Super Buffet

Dear Ms [redacted] ,Max [redacted] , our sales rep that you dealt with originally will be in contact with you to set an appointment. He will want to see the existing chair, and both refrigerators so he can take pictures of make, model, dents, etc. This information will be brought back to our Senior VP to then discuss possible repair and possible replacement options. Please set up a time with Max when he reaches out. Thank you, Kari-Ann ***

Dear Revdex.com Out there in this world, there are many people that don't speak truthfullyThere is no evidence as to what she complained that we took action ofRemember the main idea in the US is innocent until proven guiltyIf the customer has nothing but eye witness, that is not evidence we can depend on If there is none, we would like to close this topic, we will not respond if there is not further evidence Sincerely, [redacted] *** Thank you for your time

Dear Revdex.com, Calibri, sans-serif;"> My name is ***, the daughter of *** *** ***, the owner of Super BuffetWe got the a complaint in the mail today, and the complaint said to respondThe complaint was that we charged her extraThe thing is, we didn't charge her extra moneyThere is a tax on our foodThe tax is added automatically by the registerIf she continues to claim that we charged her extra, we don't want to fightShe can come and pick up the moneyAfter the money, we don't wish to come across this again to avoid future problemsLast point: My mom said that in the letter of complaint, she said that she came here multiple timesIf she really had this problem the first few times, why did she come back for more trouble? It just causes more troubleThe reason she came back was because we didn't charge anything extra. Thank you for your time,If you have further comments, contact me at ***Don't send mails, they can't read very well

Dear Mrs***, We are very sorry to hear about the experiences surrounding your move in November 2017. We do pride ourselves on having an A+ rating with the Revdex.com for many years. I wanted to address some of your concerns regarding the complaint. All damaged items that were
claimed according to your contract were acknowledged and a settlement was sent. Although it may not have been to your satisfaction, the coverage was discussed with you by your Mid-West Moving & Storage representative. You chose to accept minimum carrier’s liability. Historically 50% of our customers choose minimum liability instead of choosing additional because they may have a home owners insurance policy that covers them during the moveYou chose the lowest rate and signed a contract approving it; this is the rate that was then offered you in settlement. The settlement offered was $248.70, plus there was an additional $offered as a creditOn Behalf of Mid-West Moving & Storage we apologize for your inconveniences and we are happy to cooperate further as deemed necessary

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***, We were happy to have Senior Vice President, *** *** speak to you on Friday, October 13th. We have resolved your issue with not only a great conversation but more than the monetary resolution originally requested. We apologize for any and all inconveniences
and we hope going forward our relationship can be a positive one! Thank you for bringing the issues to light and for taking the steps needed to get your message heard. We hope you are now satisfied

We have begun the investigation in this matter and will have more information when the customer responds to our request for information

Complaint: [redacted]
I am rejecting this response because:  As noted previously, the response is unacceptable.  I sent additional pictures and we wait for the response.
Sincerely,
Simone [redacted]

Dear Ms [redacted],Max [redacted], our sales rep that you dealt with originally will be in contact with you to set an appointment.  He will want to see the existing chair, and both refrigerators so he can take pictures of make, model, dents, etc.  This information will be brought back to our Senior VP to then discuss possible repair and possible replacement options.  Please set up a time with Max when he reaches out.   Thank you, Kari-Ann [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.they obviously did not read my complaint. The woman told me she charged me $2 extra (not tax- it was an even $2 added WITHOUT USING A REGISTER to the total cost that came up on the weight scale for my food.  She told me she charged me extra because it was "small order. Only one item". Yes. I did only get one item. She never even calculated the tax. I guess she figured the $2 covered the tax and a little in her pocket! My food was between 4$4-5. 6% tax on that is, at most, .30 cents. The business response makes no sense. I put my food on the scale, the total by weight came up on the scale, she added $2 to it and told me that's what it cost. Not .30 tax.Also, this has not happened except the last 2 visits. Before that I was accurately charged. The first  time it happened, I didn't think about it til after I left and realized I'd been overcharged. 
Regards,
[redacted]

Dear Revdex.com
Out there in this world, there are many people that don't speak truthfully. There is no evidence as to what she complained that we took action of. Remember the main idea in the US is innocent until proven guilty. If the customer has nothing but eye witness, that is not evidence we can depend on.  If there is none, we would like to close this topic, we will not respond if there is not further evidence. 
Sincerely, 
[redacted] 
Thank you for your time.

Review: I have frequented this business since they came to Zelienople several years ago. Their sign in the front window advertises a lunch takeout price, and a dinner price. No problem. On my last 2 visits, I have been charged exactly $2.00 more than what the food scale said I should be. I didn't realize it soon enough last time, but tonight I questioned it.Today I questioned the price difference. I was told that I was charged extra because I only got one item. There is no indication or sign of this nature.It's obvious this is just something they randomly tack on, as she did not even figure the tax and then add a surcharge. She added a flat $2 to my bill and did not even acknowledge my argument as to no indication or signage. She stared down at the register with her hand out for money.Desired Settlement: I just wanted people to be aware, and I hope some type of action will be taken since I believe they are gouging people.

Business

Response:

Dear Revdex.com, My name is [redacted], the daughter of [redacted], the owner of Super Buffet. We got the a complaint in the mail today, and the complaint said to respond. The complaint was that we charged her extra. The thing is, we didn't charge her extra money. There is a tax on our food. The tax is added automatically by the register. If she continues to claim that we charged her extra, we don't want to fight. She can come and pick up the money. After the money, we don't wish to come across this again to avoid future problems. Last point: My mom said that in the letter of complaint, she said that she came here multiple times. If she really had this problem the first few times, why did she come back for more trouble? It just causes more trouble. The reason she came back was because we didn't charge anything extra. Thank you for your time,If you have further comments, contact me at [redacted]. Don't send mails, they can't read very well.

Consumer

Response: