Super 8 Greencastle

-------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Aug 2, at 7:AMSubject: Fwd: ID # ***To: ***@myRevdex.com.org---------- Forwarded message ----------From: super 8 Date: Mon, Aug 1, at 4:PMSubject: ID # ***To: [email protected] Representative , Yes *** ***'s wife came in the office for reprogramming the key and we did not deactivate the keys for them if the key goes close to the credit card or cell phone or the statics key has a magnetic strips it will erase the program which is means not office deactivate the key its happen with any guest not only his.and also its happen any hotel not only this hotelany we are apologies for that. And also he reminding about he said the damage is not on his room and he said it from any room but the damage is from his room and we already send the picture by email on july we send the email and the room is his room # ***. All the Other points has been email on july and this is the last two points I have and there is nothing out to given.and every time it will be samean we send the all documents and pictures all ready by email on july Once again all the documents has been filed from Revdex.com , Wells fargo bank and *** GM hot line. If ** *** have any small issue contact the hotel or Gm Hot line ** *** already has all the contact information we resolve all the points from Revdex.com if any information you needs please feel free the contact the Hotel.Thank you . -- Kal P***Super 8 Buchanan TrailEGreen Castle, PA 17225Tel:###-###-####Fax:###-###-####super8greencastle@***.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I do NOT believe anything these people have to say to defend their lies & irreputable business practices! There is no way that BOTH our access cards were accidentally deactivated.Also, there is no way those scratches were from our dog in our room, as our dog stands only 4" off the ground! I still contend that the $100 charge was an attempt @ credit card Fraud, & I would not be surprised to learn that they have done this before to other guest pet-owners.I am fed up with addressing these unscrupulous owners' responses. From trying to read their nearly indecipherable use of the English language, I would say that they should avoid personally writing their own responses.
Regards,
[redacted]

July 13, 2016SUBJECT; Billing and Collection Issues -     1. $100.00 Charge for the damage on the Room Entrance Door - Room No. **4    2. [redacted] Reservations for 2 and 3rd Nights of his Stay    3. $15.00 Pet Charge per night for 3 nightsDear [redacted]...

[redacted]Thank you for bringing the above matter to our attention and giving us an opportunity to present the legitimate and true documents to you about this false and aggressive (racially motivated) complain.   1. $100.00 Door Damage - Room No. **5 - Stayed 1 night - Guest stayed in this room and then moved to Room No. **4.  Room **5 was fine we did not found any damage or anything wrong. We did not claim anything for this room.  As guest stayed in this room for 1 night only so there is no issue of housekeeping.  Next 2 nights, he got different room per his reservation for another type of room!  So He go nice cleaned room again so there is no issue of housekeeping.  All the time of his stay, he was always agreed with us and satisfied.  Never showed any disagreement nor dissatisfaction to us.  So, false complains about housekeeping is untrue.    But for next 2 nights, guest moved Room **4 where we found few damages but we only charged for the damage on the Room Entrance Door, because it was obvious and important for our room to rent to next guest.  For evidence we have attached/submitted photo of the damages.  Bottom rectangle panes was scratched by dog many times and also door trims looks like dog was trying to pulling by his teeth.  Photographs are attached for your verification.    2.  Against 2nd False claim, we are attaching Reservation Confirmation Letters, which clearly shows that 1st night Reservation was the only one for 2 beds.   The Confirmation Letter for remaining 2 nights shows clearly that it was for 1 bed only.  These evidences are self explaining the truth and they were not created by us but it was received from Wyndham.  If there is anything wrong with those reservations, then Guest supposed to deal with [redacted] directly instead of falsely blaming hotel.    3.  Now, about $15.00 pet charges.  This charges are already on our Web Page, to cover the extra cleaning.  It is not a deposit, it is a per night pet charge/fee.    4.  About reviews, reviews are helping us to improve and provide better services to our valued guest.  We always welcome and respect their reviews.Herein, we tried our honest and true efforts to present the facts about this false complain.  However, if you need further details or evidence; please feel free to contact us.  It would be much more easier to provide you all these details and evidence through emails or internet media.  Thanking you, SincerelyKai P. 07/19/2016