Super Car Lot

Complaint: [redacted] I am rejecting this response for many reasonsPlease provide the signed vehicle loan agreement reflecting the $restocking fee, repo fee, and the $per mileThe response from this dealership is a fabricated attempt to justify their unethical buisness practicesThe actions taken by this buisness reflect a "yo-yo" scam Regards, [redacted]

The customer in question, *** *** signed the vehicle loan agreement, and the contract for the vehicle December 8th of 2014. The customer was notified that he would be making a deferred down payment, $- which he gave that night, and another $in weeks. He also did not
have any of the required documents for getting the car funded from the finance company (UACC). We gave the customer numerous calls the following four weeks for the said customer to bring in his proof of income, proof of residence, as well as the rest of his references. When we did get a hold of the customer, he said he would be in on Monday, and never showed up. With the customer not bringing in the documentation the finance company required, we asked him to bring the car back until he could provide us with that documentation, as he was with the car for a month now, not responding to any of our requests for the documents. At this point the finance company (UACC) kicked the deal back to us, because customer did not bring in the agreed documentation. In trying to save the deal, and help the customer out, we tried to send it to another finance company, where in turn, he would be required to sign a new contract, as there was going to be a new lien holder - a lien holder who requires a GPS unit is installed on everyone of their vehicles. At this point the customer was questioning us about signing the new contract, we tried to explain to him and his mother what was going on with the deal getting kicked back and the new finance company we had to go through for financing, but still to no avail another weeks had passed by trying to get the customer in over and over. The customer came in a month and three weeks after he originally took the vehicle, after the repo man was sent out, still had not made his deferred down payment of $at this point, and said he wanted to give the car back, and wanted his down payment of $back. Customer signed a vehicle loan agreement of a $restocking fee, repo fee, and $per mile, which all added up to $675.25, which left him in debt to us, which we wrote off as a loss. The original contract became void when the finance company kicked it back to us Thank you

This claim has not been resolvedI am rejecting their response for numerous reasons.This experience has been complete with deception, anguish, and hostilityAs previously stated in the Desired Outcome/ Settlement section of this complaint, I am seeking a full refund of my down payment. This is the ethical approach to correct what has occurredPlease state the resolution sought by Super Car Lot to resolve this matter Thank you, Mr. ***

Mr*** was given a copy of the vehicle loan agreement, if he would like, our doors are always open to provide him another copy We have tried to work with Mr*** numerous times to no avail At this point we have gone above and beyond for this customer, and have not received any cooperation from his side We would like to extend another hand out to see if we could resolve this matter Thank you

Here at super car lot we take great pains to make sure all of our customers are treated fairly, the legal process is followed to the letter of the law.      Unfortunately , not all customers give us the correct information when they fill out their credit...

application, for whatever reason. This has been the case of Mr. [redacted]. This customer had lied about his over year of unemployment previous to the current job he has held for a month. The bank found this out, and was unable to continue with the approval of the loan. The finance manager called the bank and negotiated a lower payment on a more inexpensive vehicle to be able to offer the customer, after his initial misrepresentation on the application, the bank complied. This dealership went to the auction to find a new vehicle that was purchased, to meet new bank requirements, since we did not have any vehicles on our lot the fit the bank parameters. We called Mr. [redacted] and explained the situation. The customer agreed to come in and look at the new vehicle and test drive it after he got off work, he decided he did not want the vehicle and wanted a refund instead. The customer requested his down payment, vehicle he had traded in along with its title. Since Mr. [redacted] rejected the second conditional loan by choice, and had put 800 miles on the original vehicle he took off our lot, we explained we would need a restocking fee, reservice fee and de-evaluation of vehicle fee. Customer became outraged. We returned his vehicle and keys, the title was locked in a safe and unavailable at the time, due to the owner with keys not being present in that moment. We explained we would need the receipt for the cash he gave us and the original card that was used as well. Customer said his wife and himself were unable to find the receipt. Customer proceeded to call the SAPD, the officer suggested that we write a statement, saying that he lost his receipt and that we would give him his cash money back and also refund the credit card when he brought that in. We agreed. Communicating with us  in the presence of SAPD  in full rage, the officers could not conclude how much the customer originally gave us from the different statements he was giving them.  After the encounter, the SAPD gladly gave us their business card, and explained that they would be willing to testify on our behalf if this went any further, just to give them a call. We have reached out to Mr. [redacted] via phone and offered for the customer to come in to sign statement, bring original credit card back so we could give him his money back without any fees taken out. He replied that he has gotten an attorney and he wants the car he seeked to buy originally. This is an unfortunate situation, as a dealer, we would hope that all of our customers would be honest with their application. The trust that comes from the bank and the dealership will flourish and we have a good sale.

[redacted] originally purchased the 2007 Chevrolet Tahoe from Super Car Lot on November 3, 2015. Super Car Lot does not sell auto insurance and is in no way affiliated with the company that the insurance was purchased from. This customer was uncooperative from the beginning. He purchased the...

car on Saturday November 3, 2015 and then had an accident on Sunday November 4, 2015. [redacted] neither informed Super Car Lot or Prime Acceptance Corporation (finance company) of the accident, until he received a welcome call from the bank. When he spoke with Prime Acceptance Corporation, he told them that he hit a parked car on the side of the freeway so he would then be at fault for the accident. From his description of the accident the bank came to the conclusion that they would no longer be able to finance the vehicle. I, [redacted] (finance manager at Super Car Lot), suggest to [redacted] (local representative at Prime Acceptance Corporation), that we go take a look at the vehicle to see how bad the damage was and if we could still make a deal. [redacted] refused to tell Super Car Lot or Prime Acceptance Corporation where the vehicle was. After calling [redacted] for two weeks and visiting his house he finally got in contact with us. Still refusing to tell us of the vehicles location he did inform us that the vehicle would be repaired and returned to him in three days. I, [redacted], informed Prime Acceptance Corporation of this news and the bank then threatened to revoke the loan. [redacted] (local representative) worked with Prime Acceptance Corporation to extend the loan agreement for another week to give [redacted] time to get the vehicle done with repairs and the GPS installed. After [redacted] received the vehicle back from the shop, the bank called Mr. [redacted] to check on the status of the Tahoe. [redacted] informed Prime Acceptance Corporation that the vehicle was giving him mechanical problems (check engine light, ABS, etc.). Prime Acceptance Corporation then contact us Super Car Lot, and informed us that these mechanical issues needed to be repaired before they would fund the loan. [redacted] should be responsible for these repairs since the vehicle had been in an accident and Super Car Lot had no way of knowing the extent of the damages because Mr. [redacted] kept the vehicle from us. [redacted] refused to make the repairs and at that time Super Car Lot, wanting to make the deal, then agreed to fund the repairs. Super Car Lot sent our mechanic to pick the vehicle up and drive it back to our lot for repairs. We then noticed that the front left after market rim was missing and in its place was the spare tire. Super Car Lot called [redacted] to question why the rim was missing and he informed us that the insurance company wouldn’t replace it. Super Car Lot made all repairs within three days, we then informed Prime Acceptance Corporation that the repairs were finished. Prime Acceptance Corporation informed us that too much time had elapsed and the loan had expired, and offered to resend the paperwork to be completed and signed by [redacted] again. The bank also informed us that we needed new Proof of Income and Proof of Residence because that had expired also. Super Car Lot informed [redacted] of these new stipulations, and he came in to sign the paperwork but without current Proof of Residence and Proof of Income. We then informed [redacted] that he could test drive the vehicle and sign the paperwork to fund the deal, but wouldn’t be able to take the vehicle until he provided Proof of Income, Proof or Residence, and had the GPS installed. He refused to sign under these conditions and decided not to take vehicle. He then requested his deposit of two thousand dollars. Super Car Lot then explained to him that the two thousand dollar deposit wouldn’t even cover the cost of damages. These damages include: replacing the after-market wheel, checking the oil pan due to damages in accident, replacing the oil sensor and ABS sensor, and labor. The wheels that are currently on the Chevrolet Tahoe have been discontinued so Super Car Lot has to replace all four wheels. Not to mention the deprecation of the vehicle due to the accident reports now found on sites such as Car Fax and Auto Check, as well as the mileage that was added to the vehicle by [redacted]. Super Car Lot went above and beyond to try and satisfy Mr. [redacted] and close the deal to no avail. Please feel free to contact us here at Super Car Lot with any further questions or concerns. Also you may contact the local representative at Prime Acceptance Corporation [redacted] at [redacted] to corroborate our rebuttal to [redacted]’s inflated claim.

Complaint: [redacted]
I am rejecting this response for many reasons. Please provide the signed vehicle loan agreement reflecting the $195 restocking fee, repo fee, and the $0.25 per mile. The response from this dealership is a fabricated attempt to justify their unethical buisness practices. The actions taken by this buisness reflect a "yo-yo" scam.
Regards,
[redacted]

This customer purchased a vehicle from us, the deal was approved by the bank. We contracted the customer on the pretense that he was going to get his drivers licence renewed in Texas. He initially told us it would take a week. After several excuses, it took a month. We told Mr. [redacted] that we would...

have to get a new approval, because the old one had expired. Which we did, the bank requires all documents be less than 30 days old. We called the customer to sign updated documentation. Upon sitting down with the sales manager, the customer decided that he did not want the car anymore, and wanted his money back. The customer also informed us of some new news that we were not aware of, that his insurance had expired 6 days after he took the vehicle off the lot. So he was driving the vehicle without insurance. We informed the customer that there could be a restocking fee depending on the condition of the car. The customer responded with "I want my money back now or I am just going to take off in the car." The customer would have been driving the vehicle without a legitimate contract, since nothing was signed and also no insurance. We asked the Mr. [redacted] for the keys so that we could move the vehicle back onto our lot, he was in compliant. We had a choice to call SAPD or block the vehicle that was rightfully ours into our property. We chose to block the car in. The customer was also informed that because he refused to give us the keys to the vehicle, the new key made from the locksmith would be coming out of his down payment. This was an unfortunate situation, we just cannot have a customer take a vehicle off our lot, without insurance.