Super 8

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

I guess I need to go back by the place to get a refund? I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

The patients membership was cancelled by the clinic at his request a month agoI am not sure why he is contacting the corporate officePlease advise

I have spoken to Mr [redacted] and the issue should be resolved with the customerYou should hear from him soon.Thanks, [redacted] ***

After viewing two totally disgusting rooms at the "Roach Motel" down the street and having to get a refund we had the great fortune of meeting MrPatel @ Super motel The booking site we were using had said no vacancies, but we decided to stop and see if they had any cancelations MrPatel was gracious enough to show us a room without swiping our card first He was very enthusiastic about showing us his brand new "only one around, king size pillow top beds" and the brand new carpeting He said he had just painted the sidewalk, which were exceptionally clean The room had wear and tear, but was pretty clean Before we left to go back to make payment for the room MrPatel turned on the A/C so it would be cool when we returned He was a most gracious host and we had a very comfortable nights sleep

To Whom it May Concern, This is regards to [redacted] We did refund her for night p 62- What about smoking fine because they smoke in non smoking room which is $fine Thank you

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] ? Dear Contact: ? Thank you for notifying our office of the concern filed by [redacted] at the Super property in Lacey, WA.? ? ? We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service.? Customer Care has offered you a resolution of $15,Wyndham rewards points as a goodwill gestureThose points will still be honoredAny additional compensation, you will need to work with the property ? Thank you!

After driving several hours for Thanksgiving fun, we decided to stop for the night at this motelWhat could have been a night to rest our bones became a night of hellIt all started with the hotel's website failing to inform us that we had to pay a Pet Fee, which was $Then this slovenly joke of a front desk clerk decided to give my wife and I the WORST service I have ever witnessedWhen my wife thought that the pet fee tax was a mistake, we decided to talk to the same slovenly front desk [redacted] about itInstead of being nice and friendly, he was being a total [redacted] Not only he talked down to my wife and me, he was very disrespectfulMy wife tried to explain that the pet fee tax, he decided to play the "I'm smart, you're dumb" routine with usWhen he suggested to call the manager, we gladly accepted the offerThe manager informed that there was NO tax for the pet feeBefore we could pay the pet fee, we wanted the receipt and he refused! Then he decided to get in an argument with my wife and even told her to "shut up, I'm Talking"I don't know what planet this unkempt careless office clerk was from but I nearly wanted to throttle this guy for being a jackassIf you want a place to stop and rest, AVOID This place at all costs

To whom it may concernWe did took action such as change the sheets and there was no stain and call pest control to check the room they didn't find anything but we had to pay to check the room some how no matter what we do we can not make customer happyThank You

This email is regarding [redacted] Pezdir's Mazda. When the vehicle arrived here there was extensive damage to the rear right quarter. The original estimate to fix the suspension and auto body work was not satisfied with the amount from the insurance company. We fixed as much as we could of the vehicle... for the amount that we received. [redacted] was notified of the cost of the body work that needed to be done and the extent of the damage. She refused to do any of the body work with us because of the price and we were notified she was taking it to a friend that was going to do the body work for cheaper. The rear bumper cover was temporarily hung and secured on the vehicle. On the phone with [redacted] she informed me that the body work was done by her friend, which would have removed the rear bumper cover, and after that situation is when the incident occurred. We are very happy to keep our customers satisfied but the body work was not done by us. That being said there is no action to be taken on our part for her misfortunes.

Bed bugs #214 We stayed the evening of sept 30. we had no issues whatsoever. the staff was wonderful. we had [redacted] at our service. the pool was clean the room was clean and we had no complaints. until the next day when I became itchy. I didn't think anything of it until bumps started forming all over my body. I asked my daughter to check my back and she counted 15 bumps. I have them on my face arms belly and back. I believe it is bedbugs. Saturday is when I came to that conclusion and there are no dr offices available. I have to wait until Monday to get checked out. but I've had them before from a hotel and know what they look like. I contacted the hotel and spoke with [redacted] to ensure no other people would stay in that room until they got their room checked out and sprayed. he said there was someone already in there. I politely suggested that he may want to kindly tell them what is suspected and move them to another room. It didn't sound like he was too happy to do that,

This letter is in regard to *** *** room reservationWe make hotel reservations that are secured with customer credit card not only to ensure the customer they are guaranteed for the room, but also ensures we will not hold a room that we will lose revenue on, if the customer does not show up or cancelWe have a hour cancellation policy in place for customer to have the time to cancel the reservation if needed within a reasonable time frame to allow us to sell the roomThis reservation had not been cancelled and we held room as guaranteed by customer for arrival 8/7/Resulting in a one night room charge plus tax fee to customer credit cardOur agent had spoken to customer on 8/5/and stated the customer made a new reservation for 8/21/and had also confirmed the first reservation for 8/7/We regret the inconvenience to the guestWe have our policy in place to ensure our guest their hotel stay and to prevent loss to the business

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the refund was issued to my bank and this resolution is satisfactory to me.
Regards,
*** ***

We will just refund the moneyI will send a check today to *** *** *** *** ***

*** *** had rooms under her name arriving to check in on February 13, Upon arrival, she stated that she had reservation under her nameWe checked her into the rooms that were reserved through orbitz.comOne was for a suite and for a regular roomOnly was paid through orbitz
due to confusion of to many reservations and cancelations in her name for the same dateThe room paid for through orbitz was the regular room*** *** failed to mention that of her rooms was reserved under a different name of *** ***, therefore manager checked her in for both reservations under *** ***The manager was never informed that the reservation under *** *** was actually the reservation that *** was supposed to be checked into*** *** should be asking refund from orbitz for the room under *** *** due to her lack of communication at check inThere were many reservations made and cancelled under *** *** on February 13, It was orbitz failure to cancel the correct amount of reservations keeping reservations instead of On many occasions, the manager spoke with *** *** about the situation and explained multiple times that it was confusion on orbitz partShe should speak with them about the refund. In conclusion, Super should not be responsible for *** *** refund Room confirmation number reserved under *** *** Room confirmation number reserved under *** *** Room confirmation number reserved under *** *** Super Manger Misha Carr Hill Rd Columbus, IN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The letter received indicates that this audit was for check ins after midnight. The attached receipt was printed at 6:57PM on 8/15/13. I have already received my funds back from my bank because I have already supplied them with a copy of the receipt from the Holiday Inn. They will be in contact with the Super to receive their money back. The information that they have supplied is incorrect as far as the check in time therefore I feel that they have also charged other unsuspecting guest. There is no excuse.
Thank You
Regards,
*** ***

Complaint: ***I am rejecting this response because:The fact that some of the rooms were discounted does not justify me having to be there over hours for the workers to fix mistakes that were done on my accountThe ones that got discounts where not even the ones who had problemsNot to mention that the members who left after I did were charged moreIf a reimbursement is not given that's fineI will never return nor recommend this placeI have never had issues as we have rented the last years from this placeAnd I have never had the problems I had this time and never been treated like thisBut thanks, for what u think is right.Sincerely,*** ***

We did refund the person that made the reservation

Shuee's delivered the ***'s custom order sectional on Friday, September 23, 2016. Mr*** posted on the Shuee's web page on Sunday afternoon, 9/25/that the sectional had a noxious odor and that they would like it returned to Shuee's at a $restocking fee. Lynn T***,
Shuee's Furniture and Mattress General Manager, called Mr*** on Monday morning, 9/26. Lynn explained the sofa had been inspected prior to delivery but that we would send someone out immediately to inspect it again. Jeff B*** promptly visited the ***'s home on 9/and inspected the sectional. He was not able to detect an unusual order and shared that finding with Mr***. Mr*** asked Jeff if he knew where their old sofa was located. Not being on the delivery team, Jeff expressed he did not know where it was located at the moment Lynn called Mr*** again on the afternoon of 9/and explained that if a defect was found that Shuee's would return the sectional to Klaussner and make it right, but that no issue was being detected. Since the sofa was a custom order, Shuee's was not able to return the sofa to Klaussner. Mr*** seemed agreeable and did not argue any points On 9/Shuee's was made aware of a negative Facebook posting by the ***'s. On 9/29, the ***'s also mailed a letter to Shuee's owners and Lynn stating that they felt lied to concerning the location of their old sofa and that they would like it back. They also expressed they felt their concern had not been heard. Bill and Brent Shuee discussed the letter with Lynn . Lynn again called the ***'s on 9/and left a message that she had discussed the letter with owners Bill and Brent and would like to discuss their options as soon as possible On 9/30, the ***'s returned the call and Lynn spoke with both *** and ***. She explained Jeff had not known exactly where the sofa was because he did not work on the delivery team, but that we did still have it and would be happy to return their old sofa at no charge. Lynn also explained that Shuee's did take manufacturing errors seriously, which is why all furniture pieces are inspected prior to delivery and also why MrB*** went to their home immediately to do a second inspection. Lynn also offered to remove the new sectional and take it to a local charity of their choosing if they preferred The ***'s declined the offer for the donation and *** kindly stated that she had commonly experienced issues with new fabric smells and that the issue was not Shuee's fault. Shuee's returned the ***'s old sofa and moved the new sofa to their garage. The ***'s took down their Facebook post. The matter seems amicably resolved Please confirm receipt of this email to lynnct***[email protected] Thank you

[To assist us in bringing this matter to a close, you must give us a reason
why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Yes, I did receive the refund as statedWe are not smokers, so there will be no fine for smoking
Regards,
*** ***