Super Auto Company, Inc.

Complaint: ***
I am rejecting this response because: I was contacted one time and told *** that I would contact her back when I can get a hold of *** which did not happen due to het being out of townMy credit was ran the day I went in the first time so therefore for things on my credit report would not have changed weeks laterAnd yes I did drive the car for week but in those three weeks I had to drive to Commerce City and have the windshield replaced which was on my time Had the car insured which cost me moneyAnd had a full tank of gas when it was takenI was also told by *** that I needed to get a hold of *** to go in and sign some more papers I had I had no idea it was to change BanksI feel as if I was mislead and have my hard earned money taken from me over mistakes in which I do not think I am accountable for so therefore I believe that I am entitled to a full refund of my moneyI put very little miles on it in time I had the carAnd the car dealership I'm sure will not lose money over any miles I put on it they was still resell it for the same value
Sincerely,
*** ***

Dear ***,
We are a business that values our customers. We have been in business for over years and that says a lot about our reputationWe are aware that you are not happy with your purchaseYou
were given the option to Trayour vehicle but declinedThe offer still stands, we will gladly discuss this option with youVisit our store during regular business hours to discuss this matter
Best Regards,
*** ***

The Vehicle was purchased on April 2nd and we started to get a hold of *** (co-signer) weeks ago, So impossible to have been a month laterWe were told by *** that she would talk to *** about when they could come in and sign the new paper workweek went by and never heard
anything from *** so we went ahead and gave *** a call and we were told the exact same thing that she would talk to *** and let us know when they could come inAfter making multiple calls to both and not getting an answer we went ahead and picked up the vehicleAbout the down Payment not being returned I can Fax over a copy of the paper work where it states that "If financing is not arranged in accordance with your contract and the Contract is cancelled, You agree to pay $per day and $per mile from the date of delivery until the you return the vehicle to the dealerThe amount you agree to pay per day and per mile is negotiable." *** ***
*** ***
***
*** ** *** ***
*** ** ***

Dear [redacted],We want to thank you for stopping by on 10/2/2017 and discussing your options. We look forward to doing business with you., we have scheduled your visit for this Friday 10/6/2017.

Like I said before we tried to get a hold of you multiple times, But why did the contract change you ask? I cant control what collections show up on your credit after the purchase of the vehicle and by the time it is sent to the bank which is what happened. The reason I didn't send you the copy of that Disclosure is because you told me you were going to hire a lawyer so I was just waiting to get contacted by your lawyer. But I am willing to help you out with giving you a partial refund since you did drive and put miles on our vehicle for over 3 weeks.

Initial Business Response /* (1000, 9, 2015/05/26) */
Case#XXXXXXXX
Customer bought a car with us back in 6/30/14. (Nissan Altima 2008) We contracted her $379.70 x 48 months at an interest rate of 19.00%. Customer agreed to the mentioned terms by signing a legal contract. We gave her copies of...

all documentation signed at the time of purchase.
About the repo issue that we had, it was due to the cancelation of insurance we had on file. we tried to communicate with her about this but we were unsuccessful. Customer switched insurance company without notifying us of this change. We she presented proof of insurance we canceled the repossession order.
we are attaching a copy of the payment history for customer. It does show we missed posting a payment but it has been corrected. All of our receipts are numbered and we tracked that payment in our books and entered in the system immediately, and for that we apologized to our customer.
To pay for August payment customer came to our office and paid $420.00 with a credit card and also paid $80.00 cash, Completing a $500 payment.
As I mentioned before, We always make receipts for all payments. That's the reason why we found the unlisted payment I just mentioned. We have diligently searched for any unlisted payments and we couldn't find anymore unlisted payments other than the one $500.00 payment mentioned before.
Is you need any further information please let us know. We like having all things clear and we try to have a good relationship with our customers as well. Unfortunately we cannot post payments we have not received.

Complaint: [redacted]
I am rejecting this response because:The conversation that I had with [redacted] had no mention of a Trade-In. Those words never came out of his mouth. All they told me was that they purchased the vehicle after the hail storm and their hands were clean. I spoke with [redacted] and she suggested I take the vehicle to an auto body shop. I called [redacted] and [redacted] and they never returned my calls. Because he is lying to me and to the Revdex.com about offering a trade-in, it makes me wonder what else he has lied about. With the fact that they did not disclose the hail damage to me prior to me purchasing the vehicle, the only way to make right is to buy the vehicle back from me, wipe away any debt and we will part ways and I will take my business to a more reputable company.
Sincerely,
[redacted]