Sign in

Super 8 Old Saybrook

Sharing is caring! Have something to share about Super 8 Old Saybrook? Use RevDex to write a review
Reviews Super 8 Old Saybrook

Super 8 Old Saybrook Reviews (1)

Review: me and my fiance stayed at the super 8 a few weeks ago we were to tired to drive back from the shorline so we needed a place to crash. we checked into this hotel around midnight when walking in I saw a dead crispy bug and looked into the closet that was open and saw orange spider so I had to kill it. the floor was also dirty and moldy feeling room looked like it did not have a full cleaning in a while just the bare minimum was cleaned. the wall was patched up in places, and in the am I ended up killing 3 more spiders 2 in the bathroom and one on the wall in the room. when we checked out we mentioned that the room was filled with spiders and bugs the person at the checkout desk blamed it on the heat outside and the darkness. there were way to many bugs for it to be like that he said there was nothing he could do for us. so we called the 1800 number and they told us they would contact the owner he offered us 40% off a stay at his hotel but wont work for us as we wont stay there again room was rundown and bugs were everywhere I even saw dead bugs in the windows of the rooms that were empty. his hotel needs a full cleaning by professional pest control people.

Product_Or_Service: overnight stay at a the hotel

Desired Settlement: DesiredSettlementID: Refund

I would like a full refund of the almost 80 something I spent on the room for one night we had to sleep with the lights on in the room after killing the spider and finding the dead bug on the floor, I would never stay at that hotel again and him offering us 40% off would not work. his hotel is run down and needs a full inspection with a cleaning, if the board of health was to come there he could possibly get shut down.

Business

Response:

Business Response /* (1000, 9, 2013/07/08) */

Contact Name and Title: [redacted] Front Desk Manager

Contact Phone: XXXXXXXXXX

Contact Email: [redacted]@gmail.com

As per the details given by Mr [redacted] about the ants and spiders faced by him , we checked the room immediately when guest checked out in the morning but could not find any spider or ant inside the room neither on the bed sheets,we took action and immediately called the pest control guys but they also could not find anything inside the room.Also when the guest checked out our house keeping people went to clean the room but they did not find any insects inside the room and on the bed sheets.

We would like to inform that when guest arrived at the front desk he was absolutely fine and he did not complaint about the spider that bit his stomach.If such incident would have happened the guest would have told us about it we would have helped him by calling a doctor but when he came to the front desk he was very fit and fine and did not told me anything about the red bump on his stomach.With regards to the insurance cover ,we would like to have all the medical bills related to the red bump on his stomach and we will take action accordingly.Also I would like to add that the pest control team every month checks all the rooms to ensure there are no insects in it.

We spoke with the guest Mr.[redacted] at 1:00pm on 06/13/2013 and we offering discount of 40% to 50% to him on weekdays & weekend, when he will stay in our hotel next time. The guest was completely agree with us and He was perfectly fine and completely agree with us.That's why in our My portal site, Super 8 customer service closed the

case without any doubt.

Business Response /* (-10, 11, 2013/07/09) */

Business supplied email: [redacted]@gmail.com

Use this address for this or any future complaints, but nothing else

Check fields!

Write a review of Super 8 Old Saybrook

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Super 8 Old Saybrook Rating

Overall satisfaction rating

Description: Hotels

Address: 37 Spencer Plain Rd, Old Saybrook, Connecticut, United States, 06475-4001

Phone:

Show more...

Web:

This website was reported to be associated with Super 8 Old Saybrook.



Add contact information for Super 8 Old Saybrook

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated