compliance, client requested aesthetics and solar system production values (i.e. shading, tilt, azimuth etc.). All solar system designs encompass these variables and are used as the baseline for permit procurement, installation, inspection, warranty and solar system production guarantees. Designs are created using a host of technically advanced software (i.e. [redacted] etc.). On multiple occasions the client expressed doubt regarding these designs and the competence of Sunworks, doubt was expressed by utilizing a rudimentary process of cutting out solar panels from cardboard and manually placing them on blueprints of the home. 3) The solar industry is a constantly changing environment of new technology, building codes, equipment & pricing. Sunworks has a competitive & comprehensive solar sales training program and successfully recruits/attracts industry experts for our sales teams. We don't claim to know everything nor do we claim to be perfect we simply try to do whats best for our clients within the project specific constraints & code compliance. 4) Sunworks strives to encourage professional, dynamic & mutually respectful interactions with our clients. It is our goal to recognize areas of improvement & continually tailor our practices to accommodate those goals. 5) Loan options are a third party function in which Sunworks can only act as an adviser to the client. These products are managed, controlled & regulated by the independent finance company. We can only provide the options that are made available by those companies. 6) Itemized lists of all materials are insignificant to the client as they are inclusive of various materials. The client proposals indicate the scope of work & specifies the PV Solar Panels, Inverters & Racking, these are the major components of a solar system. 7) Promotions, rebates, gifts & incentives are common practices for lead generation. The majority of our leads are generated from Client Referrals hence the reference to positive reviews. 8) Sunworks is an active & good standing member of CAL SEIA, however we are always striving to learn & grow in a constantly evolving/changing industry. It is Sunworks goal to save our clients money by making an investment for their home and gaining energy independence from Utility company's continually increasing electrical rates. Mr. Herald is a competent & informed consumer, however he was not willing to accept our recommendations for the solar system Sunworks could provide him. The client indicated in multiple conversations with our sales staff he was unsatisfied & had lost faith in Sunworks. The approach for expressing doubt or concern was handled abrasively, and not in the theme of mutual respect to garner a desired result. The client also indicated his desire to procure opinions of other solar companies and potentially pursue cancellation of his contract in order to hire another solar company for his solar investment. Sunworks allowed the client out of his contract as it was deemed we would be unlikely to satisfy all of the clients requests within the required constraints, reassure him of his doubts and net a positive outcome for both parties. Our sales team notified the client of this decision and subsequently issued a complete deposit reimbursement along with a formal notice of cancellation of his project (as referenced in the client’s complaint). Although we strive to encourage a mutually beneficial working relationship unfortunately at times it becomes apparent that a company is not best suited for the client, that was unfortunately the case with this project.