Super 8 Dublin

Review: [redacted] and I have regularly stayed at this motel in [redacted]..

On a visit on October 30th, we stayed in room 115. [redacted] found bites on her shoulders when she arose in the morning, and on checkout, I reported this to the manager, suggesting that the room needs to be fumigated for bed bugs. [redacted] explained that she is highly allergic to bed bugs. As I was reserving a room for the next night, I requested a different room.

We stayed overnight on November 1st, staying in room 101, with no similar incident of bed bug bites.

We returned for an overnight stay on November 8th, and were assigned room 104. [redacted] was reading in bed and noticed that she was getting bitten, so I reported this to the front desk in the early evening and we were reassigned to room 107. [redacted] awakened me at midnight as she was experiencing bed bug bites. We then checked the bed for bugs, and finding none, we settled back in and left the light on, based on the theory that bed bugs only come out in the dark. A few minutes later [redacted] awakened when she felt something on her wrist and saw a bed bug biting her. I killed the bed bug and kept his body as reference.

We then packed up to leave the hotel after 1:00 am, as we were obviously not going to get any rest. When we checked out, I spoke with the manager who was on duty and [redacted] showed him the bites on her hip and her arms. He refunded our night’s lodging at this time.

On the first incident with the bites in room 115, the manager said he was blocking off that room until fumigated and, not to worry, bed bugs don’t travel room to room. When we moved from room 104 to room 107, I was operating on this theory that bed bugs do not travel room to room.

On further study, I found that theory to be flawed. On a web page of the National Pest Management Association, I found the note to hotels and lodging to not ignore the rooms adjacent to or above/below the affected rooms.

In the case of the bed bug bites to [redacted], she suffered from extreme itching, trying various lotions and potions from the pharmacy which seemed to yield little or no relief.

Her doctor prescribed a steroid medication that was able to reduce the itching to a more tolerable level, and she experienced this itching for about 10 days after the event.

I believe that if this motel had taken the proper reactive and proactive measures after the first bed bug event on the night of October 30th, [redacted]’s health effect would have been minimum and she would not have been subjected to the health risks experienced on November 8th.

But they did not! This led to the suffering that she experienced for a week and a half, and that the hotel is directly responsible for all her suffering.

When I contract with Super 8 for lodging, I expect a safe and clean room. Based on these bed bug events, this obviously is not what we received. As a professional business in the lodging industry, it is incumbent upon Super 8 to be knowledgeable on conditions that can affect the safety of their customers.Desired Settlement: Reimbursement for [redacted]'s incapacitation in the amount of $1000.

Establishment of policies to prevent the bad decisions and neglect that rendered us vulnerable to an attack on her health. in the first place.

Business

Response:

I recall Mr. [redacted] and a lady were her quite some time back. nThe complained of the lady having issues with bugs in the room but Mr. [redacted] didnot develop any rash or something. They requested a change of room and we did that. Mid of the night they came back with same complaint and we refunded their money. We inspected the room and nothing was found. Next day, he complained to Health department and we had an inspection. The inspector inspected both the rooms and was satisfied with the prevention and control measures being taken.This is for your information.Regards:[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company response is lip service, not customer service. I do not believe the answer that the inspection showed no issues, and that proper action was now taken. Proper action was not taken when I informed the Manager originally about the presence of bed bugs, which led to [redacted] being eaten alive with them.I believe the business should be held accountable for their decision not to deal with bed bug infestation when originally reported. Why did my wife have to suffer?It is time for this business to act responsibly towards their customers!

Regards,

Review: My husband and I were on our way home from our honeymoon and we decided to go to the Super 8 in Dublin, VA. We got to the room it smelled like smoke and it was a non-smoking hotel. Then when my husband took a shower the shower rode was broke causing water to run all over the floor. Then I went to take a shower and I was going to wash my face and saw that the wash cloth was dirty. It looked like they hadn't washed it. So I got the other wash cloth and washed off and then realized that there was a black hair tangled up in it (very possibly a pubic hair). Then we realized the pillows and bed sheets were stained. We wanted to leave right away but the lady at the front desk said that there was nothing she could do to give us our money back until we talked to a manger and that he wouldn't be in until 8 am. So with being disgusted with the bed, we barley slept. Then we expressed our dissatisfaction to the manger, and he would only give us 20 percent back. The manger never even apologized for the condition of the room.Desired Settlement: We want 100 percent of our money back.

Business

Response:

This is to inform you with the reference to guest complain of Ms [redacted] that we apologize for their experience they got. but the Room which was given to them was non smokeing. and they might got smell from the next room because there was smokeing room next to it. for the complains we got from the guest are taken under consideration and as per our house kepping incharge, that room was checked properly according to their complain. We also found out that their room was already given on best discounted price. and after We hurd all complains the guest was offered 20% more discounted on room rate. but instead of respect that offer from manager they started talking more rudely and started giving more threat with more multiple complains. and they just wanted their all refund back, which was not under manager's policy. Super 8 team is also sorry for the experience the guest got. but team member do not accept inappropriate language and any kind of threat of complains. Regards, Jigar DoctorManager