The customer came in with her daughter shortly after two other families (around 4:or so)One familyleft about minutes after she arrived leaving one other family here during the incident (a mother andson)The customer's daughter was playing with my daughter and the other customer's child (little boy)for a whileAfter a while of playing, my daughter started approaching me saying the little girl was beingmean to herI told my daughter to just go play by herself or the other child and things will be fineAfterabt minutes of listening to my daughter complaining that the other little girl is being mean, Iapproached the mother saying it sounds like the kids aren't getting alone and that we probably need tokeep them separatedThe customer seemed very understanding at that time and agreed that we cankeep all kids separatedI told my daughter to go to the lobby desk and play with my phone untileveryone leaves(There is a wall that separates the lobby desk from the bounce house area which iswhere the kids were playing when the taunting was happening.) My daughter and I waked back to thelobby desk where the little girl proceeded to follow and taunt my daughter yet againAt this point I justtold my daughter to go play in the bounce houses and don't play with herIt seemed like her momwasn't going to handle the situation as we agreedOnce the little girl and my daughter walked aroundthe other side of the wall (where the inflatable bounce houses are located) I followed so I could keep aneye on the children (as we always do in my facility for safety reasons)I witnessed the customer'sdaughter continuing to taunt my daughter and the other customer's childThe other customer took herson and went into the other room (where other bounce houses were located) to remove her son fromthe taunting(My facility has two rooms of bounce houses.) This is when I approached the customeronce again and advised her that this behavior isn't permitted in the facility and that If it continues Iwould have to ask her to leaveAs I was telling the customer this, her daughter walks up to her and actsas though she is going to throw something directly at her mother's faceThe customer got up and saidshe thinks its best she leavesI agreed if this is the behavior the child is going to continue to havetowards others here in the facilityThe customer proceeded to tell me how her daughter isn't aggressiveand that they have parties here all the time and that they will not ever againI agreed its best that theydon't have parties here anymore either if this is how her child will act with other children in the facilityand to her own motherThe customer becomes upset with my comment and threatens to post poorreviews of my businessI advised her that she is welcome to post any review of her experience with us.As she was leaving she sat in her truck with the door open on her laptop (I figured she was posting herpoor review as she stated she was going to)Abt minutes later she walks back into the facilityclaiming she lost some glassesI advised her she is welcome to look(I stayed seated in my chair at thelobby desk)Literally or seconds later she returned to my lobby desk (where I was sitting) arguingwith me regarding the kids situationHer tone wasn't friendly at this pointAfter a few moments of herbeing rude and causing a scene I asked for her to leave the facilityThe customer would not leave asadvised so after a few moments of her arguing in a loud tone and causing me to feel threatened, Iproceeded to call the copsAs I was talking to them she left the facilityThe operator asked me if Ineeded her to dispatch an officer and said no b/c the customer was leavingAfter I got off the phonewith the police, the customer swung back into the parking lot in front of my facility really fastIproceeded to get up to go lock the door but before I could, she came in yelling at me b/c I called thecops on herInstead of looking for these $missing glasses, she was more concerned of an $refundb/c she left minutes earlyI advised she chose to leave minutes early and then after her causingme to feel threatened is when I asked her to leaveShe continued to argue with me regarding thechildren and the situationThis is when I asked the customer repeatedly to leave in which she wouldn't.She then started walking around my facility yelling saying how unprofessional! was by calling the cops(while her year old daughter sat in a running vehicle alone)Not at any time was she concerned of anymissing glasses as she reported but was more concerned abt causing a sceneAt this point I feltthreatened so I called the cops againThe customer would not leave until she heard me telling the 911dispatcher that I wanted to press charges on her if she did not leaveThis is when she finally left and asshe was leaving, she was flipping me off all the way down the roadThe dispatcher had an officercall me for the incident report.Shortly after the ordeal, she went on facebook and completely bashed the business threatening tocontact the Revdex.com and to have everyone boycott my companyShe stated I stole glasses that were herdaughtersNeither I nor the company have any need for her daughters glasses and I am happy to returnthem if foundI even told the officer I would contact him if these missing glasses were found.I will not lift any ban or trespassing due to the customer making me feel threatened and not leavingwhen asked on multiple occasionsShe was trespassing after I have asked her to leave and she wouldnotI fear if I lift the ban or trespassing, she will come back once againShe was not banned UNTil shemade me feel threatenedI'm still happy to return her glasses if found but nothing has been foundIhave glasses myself so I understand the importance of glasses and I'm happy to return them to the littlegirl if found.Thanks,Christina O [redacted]
The customers came in with their two children to bounce around noon or soWe (at that time) had about staff members on hand to help keep an eye on the children's safety and to help keep the facility cleanThe customer apparently did not like the fact that we had staff members watching ALL children and felt her children were being targeted by my staff members? So she requested to talk to a manager (myself)She explained that my staff member was following her children around the facility watching them but she did not want them watching her childrenI had then directed the employee (that she said was targeting her family) to come over to me so we can discuss (with the customer present) what was going onThe employee came overThe customer stated she didn't like the fact that he was watching her children and that she was their parent and we didn't need to watch her children for herThe employee stated he was watching ALL children not just hersI TRIED explaining to the customer that my staff has a duty and that's to ensure the safety of all customers and their children but the customer kept interrupting me saying she didn't need my staff watching her childrenI continued to explain to the customer why I have staff members watching children but she wouldn't allow me to explainShe continuously interrupted me by saying she didn't want my staff watching her childrenAs I was trying to explain the duties my employees have, the male customer said 'they can keep their $and lets go'At that point is when the customers turned and walked out
Complaint: [redacted]
I am rejecting this response because:The owner’s response includes multiple inaccuracies and appears to just be a furtherjustification of the unprofessional treatment my daughter and I experienced. Please see belowfor the detailed story of what prompted me to file a complaint with the Revdex.com.I arrived at Super bounce shortly after 4pm on Monday, May 15 2017. This is a business that mydaughter and I frequent often (some of the staff know us by name) so when we checked in atthe front desk I noticed a new person behind the counter. I didn’t think much of it and was justgrateful that they were open on a Monday as this used to be a day they were closed.Immediately, a little girl (a little older than my daughter who will be 5 in July) approached usand my daughter asked her if she wanted to be friends (which is what she typically doeseverywhere we go). I was unaware that this girl was the daughter of the women at the frontdesk. Or that the woman at the front was the new owner of the business. The two girls ran offto play together.My daughter ran back and forth between the two play areas, each time I followed her with mylaptop (I had just been laif off and was applying for jobs while I watched her bounce) so I couldkeep an eye on her while she played. The owner’s daughter began to climb up on top of bouncehouses and run behind “do not enter” orange cones. This behavior was against the rules we hadknown to be in place for the past 3+ years that we had been visiting Super Bounce. This wasfrustrating as a paying customer to have to continually explain to my 4 year old that justbecause the other little girl got to break the rules it didn’t mean that my daughter could. Mydaughter listened and continued to play. The girls didn’t seem to interact much after that. Thelittle girl would run to where my daughter was playing, then run off but I didn’t pay muchattention to it as this is what kids do at this bounce house because there are two roomsseparated by a wall, with multiple different bounce houses on each side. It was normal behaviorto be running back and forth between the bounce house rooms.About 30 minutes into our hour of play, my daughter comes off one of the slides runningtoward me crying. I see the other little girl take off running toward the other side of the room.Look, I am not the mom who thinks that her kid is perfect, but I am a mother who teaches herkid kindness no matter the situation, even when others aren’t kind to her. My daughter is not abully. She is a sensitive kid who, when she gets attacked by another kid will cry but usually alsostands up for herself and tells the other kid to leave her alone. I imagine that this is whathappened after she was hit and I admire that strength in her. When she ran over to me shetook off her reading glasses (as to not get tears on them) and proceeded to say that she wascrying because the other little girl had hit her on the slide. At this point I could hear that theother girl was complaining to the woman at the front desk that my daughter had “stuck hertongue out at her” and was “being mean”. I figured out that the girl must be the daughter ofthe women at the front desk, and must be covering her tail since she just hit my daughter, andlike any 5 year old, didn’t want to get in trouble. At that moment, I debated whether to take mydaughter up to the woman and let her know that her daughter had hit mine, but decidedagainst complaining and making a scene because contrary to how the owner wants to portrayme, I’m a very mature, mellow and rational adult who understands that being a mom is hard,and we need to support eachother and teach our kids how to either get along, or leave eachother alone. We only had 15 minutes left of play time so I decided to take the opportunityto teach my daughter how to deal with conflict, be the bigger person and walk away. I asked mydaughter to not play with the other girl if the girl is going to hit her and not play nice. It was atthis point that I noticed the owner vacuuming nearby, which was not unusual since the facilitywas closing in about an hour. We moved back to the other side of the bounce house and I didnotice a woman and her son sitting at a nearby table. Her son did not interact with mydaughter, and looked to be about 7 or 8 years old. He wasn’t jumping in the bounce houses orinteracting with my daughter as the owner has stated, but sitting quietly next to his mom. Mydaughter proceeded to go down the large slide and run into other bounce houses. I didn’t evennotice that the other girl was still near my daughter, but I did over hear her run back and forthto her mom, complaining about something, but again, my daughter appeared to mostly beplaying by herself, so I had no reason to think she was complaining about my kid who has neverhad an issue with another child in 3+ years of bouncing at Super Bounce.The new owner and her daughter approached me at the bench I was sitting at and with a rudeand accusatory tone the owner said that my daughter was “picking a fight” and that I should“keep my child away from hers and she would do the same”. This caught me off guard as weare not the type of people to have issues like this (my daughter is usually the first person tomake a new friend wherever we go) and approaching a customer in such a rude mannerseemed way out of line, even if our kids were having a conflict. A much better approach wouldhave been to ask my daughter over and talk to the girls about what was happening and whythey weren’t getting along. If this had happened, I wouldn’t be here typing up the details of thisevent. I replied that my daughter does not pick fights and that her daughter had hit mine whichis why my daughter asked her to “not play with her” and most likely also stuck her tongue outat her. At this point, the owner demonstrated that she was not interested in hearing our side ofwhat had transpired if it meant her daughter was in the wrong in any way and instead cut meoff from talking and in a mean tone again requested that I “keep my daughter away from hersand she would do the same”. I replied, also in a not-so-friendly tone “that sounds like a greatidea” and told my daughter not to play near hers. My daughter was getting frustrated that shewas getting in trouble after she was the one who got hit by the other girl.The owner walked a few feet away from me (not back to the desk with her daughter like shehas claimed in her response) and we both watched our daughters closely. No more than 30seconds later her daughter started to approach mine again, after I (the paying customer) hadjust told my kid to stay away from hers. To avoid further confrontation with the owner I askedmy daughter (yet again) to move to the other bounce house since the owner did not appear tobe interested in removing her daughter from the situation like she said she would. Had she andher daughter gone to the front desk like she has inaccurately stated, my kid would have playedfor her 15 remaining minutes, we would have left, and I would have never visited Super Bounceagain based on how the new owner chose to treat my daughter and I that day. At this point mydaughter was holding a bouncy ball (one that the owners daughter had thrown at her earlier)and was clearly frustrated with the incident as well as being told that she had to leave the slideshe was playing on because the other girl was coming back toward it. Out of four-year-oldfrustration she threw the bouncy ball toward me with a scowl on her face (I don’t blame her, and am proud of her for directing the ball at me and not the little girl who had been bullyingher). She did not throw it “directly at my face” as the owner has claimed (come on, she is 4) butwas she upset? For sure.It was at this point that the owner got aggressive and blew up, charging over to me yelling “it’snot worth eight dollars!” (the amount I paid for 1 hour of bouncing) and proceeded to yell atme about my daughter’s behavior and how she must be aggressive since she just threw a balltowards me. (Again, she is 4 and getting scolded in a place she typically has fun at, after beingbullied by the owners daughter). The owner was completely out of line, and when I replied thatthe reason my daughter was so upset was because she got hit my her daughter the ownercontinued to ignore that her daughter might have had any part in what led to the momentwhere she was now yelling at a long standing and loyal customer of the business.At this point I had had enough and said we would be leaving and not returning due to how shehad treated us. She agreed that was probably a good idea. When I mentioned that we havenever had any issues here, and even had my daughters 4th birthday party here the year before,she responded in an angry and rude tone “well, WE are the new business owners”. I knew that Iwould not be supporting this business after the aggressive and threatening way the new ownerhad handled the situation between our young daughters. I quickly gathered up my laptop,purse, kid’s shoes, and crying kid as she was now upset by the fact that we had to leave. On myway out I told the owner “good luck” with the business becaue she can’t treat people this wayand expect to run a successful business and that I would be sharing my experience with otherparents in my network. She didn’t seem phased by me writing a negative review and continuedto hurl mean accusations about my 4-year-old daughter, right in front of her. This woman doesnot know me, or my child and the mean insults were enough to upset any parent. I decided thatI would be writing my negative yelp review from her parking lot. I did my best to remain calmand keep my review factual rather than emotional (attached for review), even though I wasrather upset about how I was treated. After finishing the review I buckled my daughter into hercar seat and looked around for her reading glasses to put back on her face. It was at that point Irealized I had left them on the bench by the bathroom in my hurry to leave a ratheruncomfortable situation. By this time the woman with the older son had left the building, sothere was no one other than the owner and her daughter inside. I made a point to calm myvoice and asked, “did we leave a pair of glasses here”. Before the owner could answer, herdaughter responded with “they are in the office”. I looked at the owner, expecting that shewould get the glasses her daughter just confirmed were in the office but instead she glared atme and in a spiteful voice replied, “you are more than welcome to look around”. I walked overto the bench where I knew the glasses had been left, and they weren’t there. I walked back tothe front and let the owner know I had already posted my negative yelp review, to which sheresponded “I know, I’m looking at it now. You’ve posted a few negative reviews, it looks likeyou have problems wherever you go”. This was rude, untrue and at this point I knew I was notdealing with a rational adult. I left to check my car and belongings one more time for theglasses as I wouldn’t want to accuse her of taking them if I wasn’t 100% sure that they were leftin the building. I knew that I would not be coming back to Super Bounce as long as this womanowned the business, so this would be my only chance to get my daughters glasses back. I pulled across the front parking spots (there was no one else in the parking lot) so I could see my carsince there was no way I was going to subject my daughter to this woman’s aggressive attitudeand mean insults again. I walked in, again trying to remain calm, and clearly stated “yourdaughter said the glasses were in the office; please return them and I will gladly leave yourestablishment.” Rather than returning my property, or even taking the opportunity to apologizefor how our daughters minor conflict had escalated, she made the choice to call the police. Myentire family is in law enforcement so I refused to be bullied by this threat knowing that shewas in the wrong, and calling the police was irrational and a huge waste of our lawinforcements time. As she described me to the police on the phone I walked past her one moretime to make sure the glasses weren’t moved to a different bench. As I walked around lookingfor my daughter’s glasses she proceeded to close a door to what I assume to be the officewhere she had put my property. At this point I knew she had taken the glasses and had nointention of returning them (or ever admitting that she had stolen a kid’s reading glasses,because, who does that?) so I left to also call the police and report my child’s glasses stolen.I have included my facebook post that the owner claims was “bashing” her establishment. It’sthe same as my yelp review. I never asked for a boycott of her business. As a well respected,long time member of this community with a strong reputation of kindness and being aninvolved mother, I can’t help it if the people who know me and my daughter were appalled bythe owners actions and shared my experience with their networks as well. No parent wants toexperience this type of treatment when they are out with their kids. It makes no difference thatthe owner “told the police she would gladly return the glasses if found”, the point is, out ofanger of a negative yelp review this business owner made the decision to keep my daughter’sreading glasses and proceeded to (attempt) to make me out to be a threatening person with afake yelp review, a post on her business FB page and here in her response to my complaint withthe Revdex.com. If I was the person she is describing, I’m certain my netowork of friends would nothave shared my post over 80 times and expressed that they would support my daughter and Iby not bringing their business to Super Bounce after how unprofessional the owner has shownherself to be.No ban needed, I would never take my child back to a place where I felt threatened by theowner (who is trying to paint me as the threatening adult in this situation). Being a mom ishard, there is no need to be mean to each other and make things harder. I don’t attackstrangers, and I always try to give people the benefit of the doubt but I refuse to be bullied bysomeone who feels an inflated sense of power because they recently became a business owner.That business is funded by people like me having a good experience in a safe environment. Ialso take time to praise the businesses who are kind and treat their patrons fairly. Was she justhaving a bad day and chose to take it out on the last customer of the day? Maybe, but thatdoesn’t justify calling the police, wasting their time as well as trying to make me out to be a“threat” when my only concern was getting back the very expensive eye glasses that mydaughter needs (they are expensive because of her prescription strength and the special frameswe bought because she is an active kid). I would have given her the benefit of the doubt andremoved my negative review had she handled the situation in a more professional manner andsimply returned my property but when you go to extreme measures (not giving back a kids reading glasses) out of anger because you get a negative business review then that experiencegets shared on social media because it is wrong and people should know who they aresupporting and what their kids might potentially experience if they have any amount of conflictwith the owners daughter during their time as a paying customer.Thank you for your continued support during this complaint process.
Sincerely,
[redacted] [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
The customer came in with her daughter shortly after two other families (around 4:00 or so). One familyleft about 30 minutes after she arrived leaving one other family here during the incident (a mother andson). The customer's daughter was playing with my daughter and the other customer's child...
(little boy)for a while. After a while of playing, my daughter started approaching me saying the little girl was beingmean to her. I told my daughter to just go play by herself or the other child and things will be fine. Afterabt 20 minutes of listening to my daughter complaining that the other little girl is being mean, Iapproached the mother saying it sounds like the kids aren't getting alone and that we probably need tokeep them separated. The customer seemed very understanding at that time and agreed that we cankeep all kids separated. I told my daughter to go to the lobby desk and play with my phone untileveryone leaves. (There is a wall that separates the lobby desk from the bounce house area which iswhere the kids were playing when the taunting was happening.) My daughter and I waked back to thelobby desk where the little girl proceeded to follow and taunt my daughter yet again. At this point I justtold my daughter to go play in the bounce houses and don't play with her. It seemed like her momwasn't going to handle the situation as we agreed. Once the little girl and my daughter walked aroundthe other side of the wall (where the inflatable bounce houses are located) I followed so I could keep aneye on the children (as we always do in my facility for safety reasons). I witnessed the customer'sdaughter continuing to taunt my daughter and the other customer's child. The other customer took herson and went into the other room (where other bounce houses were located) to remove her son fromthe taunting. (My facility has two rooms of bounce houses.) This is when I approached the customeronce again and advised her that this behavior isn't permitted in the facility and that If it continues Iwould have to ask her to leave. As I was telling the customer this, her daughter walks up to her and actsas though she is going to throw something directly at her mother's face. The customer got up and saidshe thinks its best she leaves. I agreed if this is the behavior the child is going to continue to havetowards others here in the facility. The customer proceeded to tell me how her daughter isn't aggressiveand that they have parties here all the time and that they will not ever again. I agreed its best that theydon't have parties here anymore either if this is how her child will act with other children in the facilityand to her own mother. The customer becomes upset with my comment and threatens to post poorreviews of my business. I advised her that she is welcome to post any review of her experience with us.As she was leaving she sat in her truck with the door open on her laptop (I figured she was posting herpoor review as she stated she was going to). Abt 10 minutes later she walks back into the facilityclaiming she lost some glasses. I advised her she is welcome to look. (I stayed seated in my chair at thelobby desk). Literally 2 or 3 seconds later she returned to my lobby desk (where I was sitting) arguingwith me regarding the kids situation. Her tone wasn't friendly at this point. After a few moments of herbeing rude and causing a scene I asked for her to leave the facility. The customer would not leave asadvised so after a few moments of her arguing in a loud tone and causing me to feel threatened, Iproceeded to call the cops. As I was talking to them she left the facility. The 911 operator asked me if Ineeded her to dispatch an officer and 1 said no b/c the customer was leaving. After I got off the phonewith the police, the customer swung back into the parking lot in front of my facility really fast. Iproceeded to get up to go lock the door but before I could, she came in yelling at me b/c I called thecops on her. Instead of looking for these $500 missing glasses, she was more concerned of an $8 refundb/c she left 15 minutes early. I advised she chose to leave 15 minutes early and then after her causingme to feel threatened is when I asked her to leave. She continued to argue with me regarding thechildren and the situation. This is when I asked the customer repeatedly to leave in which she wouldn't.She then started walking around my facility yelling saying how unprofessional! was by calling the cops(while her 5 year old daughter sat in a running vehicle alone). Not at any time was she concerned of anymissing glasses as she reported but was more concerned abt causing a scene. At this point I feltthreatened so I called the cops again. The customer would not leave until she heard me telling the 911dispatcher that I wanted to press charges on her if she did not leave. This is when she finally left and asshe was leaving, she was flipping me off all the way down the road. The 911 dispatcher had an officercall me for the incident report.Shortly after the ordeal, she went on facebook and completely bashed the business threatening tocontact the Revdex.com and to have everyone boycott my company. She stated I stole glasses that were herdaughters. Neither I nor the company have any need for her daughters glasses and I am happy to returnthem if found. I even told the officer I would contact him if these missing glasses were found.I will not lift any ban or trespassing due to the customer making me feel threatened and not leavingwhen asked on multiple occasions. She was trespassing after I have asked her to leave and she wouldnot. I fear if I lift the ban or trespassing, she will come back once again. She was not banned UNTil shemade me feel threatened. I'm still happy to return her glasses if found but nothing has been found. Ihave glasses myself so I understand the importance of glasses and I'm happy to return them to the littlegirl if found.Thanks,Christina O[redacted]
The customers came in with their two children to bounce around 12 noon or so. We (at that time) had about 7 staff members on hand to help keep an eye on the children's safety and to help keep the facility clean. The customer apparently did not like the fact that we had staff members watching ALL...
children and felt her children were being targeted by my staff members? So she requested to talk to a manager (myself). She explained that my staff member was following her children around the facility watching them but she did not want them watching her children. I had then directed the employee (that she said was targeting her family) to come over to me so we can discuss (with the customer present) what was going on. The employee came over. The customer stated she didn't like the fact that he was watching her children and that she was their parent and we didn't need to watch her children for her. The employee stated he was watching ALL children not just hers. I TRIED explaining to the customer that my staff has a duty and that's to ensure the safety of all customers and their children but the customer kept interrupting me saying she didn't need my staff watching her children. I continued to explain to the customer why I have staff members watching children but she wouldn't allow me to explain. She continuously interrupted me by saying she didn't want my staff watching her children. As I was trying to explain the duties my employees have, the male customer said 'they can keep their $16 and lets go'. At that point is when the customers turned and walked out.
Complaint: [redacted]
I am rejecting this response because:The staff member was very clearly and closely following my children and my children only. We purposely walked back and forth several times and were the only ones in certain areas that he followed us to EVERY time. He even leaned over every inflatable our children were on to closely watch them. The manager did not see how the staff member was unfairly following us and obviously he will deny it. Maybe reviewing security footage will help clear that up. The manager should look at the proof before jumping to telling paying customer's that they are wrong.
Sincerely,
[redacted]
The customer came in with her daughter shortly after two other families (around 4:or so)One familyleft about minutes after she arrived leaving one other family here during the incident (a mother andson)The customer's daughter was playing with my daughter and the other customer's child (little boy)for a whileAfter a while of playing, my daughter started approaching me saying the little girl was beingmean to herI told my daughter to just go play by herself or the other child and things will be fineAfterabt minutes of listening to my daughter complaining that the other little girl is being mean, Iapproached the mother saying it sounds like the kids aren't getting alone and that we probably need tokeep them separatedThe customer seemed very understanding at that time and agreed that we cankeep all kids separatedI told my daughter to go to the lobby desk and play with my phone untileveryone leaves(There is a wall that separates the lobby desk from the bounce house area which iswhere the kids were playing when the taunting was happening.) My daughter and I waked back to thelobby desk where the little girl proceeded to follow and taunt my daughter yet againAt this point I justtold my daughter to go play in the bounce houses and don't play with herIt seemed like her momwasn't going to handle the situation as we agreedOnce the little girl and my daughter walked aroundthe other side of the wall (where the inflatable bounce houses are located) I followed so I could keep aneye on the children (as we always do in my facility for safety reasons)I witnessed the customer'sdaughter continuing to taunt my daughter and the other customer's childThe other customer took herson and went into the other room (where other bounce houses were located) to remove her son fromthe taunting(My facility has two rooms of bounce houses.) This is when I approached the customeronce again and advised her that this behavior isn't permitted in the facility and that If it continues Iwould have to ask her to leaveAs I was telling the customer this, her daughter walks up to her and actsas though she is going to throw something directly at her mother's faceThe customer got up and saidshe thinks its best she leavesI agreed if this is the behavior the child is going to continue to havetowards others here in the facilityThe customer proceeded to tell me how her daughter isn't aggressiveand that they have parties here all the time and that they will not ever againI agreed its best that theydon't have parties here anymore either if this is how her child will act with other children in the facilityand to her own motherThe customer becomes upset with my comment and threatens to post poorreviews of my businessI advised her that she is welcome to post any review of her experience with us.As she was leaving she sat in her truck with the door open on her laptop (I figured she was posting herpoor review as she stated she was going to)Abt minutes later she walks back into the facilityclaiming she lost some glassesI advised her she is welcome to look(I stayed seated in my chair at thelobby desk)Literally or seconds later she returned to my lobby desk (where I was sitting) arguingwith me regarding the kids situationHer tone wasn't friendly at this pointAfter a few moments of herbeing rude and causing a scene I asked for her to leave the facilityThe customer would not leave asadvised so after a few moments of her arguing in a loud tone and causing me to feel threatened, Iproceeded to call the copsAs I was talking to them she left the facilityThe operator asked me if Ineeded her to dispatch an officer and said no b/c the customer was leavingAfter I got off the phonewith the police, the customer swung back into the parking lot in front of my facility really fastIproceeded to get up to go lock the door but before I could, she came in yelling at me b/c I called thecops on herInstead of looking for these $missing glasses, she was more concerned of an $refundb/c she left minutes earlyI advised she chose to leave minutes early and then after her causingme to feel threatened is when I asked her to leaveShe continued to argue with me regarding thechildren and the situationThis is when I asked the customer repeatedly to leave in which she wouldn't.She then started walking around my facility yelling saying how unprofessional! was by calling the cops(while her year old daughter sat in a running vehicle alone)Not at any time was she concerned of anymissing glasses as she reported but was more concerned abt causing a sceneAt this point I feltthreatened so I called the cops againThe customer would not leave until she heard me telling the 911dispatcher that I wanted to press charges on her if she did not leaveThis is when she finally left and asshe was leaving, she was flipping me off all the way down the roadThe dispatcher had an officercall me for the incident report.Shortly after the ordeal, she went on facebook and completely bashed the business threatening tocontact the Revdex.com and to have everyone boycott my companyShe stated I stole glasses that were herdaughtersNeither I nor the company have any need for her daughters glasses and I am happy to returnthem if foundI even told the officer I would contact him if these missing glasses were found.I will not lift any ban or trespassing due to the customer making me feel threatened and not leavingwhen asked on multiple occasionsShe was trespassing after I have asked her to leave and she wouldnotI fear if I lift the ban or trespassing, she will come back once againShe was not banned UNTil shemade me feel threatenedI'm still happy to return her glasses if found but nothing has been foundIhave glasses myself so I understand the importance of glasses and I'm happy to return them to the littlegirl if found.Thanks,Christina O [redacted]
The customers came in with their two children to bounce around noon or soWe (at that time) had about staff members on hand to help keep an eye on the children's safety and to help keep the facility cleanThe customer apparently did not like the fact that we had staff members watching ALL children and felt her children were being targeted by my staff members? So she requested to talk to a manager (myself)She explained that my staff member was following her children around the facility watching them but she did not want them watching her childrenI had then directed the employee (that she said was targeting her family) to come over to me so we can discuss (with the customer present) what was going onThe employee came overThe customer stated she didn't like the fact that he was watching her children and that she was their parent and we didn't need to watch her children for herThe employee stated he was watching ALL children not just hersI TRIED explaining to the customer that my staff has a duty and that's to ensure the safety of all customers and their children but the customer kept interrupting me saying she didn't need my staff watching her childrenI continued to explain to the customer why I have staff members watching children but she wouldn't allow me to explainShe continuously interrupted me by saying she didn't want my staff watching her childrenAs I was trying to explain the duties my employees have, the male customer said 'they can keep their $and lets go'At that point is when the customers turned and walked out
Complaint: [redacted]
I am rejecting this response because:The owner’s response includes multiple inaccuracies and appears to just be a furtherjustification of the unprofessional treatment my daughter and I experienced. Please see belowfor the detailed story of what prompted me to file a complaint with the Revdex.com.I arrived at Super bounce shortly after 4pm on Monday, May 15 2017. This is a business that mydaughter and I frequent often (some of the staff know us by name) so when we checked in atthe front desk I noticed a new person behind the counter. I didn’t think much of it and was justgrateful that they were open on a Monday as this used to be a day they were closed.Immediately, a little girl (a little older than my daughter who will be 5 in July) approached usand my daughter asked her if she wanted to be friends (which is what she typically doeseverywhere we go). I was unaware that this girl was the daughter of the women at the frontdesk. Or that the woman at the front was the new owner of the business. The two girls ran offto play together.My daughter ran back and forth between the two play areas, each time I followed her with mylaptop (I had just been laif off and was applying for jobs while I watched her bounce) so I couldkeep an eye on her while she played. The owner’s daughter began to climb up on top of bouncehouses and run behind “do not enter” orange cones. This behavior was against the rules we hadknown to be in place for the past 3+ years that we had been visiting Super Bounce. This wasfrustrating as a paying customer to have to continually explain to my 4 year old that justbecause the other little girl got to break the rules it didn’t mean that my daughter could. Mydaughter listened and continued to play. The girls didn’t seem to interact much after that. Thelittle girl would run to where my daughter was playing, then run off but I didn’t pay muchattention to it as this is what kids do at this bounce house because there are two roomsseparated by a wall, with multiple different bounce houses on each side. It was normal behaviorto be running back and forth between the bounce house rooms.About 30 minutes into our hour of play, my daughter comes off one of the slides runningtoward me crying. I see the other little girl take off running toward the other side of the room.Look, I am not the mom who thinks that her kid is perfect, but I am a mother who teaches herkid kindness no matter the situation, even when others aren’t kind to her. My daughter is not abully. She is a sensitive kid who, when she gets attacked by another kid will cry but usually alsostands up for herself and tells the other kid to leave her alone. I imagine that this is whathappened after she was hit and I admire that strength in her. When she ran over to me shetook off her reading glasses (as to not get tears on them) and proceeded to say that she wascrying because the other little girl had hit her on the slide. At this point I could hear that theother girl was complaining to the woman at the front desk that my daughter had “stuck hertongue out at her” and was “being mean”. I figured out that the girl must be the daughter ofthe women at the front desk, and must be covering her tail since she just hit my daughter, andlike any 5 year old, didn’t want to get in trouble. At that moment, I debated whether to take mydaughter up to the woman and let her know that her daughter had hit mine, but decidedagainst complaining and making a scene because contrary to how the owner wants to portrayme, I’m a very mature, mellow and rational adult who understands that being a mom is hard,and we need to support eachother and teach our kids how to either get along, or leave eachother alone. We only had 15 minutes left of play time so I decided to take the opportunityto teach my daughter how to deal with conflict, be the bigger person and walk away. I asked mydaughter to not play with the other girl if the girl is going to hit her and not play nice. It was atthis point that I noticed the owner vacuuming nearby, which was not unusual since the facilitywas closing in about an hour. We moved back to the other side of the bounce house and I didnotice a woman and her son sitting at a nearby table. Her son did not interact with mydaughter, and looked to be about 7 or 8 years old. He wasn’t jumping in the bounce houses orinteracting with my daughter as the owner has stated, but sitting quietly next to his mom. Mydaughter proceeded to go down the large slide and run into other bounce houses. I didn’t evennotice that the other girl was still near my daughter, but I did over hear her run back and forthto her mom, complaining about something, but again, my daughter appeared to mostly beplaying by herself, so I had no reason to think she was complaining about my kid who has neverhad an issue with another child in 3+ years of bouncing at Super Bounce.The new owner and her daughter approached me at the bench I was sitting at and with a rudeand accusatory tone the owner said that my daughter was “picking a fight” and that I should“keep my child away from hers and she would do the same”. This caught me off guard as weare not the type of people to have issues like this (my daughter is usually the first person tomake a new friend wherever we go) and approaching a customer in such a rude mannerseemed way out of line, even if our kids were having a conflict. A much better approach wouldhave been to ask my daughter over and talk to the girls about what was happening and whythey weren’t getting along. If this had happened, I wouldn’t be here typing up the details of thisevent. I replied that my daughter does not pick fights and that her daughter had hit mine whichis why my daughter asked her to “not play with her” and most likely also stuck her tongue outat her. At this point, the owner demonstrated that she was not interested in hearing our side ofwhat had transpired if it meant her daughter was in the wrong in any way and instead cut meoff from talking and in a mean tone again requested that I “keep my daughter away from hersand she would do the same”. I replied, also in a not-so-friendly tone “that sounds like a greatidea” and told my daughter not to play near hers. My daughter was getting frustrated that shewas getting in trouble after she was the one who got hit by the other girl.The owner walked a few feet away from me (not back to the desk with her daughter like shehas claimed in her response) and we both watched our daughters closely. No more than 30seconds later her daughter started to approach mine again, after I (the paying customer) hadjust told my kid to stay away from hers. To avoid further confrontation with the owner I askedmy daughter (yet again) to move to the other bounce house since the owner did not appear tobe interested in removing her daughter from the situation like she said she would. Had she andher daughter gone to the front desk like she has inaccurately stated, my kid would have playedfor her 15 remaining minutes, we would have left, and I would have never visited Super Bounceagain based on how the new owner chose to treat my daughter and I that day. At this point mydaughter was holding a bouncy ball (one that the owners daughter had thrown at her earlier)and was clearly frustrated with the incident as well as being told that she had to leave the slideshe was playing on because the other girl was coming back toward it. Out of four-year-oldfrustration she threw the bouncy ball toward me with a scowl on her face (I don’t blame her, and am proud of her for directing the ball at me and not the little girl who had been bullyingher). She did not throw it “directly at my face” as the owner has claimed (come on, she is 4) butwas she upset? For sure.It was at this point that the owner got aggressive and blew up, charging over to me yelling “it’snot worth eight dollars!” (the amount I paid for 1 hour of bouncing) and proceeded to yell atme about my daughter’s behavior and how she must be aggressive since she just threw a balltowards me. (Again, she is 4 and getting scolded in a place she typically has fun at, after beingbullied by the owners daughter). The owner was completely out of line, and when I replied thatthe reason my daughter was so upset was because she got hit my her daughter the ownercontinued to ignore that her daughter might have had any part in what led to the momentwhere she was now yelling at a long standing and loyal customer of the business.At this point I had had enough and said we would be leaving and not returning due to how shehad treated us. She agreed that was probably a good idea. When I mentioned that we havenever had any issues here, and even had my daughters 4th birthday party here the year before,she responded in an angry and rude tone “well, WE are the new business owners”. I knew that Iwould not be supporting this business after the aggressive and threatening way the new ownerhad handled the situation between our young daughters. I quickly gathered up my laptop,purse, kid’s shoes, and crying kid as she was now upset by the fact that we had to leave. On myway out I told the owner “good luck” with the business becaue she can’t treat people this wayand expect to run a successful business and that I would be sharing my experience with otherparents in my network. She didn’t seem phased by me writing a negative review and continuedto hurl mean accusations about my 4-year-old daughter, right in front of her. This woman doesnot know me, or my child and the mean insults were enough to upset any parent. I decided thatI would be writing my negative yelp review from her parking lot. I did my best to remain calmand keep my review factual rather than emotional (attached for review), even though I wasrather upset about how I was treated. After finishing the review I buckled my daughter into hercar seat and looked around for her reading glasses to put back on her face. It was at that point Irealized I had left them on the bench by the bathroom in my hurry to leave a ratheruncomfortable situation. By this time the woman with the older son had left the building, sothere was no one other than the owner and her daughter inside. I made a point to calm myvoice and asked, “did we leave a pair of glasses here”. Before the owner could answer, herdaughter responded with “they are in the office”. I looked at the owner, expecting that shewould get the glasses her daughter just confirmed were in the office but instead she glared atme and in a spiteful voice replied, “you are more than welcome to look around”. I walked overto the bench where I knew the glasses had been left, and they weren’t there. I walked back tothe front and let the owner know I had already posted my negative yelp review, to which sheresponded “I know, I’m looking at it now. You’ve posted a few negative reviews, it looks likeyou have problems wherever you go”. This was rude, untrue and at this point I knew I was notdealing with a rational adult. I left to check my car and belongings one more time for theglasses as I wouldn’t want to accuse her of taking them if I wasn’t 100% sure that they were leftin the building. I knew that I would not be coming back to Super Bounce as long as this womanowned the business, so this would be my only chance to get my daughters glasses back. I pulled across the front parking spots (there was no one else in the parking lot) so I could see my carsince there was no way I was going to subject my daughter to this woman’s aggressive attitudeand mean insults again. I walked in, again trying to remain calm, and clearly stated “yourdaughter said the glasses were in the office; please return them and I will gladly leave yourestablishment.” Rather than returning my property, or even taking the opportunity to apologizefor how our daughters minor conflict had escalated, she made the choice to call the police. Myentire family is in law enforcement so I refused to be bullied by this threat knowing that shewas in the wrong, and calling the police was irrational and a huge waste of our lawinforcements time. As she described me to the police on the phone I walked past her one moretime to make sure the glasses weren’t moved to a different bench. As I walked around lookingfor my daughter’s glasses she proceeded to close a door to what I assume to be the officewhere she had put my property. At this point I knew she had taken the glasses and had nointention of returning them (or ever admitting that she had stolen a kid’s reading glasses,because, who does that?) so I left to also call the police and report my child’s glasses stolen.I have included my facebook post that the owner claims was “bashing” her establishment. It’sthe same as my yelp review. I never asked for a boycott of her business. As a well respected,long time member of this community with a strong reputation of kindness and being aninvolved mother, I can’t help it if the people who know me and my daughter were appalled bythe owners actions and shared my experience with their networks as well. No parent wants toexperience this type of treatment when they are out with their kids. It makes no difference thatthe owner “told the police she would gladly return the glasses if found”, the point is, out ofanger of a negative yelp review this business owner made the decision to keep my daughter’sreading glasses and proceeded to (attempt) to make me out to be a threatening person with afake yelp review, a post on her business FB page and here in her response to my complaint withthe Revdex.com. If I was the person she is describing, I’m certain my netowork of friends would nothave shared my post over 80 times and expressed that they would support my daughter and Iby not bringing their business to Super Bounce after how unprofessional the owner has shownherself to be.No ban needed, I would never take my child back to a place where I felt threatened by theowner (who is trying to paint me as the threatening adult in this situation). Being a mom ishard, there is no need to be mean to each other and make things harder. I don’t attackstrangers, and I always try to give people the benefit of the doubt but I refuse to be bullied bysomeone who feels an inflated sense of power because they recently became a business owner.That business is funded by people like me having a good experience in a safe environment. Ialso take time to praise the businesses who are kind and treat their patrons fairly. Was she justhaving a bad day and chose to take it out on the last customer of the day? Maybe, but thatdoesn’t justify calling the police, wasting their time as well as trying to make me out to be a“threat” when my only concern was getting back the very expensive eye glasses that mydaughter needs (they are expensive because of her prescription strength and the special frameswe bought because she is an active kid). I would have given her the benefit of the doubt andremoved my negative review had she handled the situation in a more professional manner andsimply returned my property but when you go to extreme measures (not giving back a kids reading glasses) out of anger because you get a negative business review then that experiencegets shared on social media because it is wrong and people should know who they aresupporting and what their kids might potentially experience if they have any amount of conflictwith the owners daughter during their time as a paying customer.Thank you for your continued support during this complaint process.
Sincerely,
[redacted] [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
The customer came in with her daughter shortly after two other families (around 4:00 or so). One familyleft about 30 minutes after she arrived leaving one other family here during the incident (a mother andson). The customer's daughter was playing with my daughter and the other customer's child...
(little boy)for a while. After a while of playing, my daughter started approaching me saying the little girl was beingmean to her. I told my daughter to just go play by herself or the other child and things will be fine. Afterabt 20 minutes of listening to my daughter complaining that the other little girl is being mean, Iapproached the mother saying it sounds like the kids aren't getting alone and that we probably need tokeep them separated. The customer seemed very understanding at that time and agreed that we cankeep all kids separated. I told my daughter to go to the lobby desk and play with my phone untileveryone leaves. (There is a wall that separates the lobby desk from the bounce house area which iswhere the kids were playing when the taunting was happening.) My daughter and I waked back to thelobby desk where the little girl proceeded to follow and taunt my daughter yet again. At this point I justtold my daughter to go play in the bounce houses and don't play with her. It seemed like her momwasn't going to handle the situation as we agreed. Once the little girl and my daughter walked aroundthe other side of the wall (where the inflatable bounce houses are located) I followed so I could keep aneye on the children (as we always do in my facility for safety reasons). I witnessed the customer'sdaughter continuing to taunt my daughter and the other customer's child. The other customer took herson and went into the other room (where other bounce houses were located) to remove her son fromthe taunting. (My facility has two rooms of bounce houses.) This is when I approached the customeronce again and advised her that this behavior isn't permitted in the facility and that If it continues Iwould have to ask her to leave. As I was telling the customer this, her daughter walks up to her and actsas though she is going to throw something directly at her mother's face. The customer got up and saidshe thinks its best she leaves. I agreed if this is the behavior the child is going to continue to havetowards others here in the facility. The customer proceeded to tell me how her daughter isn't aggressiveand that they have parties here all the time and that they will not ever again. I agreed its best that theydon't have parties here anymore either if this is how her child will act with other children in the facilityand to her own mother. The customer becomes upset with my comment and threatens to post poorreviews of my business. I advised her that she is welcome to post any review of her experience with us.As she was leaving she sat in her truck with the door open on her laptop (I figured she was posting herpoor review as she stated she was going to). Abt 10 minutes later she walks back into the facilityclaiming she lost some glasses. I advised her she is welcome to look. (I stayed seated in my chair at thelobby desk). Literally 2 or 3 seconds later she returned to my lobby desk (where I was sitting) arguingwith me regarding the kids situation. Her tone wasn't friendly at this point. After a few moments of herbeing rude and causing a scene I asked for her to leave the facility. The customer would not leave asadvised so after a few moments of her arguing in a loud tone and causing me to feel threatened, Iproceeded to call the cops. As I was talking to them she left the facility. The 911 operator asked me if Ineeded her to dispatch an officer and 1 said no b/c the customer was leaving. After I got off the phonewith the police, the customer swung back into the parking lot in front of my facility really fast. Iproceeded to get up to go lock the door but before I could, she came in yelling at me b/c I called thecops on her. Instead of looking for these $500 missing glasses, she was more concerned of an $8 refundb/c she left 15 minutes early. I advised she chose to leave 15 minutes early and then after her causingme to feel threatened is when I asked her to leave. She continued to argue with me regarding thechildren and the situation. This is when I asked the customer repeatedly to leave in which she wouldn't.She then started walking around my facility yelling saying how unprofessional! was by calling the cops(while her 5 year old daughter sat in a running vehicle alone). Not at any time was she concerned of anymissing glasses as she reported but was more concerned abt causing a scene. At this point I feltthreatened so I called the cops again. The customer would not leave until she heard me telling the 911dispatcher that I wanted to press charges on her if she did not leave. This is when she finally left and asshe was leaving, she was flipping me off all the way down the road. The 911 dispatcher had an officercall me for the incident report.Shortly after the ordeal, she went on facebook and completely bashed the business threatening tocontact the Revdex.com and to have everyone boycott my company. She stated I stole glasses that were herdaughters. Neither I nor the company have any need for her daughters glasses and I am happy to returnthem if found. I even told the officer I would contact him if these missing glasses were found.I will not lift any ban or trespassing due to the customer making me feel threatened and not leavingwhen asked on multiple occasions. She was trespassing after I have asked her to leave and she wouldnot. I fear if I lift the ban or trespassing, she will come back once again. She was not banned UNTil shemade me feel threatened. I'm still happy to return her glasses if found but nothing has been found. Ihave glasses myself so I understand the importance of glasses and I'm happy to return them to the littlegirl if found.Thanks,Christina O[redacted]
The customers came in with their two children to bounce around 12 noon or so. We (at that time) had about 7 staff members on hand to help keep an eye on the children's safety and to help keep the facility clean. The customer apparently did not like the fact that we had staff members watching ALL...
children and felt her children were being targeted by my staff members? So she requested to talk to a manager (myself). She explained that my staff member was following her children around the facility watching them but she did not want them watching her children. I had then directed the employee (that she said was targeting her family) to come over to me so we can discuss (with the customer present) what was going on. The employee came over. The customer stated she didn't like the fact that he was watching her children and that she was their parent and we didn't need to watch her children for her. The employee stated he was watching ALL children not just hers. I TRIED explaining to the customer that my staff has a duty and that's to ensure the safety of all customers and their children but the customer kept interrupting me saying she didn't need my staff watching her children. I continued to explain to the customer why I have staff members watching children but she wouldn't allow me to explain. She continuously interrupted me by saying she didn't want my staff watching her children. As I was trying to explain the duties my employees have, the male customer said 'they can keep their $16 and lets go'. At that point is when the customers turned and walked out.
Complaint: [redacted]
I am rejecting this response because:The staff member was very clearly and closely following my children and my children only. We purposely walked back and forth several times and were the only ones in certain areas that he followed us to EVERY time. He even leaned over every inflatable our children were on to closely watch them. The manager did not see how the staff member was unfairly following us and obviously he will deny it. Maybe reviewing security footage will help clear that up. The manager should look at the proof before jumping to telling paying customer's that they are wrong.
Sincerely,
[redacted]