Super America 5011

Hello, [redacted] Signed up for the unlimited wash program on 12/19/17, in signing up [redacted] had to read and agree to the terms and conditions that he understood this was a minimum month agreement We were running a promotion at the time [redacted] purchased his Unlimited carwash program for the first month free [redacted] Also read and agreed to the terms and conditions that he understood we require a business day notice to close any account prior to that billingIt wasn't till after [redacted] had washed his car for the fourth time on 1/15/then he reached out on 1/17/to close the accountWe did let him know per the terms and condition that he agreed to in creating the account we require a month participation and we did not receive the proper notice to close the account prior to that billing period Also in Paul's billing transaction history (provided screen shot attached) He was never charged $50.00, he was billed for the one moth of $due to the promotion being ran at that timePlease let us know if you have any further questionsThank you,SuperAmerica

To whome may concern,We received ***'s one phone message on 4/5/18, we do work in the order of things received to be fair and assist every customerWe then received her two emails Friday morning (attached) and have responded with the email belowShe had previously registered her account with a
different email address then when she created a new account she couldn't view her points as they were on a different accountWe have corrected her account and followed up with *** directly "From: CustomerService (SuperAmerica) Sent: Monday, April 09, 10:AM To: ***@yahoo.com Subject: FW: SA rewards card ***,Thank you for contacting SuperAmerica customer service, We apologized we missed your call on 4/5/as expressed when you left a voice mail that we are experiencing very high call volumes and we are working as fast as possible to assist every customerWe have located your rewards account with your card number and see you must have had an old email on the account from when you previously registered your cardWe see your new account your created with this email address and have transferred your points to your updated account. Please don’t hesitate to reach out if you have any further questions and again thank you for your patience" Customer Service MangerBrea

Initial Business Response /* (1000, 8, 2016/01/07) */
*** never reached out to SuperAmerica customer serviceif *** had reached out to us we would have been able to take the appropriate steps to correct this and make it right with himWe have attempted to reach out to *** with no
success
Initial Consumer Rebuttal /* (3000, 10, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have never tried to contact meI can provide phone record me trying to get hold of themI can provide phone records showing they have not tried to contact me.They can't even spell me correct nameThis is ridiculous

Initial Business Response /* (1000, 16, 2015/06/25) */
We found no record of *** reaching out to SuperAmerica with this concern prior to this Revdex.com complaintWhen we attempted to reach her, *** would not answer nor return the phone callRegardless, we looked into ***'s concern and found that
due to our company policy regarding following State and Federal regulations we could not a make a legal sale during that visit at one of our locations

Initial Business Response /* (1000, 5, 2016/02/12) */
Name -***
Phone number -***
Matt contacted us Friday, February 05, 9:AM
And told us about the hold showing on his account
after being notified we took action:
Banking Manager
Friday, February 05, 2:
PM
Had a conference call with Wells Fargo and the customerThe $is an authorization that should drop off
*The hold is a transaction authorization hold by the customers credit credit card companyBefore it was $and now depending on the card issuing bank it varies

Hello,Her claim was resolved, and she was issued payment for her damages on 3/8/She mentioned to the adjuster that she had submitted this right before the adjuster contacted her SuperAmerica

Final Consumer Response /* (2000, 6, 2016/01/07) */
3 weeks after the this all happened I was finally contacted by Super America, they've refunded my $30, and say they are mailing me a gift card for the inconvenience... it is a nice jester but does not cover the time and effort I had to make to...

correct their mistake. Satisfied - not happy.

Hello, [redacted] Signed up for the unlimited wash program on 12/19/17, in signing up [redacted] had to read and agree to the terms and conditions that he understood this was a minimum 2 month agreement.  We were running a promotion at the time [redacted] purchased his Unlimited carwash program for the first...

month free. [redacted] Also read and agreed to the terms and conditions that he understood we require a 5 business day notice to close any account prior to that billing. It wasn't till after [redacted] had washed his car for the fourth time on  1/15/18 then he reached out on 1/17/18 to close the account. We did let him know per the terms and condition that he agreed to in creating the account we require a 2 month participation and we did not receive the proper notice to close the account prior to that billing period.  Also in Paul's billing transaction history (provided screen shot attached) He was never charged $50.00, he was billed for the one moth of $21.44 due to the promotion being ran at that time. Please let us know if you have any further questions. Thank you,SuperAmerica

We purchased the establishment in early 2016, We were not aware these were being handed out by the previous owner. We stared posting signage and letting customers know the cards would be discontinued after December 31st 2016. After the cards were discontinued December 31, 2016 with the proof of...

purchase for the $100 card we would credit the remaining washes. Bernard could not provide proof of payment for the punch card. We have reached out to Bernard as a customer cutesy and we will be adding the point value for the remaining washes to his rewards card.

I have attached a brake down and the proper corrections. I have also reached out to John on his phone number provide to explain in more details if he has any other questions.