Super ATV LLC

Response to:Louisville KY Revdex.com complaint # [redacted] Customer returned product for exchange but it was used and could not be restocked The Return Policy states: For a full exchange the item must be in unused (no evidence of missing hardware or installation) condition Returning an item does not imply a replacement on an itemProduct was sent back to customer since he wouldn’t accept offer of partial exchange creditCustomer had kit for days prior to sending backCustomer has not stated having any issues with the product or any documented problemsWe provided him with $worth of free product which was more than customer paid to ship his product We did this even as the return policy states that Customers are responsible for all shipping on returned items and the original purchase was sent without shipping chargesCustomer did not contact SuperATV prior to sending in product for any assistance or guidance Customer sent in product and expected a full exchange and/or refund

Spoke with customer on 8-16-We sent the customer a return shipping label and refunded the amount for the wheels all except for the $for the labelsWe also sent the customer a $GC to compensate for the restocking fee for the customerCustomer was 100% happy with this resolution.Spoke with customer again on 8-30-and she had tried to retract her statement and was unable to do so and was told we had to respond.She said she will provide us or the Revdex.com with whatever information needed as she is happy with how her situation was handled and resolvedTell us why here

Matter has been resolved per the consumers call to the Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The tires I'm running are 28'' but actully measure 261/2'' from ground to top of tireThe bottom line is that when I ordered these axles they said they would work at 14'' of clearance, and the second time out they brokethey advertise these axles at a to degree angle and mine are at degrees and brokeSuperatv is putting information into the consumers just to sell a product that failsSo as far as me slamming them on social media is not true I'm just stating the facts before superatv kills someone by miss informing the consumer on this productjust so they can make a quick buckThese machines have a lot of power and if someone is traveling @ or mph and there axles break because they missed informed the consumer that they will workI have all the information they sent and were they changed there information on my phonewhen I return home I will download this to my computer so I can submit it to youI feel that I will be reporting this to the Attorney Generals Office also so there will be a record of it If someone gets seriosly injured or killedAlso superatv does have very good products and I to this day have there stickers on both my machines for there advertiseing.Only thing is the information about the axles I am upset aboutNOT EVEN AN APOLOGY FROM THEM

This was Mr***’s initial question in the notes
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6/7/4:43:PM*** I'm ordering these for a wildcat trail I have your lift kit on this machineso I have almost 14" of ground clearance.If these won't work let me knowE-MAIL is *** phone####-###-#### thank you!
It does not state the size of his tire so at this time it was unclear exactly how he was getting the 14” of ground clearance, which can be obtained by a larger tire size, in which he would not get drastic angles on his axles, which is where the problems occurredMr*** contacted me about the problems he was having about months after his initial purchase, and we covered the problems under standard warranty policies, and also explained to him how to keep the same issues from reoccurringMr*** was unwilling to make the slight changes on the machine to lessen the axle angles in turn resolving the issueHe then also became very rude and continued to slander SuperATV via social media

Authorize.net is a third party credit processor, not an entity of SuperATVThey recently experienced a system failure that double charged some customer credit cardsAuthorize.net had guaranteed customer refunds would be in a timely mannerWe have no way to access the Authorize.net accounts to
refund customersThe customer has not yet received a refund, so we have decided to issue a refund on our partWe have reached out to the customer to let her know we have issued a partial refund via her credit card and the remaining balance is being refunded in check formThe customer was left a voicemail in regards to the refund we are issuing and was told to call if she had any further questions/concerns

Spoke with customer on 8-16-We sent the customer a return shipping label and refunded the amount for the wheels all except for the $for the labels
size="3">We also sent the customer a $GC to compensate for the restocking fee for the customerCustomer was 100% happy with this resolutionSpoke with customer again on 8-30-and she had tried to retract her statement and was unable to do so and was told we had to respondShe said she will provide us or the Revdex.com with whatever information needed as she is happy with how her situation was handled and resolved
Tell us why here

Response to:Louisville KY Revdex.com complaint #***Customer returned product for exchange but it was used and could not be restocked. The Return Policy states: For a full exchange the item must be in unused (no evidence of missing hardware or installation) condition. Returning an
item does not imply a replacement on an itemProduct was sent back to customer since he wouldn’t accept offer of partial exchange creditCustomer had kit for days prior to sending back. Customer has not stated having any issues with the product or any documented problemsWe provided him with $worth of free product which was more than customer paid to ship his product We did this even as the return policy states that Customers are responsible for all shipping on returned items and the original purchase was sent without shipping chargesCustomer did not contact SuperATV prior to sending in product for any assistance or guidance. Customer sent in product and expected a full exchange and/or refund

This was Mr***’s initial question in the notes6/7/4:43:PM *** I'm ordering these for a wildcat trail I have your lift kit on this machineso I have almost 14" of ground clearance.If these won't work let me knowE-MAIL is ***
phone####-###-#### thank you! It does not state the size of his tire so at this time it was unclear exactly how he was getting the 14” of ground clearance, which can be obtained by a larger tire size, in which he would not get drastic angles on his axles, which is where the problems occurredMr*** contacted me about the problems he was having about months after his initial purchase, and we covered the problems under standard warranty policies, and also explained to him how to keep the same issues from reoccurringMr*** was unwilling to make the slight changes on the machine to lessen the axle angles in turn resolving the issueHe then also became very rude and continued to slander SuperATV via social media

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  The tires I'm running are 28'' but actully measure 261/2'' from ground to top of tire. The bottom line is that when I ordered these axles they said they would work at 14'' of clearance, and the second time out they broke. they advertise these axles at a 32 to 38 degree angle and mine are at 36 degrees and broke. Superatv is putting false information into the consumers just to sell a product that fails. So as far as me slamming them on social media is not true I'm just stating the facts before superatv kills someone by miss informing the consumer on this product. just so they can make a quick buck. These machines have a lot of power and if someone is traveling @ 55 or 60 mph and there axles break because they missed informed the consumer that they will work. I have all the information they sent and were they changed there information on my phone. when I return home I will download this to my computer so I can submit it to you. I feel that I will be reporting this to the Attorney Generals Office also so there will be a record of it If someone gets seriosly injured or killed. Also superatv does have very good products and I to this day have there stickers on both my machines for there advertiseing.Only thing is the false information about the axles I am upset about. NOT EVEN AN APOLOGY FROM THEM

Matter has been resolved per the consumers call to the Revdex.com.

Response to:Louisville KY Revdex.com complaint #[redacted]
Customer returned product for exchange but it was used and could not be restocked.  The Return Policy states: For a full exchange the item must be in unused (no evidence of missing hardware...

or installation) condition. 
Returning an item does not imply a replacement on an item. Product was sent back to customer since he wouldn’t accept offer of partial exchange credit. Customer had kit for 81 days prior to sending back. Customer has not stated having any issues with the product or any documented problems. We provided him with $329.90 worth of free product which was more than customer paid to ship his product.  We did this even as the return policy states that Customers are responsible for all shipping on returned items and the original purchase was sent without shipping charges. Customer did not contact SuperATV prior to sending in product for any assistance or guidance.  Customer sent in product and expected a full exchange and/or refund.

Spoke with customer on 8-16-16. We sent the customer a return shipping label and refunded the amount for the wheels all except for the $40 for the labels. We also sent the customer a $75.00 GC to compensate for the restocking fee for the customer. Customer was 100% happy with this resolution.Spoke...

with customer again on 8-30-16 and she had tried to retract her statement and was unable to do so and was told we had to respond.She said she will provide us or the Revdex.com with whatever information needed as she is happy with how her situation was handled and resolved. Tell us why here...