Super 8 Motel Owensboro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Business Response to a Complaint Complaint ID#: Company Name: Super HOtel Company Contact: *** *** Company Phone: 270-685-Company Email: *** Person Who Sent the Complaint: *** * *** Staff Member:
Response: Thank you for your feedback and making us aware of your concerns, however this relates to debit/bank card regulations which we do not have any control overWe did honor the $gift certificate given to us by the guest; additional funds may have been held based on the guest's financial institutionWe do have this policy posted at the front desk in our lobby for all guests to read at cheand during their stay at our hotelAgain we do apologize for any inconvenience this may have caused the guestSent on: 8/6/3:15:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached a copy of my receipt, showing the total is $and I then I attached a copy of what was taken from my bank account, $This is less that the first pending charge of over $200, but it is still $over what I was supposed to payRefund the amount you took from me for no reasonThank you
Regards,
*** ***

Thank you for notifying our office of the concern filed by [redacted] at the Super 8 property in [redacted], KY.       We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service.  Customer Care has been advised that the property has given a full refund to the guest and that the management at the property sincerely apologizes for any inconvenience.      If you need any more information on this matter, please contact me directly at [redacted].com.  Best Regards,   [redacted] Liaison, Customer Care [redacted]
[redacted]
[redacted].com

Thank you for notifying our office of the concern filed by [redacted] at the Super 8 property in [redacted], KY.   To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before December 29,...

2016.  As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason this concern is not resolved, please contact me directly at [redacted].[redacted].com and I will personally help address the guest's needs.    Best Regards,   [redacted]. Liaison, Customer Care Phone: ###-###-#### Fax: ###-###-#### [redacted].[redacted].com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[[redacted]
[redacted]
[redacted]
[redacted]
[redacted] My name is [redacted], A few weeks back I filed a complaint against Super 8  of [redacted], Ky.  As of today, Jan. 03, 2017 I still have not been contacted from anyone at Super 8. I am not sure when they were supposed to contact me, but I definitely am not satisfied with the way this is being handled. ]
Regards,
[redacted]