Supa Sales & Service

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Thank you for your responds toboth the Revdex.com and to the Attorney General’s officeMs [redacted] (from theAttorney General’s Office) informed me that you did respond to the secondletter that was sent to you on 6/15/which was also after you receive myoriginal letter from the Revdex.comAt the time of writing my complaint to the Revdex.com,Ms [redacted] had informed me that you had neglected to respond to the firstletter she sent you back in March and was going to send you a second in hopesof a respondsUnfortunately, she has now informed me that after speaking withyou it did not appear that her office is going to be able to help resolve this problem.I am glad to hear you are more open to working with me through the Revdex.com and Itoo hope we can “come to a mutuallybeneficial agreement and put this unpleasantness behind us”.I would like to address theclaims you have written in your responds letter, so that maybe we can understandone another betterI did come to your dealership with a friend of yours thatnight after hours because that is when I was asked to comeI did not requestspecial hours on my behalfI was never informed that this was a consignmentcar, in fact I had never even heard of such a thing until reading yourrespondsAlso, I have copies of the bill of sales that Supa Sales and Servicepurchased the car on January 21, for $(See attachment) I have alsoattached ads I had seen on this particular car (notice Vin #’s match) thatsaid it was being sold by Supa Sales and Service, not a consignment saleI amalso 100% sure I was never informed that it may need a battery until readingthis letterAs I previously stated, I was informed that the car had noproblemsYou wrote that you could sellthis car on your lot for $3500, so it is unclear to me why I could not returnthe car after multiple requests? The first of which being the VERY next dayafter the purchase, when I came to discover all the paperwork issues when I wasunable to register the car plus electrical issuesThe paperwork issues were infact Supa Sales and Services error, I have copies of the title and [redacted] for Correction Forms ( [redacted] by your office manager, [redacted] .) showing a transaction that had fell through between the man youpurchased the car from on January 21, 2015; after the buyer “backed out of thedeal” that he was originally attempting to sell the car tooI would be happyto provide copies of these transactions if you have misplaced yours.Your way of trying to fix this“dirty” title was to cross out the lady’s name that had previously backed outfrom purchasing this vehicle and then put in your businesses name and gave meyet another [redacted] for Correction form, ( [redacted] by your office manager, [redacted] ***.) which again was not able to fix the “dirty” titleIn the end,Supa Sales and Service had to get a clean title for the car so the car was ableto be registeredWhich cost you less money due to the bill of sales you wrotefor the car saying I only paid $1000, when in fact, I paid (I have copiesof all this paper work as well and would be happy to send it to you, if needed.)I absolutely NEVER refused toreturn the rental car that Supa Sales and Service provided me after my secondattempt to register the car failed and then waiting to receive a clean titlefrom Supa Sales and ServiceThe first I heard that you wanted the rental carback was the day the title was finally fixed and a staff member of Supa Salesarrived at my place of employment with the registration and I returned the keysat that timeSupa Sales and Service did offerme a refund but acted like bullies about itThey said they were going to MINUSout the cost of the rental car they said they were providing me and the cost ofthe registration feeThis totaled out to $dollars, taking back almost ½ theprice I paidAlso, I would have LOVED to try to have the car inspected,however it died the same day I finally received the registration, which wasalmost an entire month after the purchase dateI have always been treatedgreatly by small family owned businesses, which is why I brought my business toyouMy past experiences with small businesses have always been very positive.Whenever possible I shop small and local to support my communityI am tryingto not let this poor experience taint this.In closing, you said you wouldlike to reach a mutual agreement but never suggested one in your letterI wouldlike you to retrieve the car at your expense as it is unable to be driven andprovide me a full refund of my purchase priceAll my contact information isstill the sameI look forward to hearing from you within the next 2-week sothat we can try to solve this quickly and amongst ourselves Sincerely, [redacted]

In February of Ms*** came to our smalldealership with a mutual friend, after hoursand needing a car immediately She didnot have a lot of money to spend so we tried to help out by selling her a car that we were processingfor consignmentThis means we did not own this
vehicle outright, but we wereselling it for someone else. This carwould have sold for $on our lot but we sold it to her for $Werequested two forms of payment be issued so we could pay our consignor andprocess our commission The vehicle hadbeen recently repaired and we informed Ms*** that it was likely in needof a new batteryShe insisted in taking the vehicle right away but we informedher to return the car at her earliest convenience so we could make thenecessary repairs.Ms *** signed all the required paperwork including thebuyers guide and warranty information (attached) all of which clearly statethat for any repairs to be made the vehicle needs to be brought back our shop.Over the course of the last six months she has not once brought the car to usfor repairThe paperwork that she signed also clearly states that we are notresponsible for providing alternate transportation or loaner vehiclesDue to astrikeout that was made on the back of the original title she was unable toregister the carThis error was made after the title left our dealership.Despite this we felt it was helpful to put her in a rental vehicle which wepaid for in full, until the duplicatetitle was issuedOnce the duplicate title was received by the dealership Ms*** refused to come and return her rental The dealership then took herpaperwork and performed the necessary transactions at the DMV , for which wehave not yet been compensated, and delivered the title to her workplace wherewe were received with foul and unnecessary language from Ms***Ms*** continues to demand that we come to her to fixthis vehicle at her work or in her driveway and has repeated been informed that this is not reasonable orpossibleShe continues to refuse to bring us the vehicle for repair. A letter was received from the AttorneyGeneral Office on 6/15/and was responded to on 6/16/outlining the courseof events to Ms *** *** ***The history of text messages between Ms.***s sister and Ms*** (Office Manager) we also read to herThisexchange clearly lays out the multiple times we requested the vehicle bebrought to us so we could make necessary repairsAt one point the request wasmade for a refund and Ms*** stated to bring the vehicle and title to thedealership and we would do soThe vehicle has never been returned to SupaSales & ServiceMs *** informed us that Ms*** left out severalof these details when filing this complaintMs *** was to contact Ms.*** and inform her further of the law stating the seller (Supa Sales &Service) needs to be given up to three attempts to repair the vehicle before anrefund is issued. Ms*** alsoinformed me that according to the state records no attempt has been made my Ms.*** to have the vehicle inspected.During this entire transaction/sale we feel that Supa Sales& Service has gone above and beyond required standards to aid Ms.***. We are a family owned and operatedbusiness and take pride in our exceptional customer service We have kept our word to all of our customersand if Ms*** made any attempt to bring us her vehicle we would honor ourword with her as well. We hope that wecan come to a mutually beneficial agreement and put this unpleasantness behindus.Tell us why here

I have been in contact with the Office of Consumer Affairs. I was told their response was to be that they could no longer work with you because you have not followed the simple rules laid out in the Consumer Rights/Used Car Warranty Law. If you have an issue with the vehicle it needs to be returned for repair. It is your responsibility as the consumer to bring the vehicle back. We have up to three repair attempts before we are required to issue a refund. It is not the responsibility of Supa Sales & Service to "Come get" your vehicle or "Come make" repairs outside of our facility.Coming to a mutual agreement means following the rules laid out to protect both the dealer and the consumer. We stand by our original statement and the statement that has been made throughout, bring the vehicle to us and we will work together to solve the issue at hand. Our dealership is still located at [redacted] and we are open from 9-5 Monday through Saturday.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This case was never about the lemon law. It was and hasbeen about how you do not listen to you customers (as you have again pointedout in your respond) I have never mentioned the lemon law in any of my messagesto you.My issue has ALWAYS been that I repeatedly asked for arefund within less than 24 hours after purchasing the car and then many, manymore times following that. Not due to a LEMON LAW but due to a dirty title yougave me that left me unable to register the car and have it inspected. I waitedWEEKS without a vehicle of my own… even though I had paid for it.You are NOT listening to your customers. Clearly the “customeris always right” policy does not apply at Supa Sales and Service and I onlywish someone had warned me before I brought my business here. I hope now otherscan have this information that I was not privy too at the time of my purchase.Seeing that you would rather talk in circles about thingsthat are NOT the point (lemon law) instead of helping your costumer, I unfortunatelyfeel the Revdex.com (just like the Attorney General’s Office) is not going to be ableto help you assist me with the real issue here. I hope I am wrong… and I hopeyou will be willing to refund me for the car as I have asked for over and overand over again. I do not feel this should be an issue, seeing you mentioned inyour previous responds that you could get so much more money than I paid youfor this vehicle.Thank you for your time,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Thank you for your responds toboth the Revdex.com and to the Attorney General’s office. Ms. [redacted] (from theAttorney General’s Office) informed me that you did respond to the secondletter that was sent to you on 6/15/15 which was also after you receive myoriginal letter from the Revdex.com. At the time of writing my complaint to the Revdex.com,Ms. [redacted] had informed me that you had neglected to respond to the firstletter she sent you back in March and was going to send you a second in hopesof a responds. Unfortunately, she has now informed me that after speaking withyou it did not appear that her office is going to be able to help resolve this problem.I am glad to hear you are more open to working with me through the Revdex.com and Itoo hope we can “come to a mutuallybeneficial agreement and put this unpleasantness behind us”.I would like to address theclaims you have written in your responds letter, so that maybe we can understandone another better. I did come to your dealership with a friend of yours thatnight after hours because that is when I was asked to come. I did not requestspecial hours on my behalf. I was never informed that this was a consignmentcar, in fact I had never even heard of such a thing until reading yourresponds. Also, I have copies of the bill of sales that Supa Sales and Servicepurchased the car on January 21, 2015 for $800. (See attachment) I have alsoattached 2 ads I had seen on this particular car (notice Vin #’s match) thatsaid it was being sold by Supa Sales and Service, not a consignment sale. I amalso 100% sure I was never informed that it may need a battery until readingthis letter. As I previously stated, I was informed that the car had noproblems. You wrote that you could sellthis car on your lot for $3500, so it is unclear to me why I could not returnthe car after multiple requests? The first of which being the VERY next dayafter the purchase, when I came to discover all the paperwork issues when I wasunable to register the car plus electrical issues. The paperwork issues were infact Supa Sales and Services error, I have copies of the title and [redacted] for Correction Forms ([redacted] by your office manager, [redacted].) showing a transaction that had fell through between the man youpurchased the car from on January 21, 2015; after the buyer “backed out of thedeal” that he was originally attempting to sell the car too. I would be happyto provide copies of these transactions if you have misplaced yours.Your way of trying to fix this“dirty” title was to cross out the lady’s name that had previously backed outfrom purchasing this vehicle and then put in your businesses name and gave meyet another [redacted] for Correction form, ([redacted] by your office manager,[redacted].) which again was not able to fix the “dirty” title. In the end,Supa Sales and Service had to get a clean title for the car so the car was ableto be registered. Which cost you less money due to the bill of sales you wrotefor the car saying I only paid $1000, when in fact, I paid 2000. (I have copiesof all this paper work as well and would be happy to send it to you, if needed.)I absolutely NEVER refused toreturn the rental car that Supa Sales and Service provided me after my secondattempt to register the car failed and then waiting to receive a clean titlefrom Supa Sales and Service. The first I heard that you wanted the rental carback was the day the title was finally fixed and a staff member of Supa Salesarrived at my place of employment with the registration and I returned the keysat that time. Supa Sales and Service did offerme a refund but acted like bullies about it. They said they were going to MINUSout the cost of the rental car they said they were providing me and the cost ofthe registration fee. This totaled out to $815 dollars, taking back almost ½ theprice I paid. Also, I would have LOVED to try to have the car inspected,however it died the same day I finally received the registration, which wasalmost an entire month after the purchase date. I have always been treatedgreatly by small family owned businesses, which is why I brought my business toyou. My past experiences with small businesses have always been very positive.Whenever possible I shop small and local to support my community. I am tryingto not let this 1 poor experience taint this.In closing, you said you wouldlike to reach a mutual agreement but never suggested one in your letter. I wouldlike you to retrieve the car at your expense as it is unable to be driven andprovide me a full refund of my purchase price. All my contact information isstill the same. I look forward to hearing from you within the next 2-3 week sothat we can try to solve this quickly and amongst ourselves.   Sincerely,
[redacted]