Initial Business Response /* (1000, 5, 2015/05/05) */
We are sorry for the inconvenience you experienced at our hotelUnfortunately, we did not any availability that day for us to be able to relocate you into different accommodationsWe have a limited number of jacuzzi suites that are
non-smokingWe have researched the history on the reservation and it was reserved for a smoking suiteThis may very well have been an error on our behalfWhen we were notified of the water discoloration in the spa, we ran tests and noticed that the spa had to be flushed and chemical levels needed to be re-calibratedTherefore, we placed the spa out of order until the levels were back to health codeWe have issued a full credit and hope that you give us a chance in the future to provide you with exceptional service and accommodations nothing short of excellent
Initial Business Response /* (1000, 5, 2015/05/05) */
We are sorry for the inconvenience you experienced at our hotelUnfortunately, we did not any availability that day for us to be able to relocate you into different accommodationsWe have a limited number of jacuzzi suites that are
non-smokingWe have researched the history on the reservation and it was reserved for a smoking suiteThis may very well have been an error on our behalfWhen we were notified of the water discoloration in the spa, we ran tests and noticed that the spa had to be flushed and chemical levels needed to be re-calibratedTherefore, we placed the spa out of order until the levels were back to health codeWe have issued a full credit and hope that you give us a chance in the future to provide you with exceptional service and accommodations nothing short of excellent